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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,513 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,513 reviews

August 30, 2024

Easy and smooth . Process took really short times. Sales guy his very friendly and also finance person too More

by Ihossan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thanisis , Jeannette Shalaby, Jesse Drost
Sep 03, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that you had an easy and smooth experience with our team at Ourisman Lexus of Rockville. Thanks for the positive feedback!

August 25, 2024

From my first visit I was treated with respect and assistance. It has been a positive experience to the point of deciding to purchase the vehicle that I originally leased and the service just continue More

by styleline20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaw, Jeannette Shalaby, Jesse Drost
Aug 26, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that your experience at Ourisman Lexus of Rockville has been so positive from start to finish. Thank you for choosing us and sharing your feedback! Enjoy the vehicle!

August 21, 2024

Great staff everyone was very helpful and friendly would definitely recommend this location to anyone looking for a vehicle More

by Darshai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yk
Aug 21, 2024 -

Ourisman Lexus of Rockville responded

Darshai, thank you for recommending Ourisman Lexus of Rockville! We're glad to hear our team was helpful and friendly during your visit. Enjoy your new vehicle!

August 21, 2024

Welcoming and accommodating, gave me my desired appointment time. This was very important to me, as I was traveling through Rockville from out of town. More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in service
Aug 22, 2024 -

Ourisman Lexus of Rockville responded

Dean, we're glad to hear our team at Ourisman Lexus of Rockville could accommodate your schedule. Safe travels and thanks for the review!

August 18, 2024

Ourisman Lexus of Rockville provides excellent experience during the scheduled services. They have motivated and very enthusiastic service team members. More

by yanetk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Drost
Aug 19, 2024 -

Ourisman Lexus of Rockville responded

Yanet, we're delighted to hear that our service team at Ourisman Lexus of Rockville provided you with an excellent experience. Thanks for the kind words!

August 17, 2024

Efficient courteous and professional. Mike J is the employee every owner hopes to have. You can trust Ourisman Lexus. More

by a.gunguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz , Jesse Drost
Aug 19, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Mike provided you with efficient and professional service at Ourisman Lexus of Rockville. Thanks for the trust and support!

August 12, 2024

Overall I feel like I got robbed . I’ve had the car for a few weeks and o hear the transmission makes noise shocks makes a wining sound that the wasn’t making when I tested it More

by ahammond0513@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mr. Williams
Aug 14, 2024 -

Ourisman Lexus of Rockville responded

We are truly sorry to hear about the issues you're experiencing with your car. This is definitely not the experience we want for our customers, and we'd like to help resolve these problems as soon as possible. Please reach out to us directly so we can address this matter further. Thank you, Jesse Drost - General Manager - 301-762-9009

August 10, 2024

Dealing with Ourisman was a great experience. Hector was very knowledgeable and accommodating and made sure that we got exactly what we wanted. His outgoing and upbeat personality combined with h More

by Gmccormick3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector, Seth
Aug 12, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience! We're delighted to hear that Hector made your visit to Ourisman Lexus of Rockville enjoyable and seamless. Enjoy your new vehicle!

August 09, 2024

Yaw was very thorough and responsive. Even though he was helping another customer, he still made sure we were both attended too. More

by Tashy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Aug 09, 2024 -

Ourisman Lexus of Rockville responded

Tashy, we're delighted to hear that Yaw provided thorough and responsive service at Ourisman Lexus of Rockville. Thanks for sharing your experience!

August 08, 2024

Excellent service. Vince kept me up to date throughout the process and the waiting area was very comfortable with fast wifi and snacks. It made working from the waiting More

by khoa27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Aug 09, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the positive feedback! We're glad to hear Vince and our team at Ourisman Lexus of Rockville provided excellent service and a comfortable waiting area. We appreciate your support!

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