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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,512 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

January 31, 2021

Kewei was awesome to deal with. We completed the entire deal online and I just needed to come in and sign. Would absolutely recommend him! More

by btaup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kewei Wu
Feb 01, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We appreciate your feedback and are happy to hear that Kewei earned your five-stars. Congratulations on your new vehicle, and we are wishing you many safe and happy miles down the road! - The Ourisman Lexus of Rockville team

January 29, 2021

The team was amazing to work with the whole process was efficient, seamless, and really easy to get through, would definitely go back next time More

by Rtlcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kewei Wu, Gabriela Ramos
Jan 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the excellent review! We appreciate your business and are thrilled to hear that you had such a successful experience working with us. Drive safely, and we hope to see you again at Ourisman Lexus of Rockville!

January 28, 2021

Tony has been very professional and very responsive to all of my inquiries and requests for information which has made this remote buying experience an enjoyable experience. More

by jchristian14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jan 29, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the rave review of Tony! We are delighted to hear that he helped your car-buying experience go smoothly, even from a distance. Safe travels in your new ride! - Ourisman Lexus of Rockville team

January 28, 2021

Danny was fantastic! Patient, through, but also relatively quick. His manager Pierre was also really helpful. Both were engaged in trying to help me buy the car. ;) More

by Evelynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre
Jan 28, 2021 -

Ourisman Lexus of Rockville responded

Evelynn - Thank you for taking the time to review us! We are very proud of our team, and it is wonderful to hear that you had such a seamless experience working with Danny and Pierre. Drive safely in your new vehicle, and congratulations! We hope to see you again at Ourisman Lexus of Rockville!

January 28, 2021

I had a very good experience with Doug. He is knowledgeable, experienced, and a pleasure. He made my purchase very easy, and I intend to continue to work with him going forward. More

by Matt Egger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amal Adnan
Jan 28, 2021 -

Ourisman Lexus of Rockville responded

Matt - Thank you for taking the time to review us! We appreciate your business and are happy to hear that Doug delivered such a successful purchase experience. Congratulations on your new vehicle, and drive safely! We hope to work with you again at Ourisman Lexus of Rockville!

January 28, 2021

Kofi was professional & extremely helpful from the minute I inquired about car online & have few questions he was spot on following up with me via phone & email made me feel comfortable buying the car More

by Ayoub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw,pierre
Jan 28, 2021 -

Ourisman Lexus of Rockville responded

We are grateful for your review! It's wonderful to hear that Kofi provided professional service which earned your business and we are delighted that he delivered a pressure-free buying experience. Thank you so much for trusting this purchase with Ourisman Lexus of Rockville!

January 27, 2021

worst experiance of my life bought a 2018 lexus on 01/18/2021 for my wife 50 aniversary there was a color that my wife wanted so instead to go to a hole in the wall dealer decide to go to a certified More

by theroyfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jseph charles york
Jan 29, 2021 -

Ourisman Lexus of Rockville responded

This review is very concerning to read. I assure you that we do not run our business to mislead or inconvenience our guests, and I am sorry to hear that you have had such a frustrating experience working with us. I assure you that I will look into your situation immediately so I can address this feedback with the right people. In the meantime, I would appreciate another chance to speak with you to see if there is anything I can do to assist you. I will not be able to gather your contact information from this review, so please do not hesitate to give me a call directly. Thank you, David Slebodnick - General Manager - (301) 825-9552

January 27, 2021

Mr Yaw certainly was a big reason for buying the car. He was honest and upfront- friendly and helpful. He understood what I was looking for in a car. More

by Khushibabra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw Pepra
Jan 28, 2021 -

Ourisman Lexus of Rockville responded

We are delighted to hear that Mr. Yaw helped you find the right vehicle for you. Thank you for supporting him by sharing a wonderful review! All of us at Ourisman Lexus of Rockville are grateful to have you as a customer.

January 26, 2021

We have purchased and leased cars here for 7 years now and always return! Our “go to” salesman is Seth and he is attentive, knowledgeable and professional. Highly recommend! More

by mfitz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Seth
Jan 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are grateful for your longtime business here at Ourisman Lexus of Rockville, and we will be sure to let Seth know that you appreciate his help. We look forward to working with you for years to come!

January 25, 2021

Joao is one of the nicest person you can meet if you wanna buy a car or even just a quick chat about which car to buy. Highly recommend this place. And they have the best inventory of used cars as well. More

by Naitik1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joao, Gabriela Ramos
Jan 25, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with Joao. Drive safely in your new vehicle, and we hope to see you back at Ourisman Lexus of Rockville down the road!

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