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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,538 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,537 reviews

December 31, 2020

This is my second RX delivered by Ourisman Lexus of Rockville. You just can't go wrong with assistance of Doug Quander and Juan Torreblanca!! That's it! BINGO!!! This guy's are excellent profession More

by Mark Episkopos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Quander, Juan Torreblanca
Dec 31, 2020 -

Ourisman Lexus of Rockville responded

Mark, thank you for taking the time to leave us a review! We are so glad Doug and Juan took such good care of you here at Ourisman Lexus of Rockville, and we will be sure to let them know that you appreciate their help. We are grateful for your returning business, and we look forward to your next visit!

December 31, 2020

Used this dealership because it was closest to my home. Hopefully, I will get good service at this dealership after buying this Black RH 350 More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 31, 2020 -

Ourisman Lexus of Rockville responded

Thank you for giving Ourisman Lexus of Rockville your business, Yvonne! We look forward to welcoming you back and providing you with top-notch service and care. Happy New Year from our team!

December 30, 2020

I have been involved with this dealership for many leases and have always been extremely pleased. Currently leasing two vehicles and couldn’t be any happier More

by billsandler55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Dec 30, 2020 -

Ourisman Lexus of Rockville responded

Thank you for the five-stars, Bill! We appreciate your loyalty to Ourisman Lexus of Rockville and are happy to hear that you are so satisfied with your new vehicles. Drive safely, and we are looking forward to seeing you again down the road!

December 29, 2020

Rosanne was a terrific sales consultant. She was very efficient, knew the inventory well and made the purchasing process easy. Thanks so very much Rosanne. More

by csgimmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosanne Baggett
Dec 29, 2020 -

Ourisman Lexus of Rockville responded

Congratulations on your new car! We are thrilled to hear that Roseanne gave you a five-star purchase experience here at Ourisman Lexus of Rockville. Thank you for putting your trust in our team and taking the time to leave us a great review. Happy holidays!

December 28, 2020

My coworker recommended me about Lexus of Rockville. I came and bought RX350 2016. Joe was very helpful and friendly to answer my questions. I recommend to buy car here because we don’t have to hassle, th More

by Hoa phung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, Arnold
Dec 28, 2020 -

Ourisman Lexus of Rockville responded

Thank you for shopping at Ourisman Lexus of Rockville. Our team strives to deliver a seamless experience and I am glad to hear that Joe and Arnold helped you purchase a car that best suits your needs. The Lexus RX 350 is an excellent vehicle and we hope you enjoy driving it!

December 27, 2020

Recently bought a car from Ourisman Lexus of Rockville. Knowledgeable, nice, easy to work with sales personnel (YK). Great overall experience. Definitely recommend working with YK. More

by MJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
YK, Gabriela Ramos
Dec 28, 2020 -

Ourisman Lexus of Rockville responded

Thank you, MJ, for leaving us a review! We are thrilled to hear that our team helped you into a suitable vehicle. On behalf of everyone at Ourisman Lexus of Rockville, congrats, and safe travels!

December 27, 2020

Danny, was very helpful in setting up my account and complete my trade for lease. Sasan also helpful making financial documents explained and made easy More

by ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny, Gabriela Ramos
Dec 28, 2020 -

Ourisman Lexus of Rockville responded

Thank you so much for coming to Ourisman Lexus of Rockville for your new vehicle! We are thrilled to hear that your buying process went smoothly, and we hope that you're enjoying your new car. Have a great week!

December 25, 2020

Everyone and everything was perfect. Just make sure you know your numbers ($), especially if you are doing a trade in. No undue pressure. Closing was quick and easy without the usual push to sell unwanted More

by Jeff R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Closing manager, Gabriela Ramos
Dec 27, 2020 -

Ourisman Lexus of Rockville responded

Jeff, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to work with you here at Ourisman Lexus of Rockville, and we hope that you continue to enjoy your newly purchased vehicle!

December 24, 2020

Excellent customer service. The whole dealer everybody was very nice. Ryan (manager) and Josh were very professional. Because my English is not good, they spent a lot of extra time explaining the car, pr More

by Jianbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and manager Ryan , Gabriela Ramos
Dec 24, 2020 -

Ourisman Lexus of Rockville responded

Jianbo, thank you for taking the time to leave us this review! We couldn't be happier to hear that Ryan, Josh, and our team took such good care of you here at Ourisman Lexus of Rockville, and we will be sure to let them know that you appreciate their help. We hope that you continue to enjoy your new car!

December 24, 2020

Gabriela and I have been communicating back and forth for some time. During this time Gabriella was fantastic. Always courteous and very responsive. Also pleasant and professional. More

by patsutphin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 24, 2020 -

Ourisman Lexus of Rockville responded

Thank you for sharing so many kind words about Gabriela! We are delighted that you've had a positive experience working with her and our Ourisman Lexus of Rockville team. Your feedback is greatly appreciated!

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