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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,538 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,538 reviews

December 24, 2020

Gabriela and I have been communicating back and forth for some time. During this time Gabriella was fantastic. Always courteous and very responsive. Also pleasant and professional. More

by patsutphin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 24, 2020 -

Ourisman Lexus of Rockville responded

Thank you for sharing so many kind words about Gabriela! We are delighted that you've had a positive experience working with her and our Ourisman Lexus of Rockville team. Your feedback is greatly appreciated!

December 24, 2020

Kobina was very patient with on my 2nd purchase in one month. He helped me pick out a better car this time. Which we had done that the first time. More

by Hamilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kobina Walker
Dec 24, 2020 -

Ourisman Lexus of Rockville responded

Thank you for the review! We are so glad Kobina took good care of you here at Ourisman Lexus of Rockville, and we will be sure to pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

December 24, 2020

I’ve purchased two Lexus vehicles from Ourisman Lexus of Rockville because I trust them. Sam and Jesse make the purchase process so easy and make me feel like a valued customer. They’ve certainly made a rep More

by amccoy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Adetunji
Dec 27, 2020 -

Ourisman Lexus of Rockville responded

Thank you for the review! We are grateful for your returning business here at Ourisman Lexus of Rockville, and we will be sure to let Sam and Jesse know that you appreciate their help. We look forward to your next visit!

December 23, 2020

Good and comprehensive service. Good selection of cars. The advertised internet price was very attractive. The salesperson - Gabriela was very knowledgeable and attentive. The entire process of buying and More

by Kulibin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 24, 2020 -

Ourisman Lexus of Rockville responded

At Ourisman Lexus of Rockville we want to make the car-buying process simple and it's great to hear that Gabriela made this true for you. We are also glad to know that you got a good deal on your new ride. Thank you for your business!

December 20, 2020

Excellent customer service. They made getting my new Lexus simple and hassle free! I really appreciate them being straight forward and transparent throughout the process. More

by roma3377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Drost, Gabriela Ramos
Dec 22, 2020 -

Ourisman Lexus of Rockville responded

Congratulations on your new Lexus! We are so glad that our team made the purchase process stress-free and transparent. Thank you for choosing Ourisman Lexus of Rockville and leaving us your positive feedback.

December 20, 2020

Joao did an outstanding job on the sale process. I purchased a 21 GX460 and he made the process easy and stress free. Ourisman even put different tires on the vehicle before I picked it up. They all More

by Tim C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 22, 2020 -

Ourisman Lexus of Rockville responded

Tim, thank you for sharing your five-star purchase experience with Joao and the team! We are grateful for your business here at Ourisman Lexus of Rockville and wish you safe travels in your new 2021 GX 460!

December 19, 2020

Joe at Lexus of Rockville was great to work with and had great customer service skills. He found the car I was looking for and gave me the best price of anyone around. It was worth me driving out of my way More

by LT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe York
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

Thank you for making the trip to work with us here at Ourisman Lexus of Rockville! We are thrilled that Joe made it worthwhile and gave you a great price on your new car! Safe travels and happy holidays!

December 19, 2020

Excellent customer service. Very friendly and ready to answer all the questions. The test drive was done so easily and quick as soon as I got to the dealership. More

by Jean Pita K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kewei , Gabriela Ramos
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

Jean - It's wonderful to hear that your test drive process went smoothly and quickly. Thank you very much for sharing this feedback about our Ourisman Lexus of Rockville team! Your support means a lot to us.

December 19, 2020

Ourisman Lexus of Rockville was very responsive to our needs, provided exactly what I asked for and did an outstanding job of providing great services. More

by Cashwell83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosanna E. Baguette, Sales Representative, Gabriela Ramos
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

Thank you for choosing Ourisman Lexus of Rockville, we appreciate your positive feedback! Drive safe and happy holidays!

December 19, 2020

The staff went out of their way to answer all questions I had about not only the vehicle I was interested in, but also the terms of the purchase and financing agreements. More

by garrisontolbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Adtunji
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we hope to see you again sometime!

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