Ourisman Lexus of Rockville

Bait and Switch SalesForce and Mgmt. Worked with Alexandra, Mike A. and Mike F. the entirety of the morning discussing a vehicle that does not exist. I was even emailed additional pics o Worked with Alexandra, Mike A. and Mike F. the entirety of the morning discussing a vehicle that does not exist. I was even emailed additional pics of the vehicle and offered a video tour of the vehicle. As I am purchasing from a neighboring state and the vehicle is certified I just asked that I speak with the Sales Manager (Mike A.) to finalize price and give my deposit. Mike A. says to me "we sold that vehicle a few weeks ago" and then in classic bait and switch mode attempts to sale me another vehicle I don't want. Tried and true slick, fast talking sales people here. Does not measure up to the standard of a lexus dealership. I'd recommend buying certified or new and the next closest lexus dealership. Maybe they will uphold the values of the lexus brand as Lexus of Rockville certainly does not. More

Excellent and knowledgeable sales person Leo Inglesby helped me to purchase my new Lexus RX 350. He is an excellent and knowledgeable sales person. He was very friendly and patient , and ans Leo Inglesby helped me to purchase my new Lexus RX 350. He is an excellent and knowledgeable sales person. He was very friendly and patient , and answered all my questions and tried to accommodate all my wishes. I would recommend him very much, and I would love to go and see him whenever I go for my car service. More

Excellent service as always For 5 years now Jose Miranda at Lexus of Rockville has been an outstanding service advisor for all of my service needs.. He’s responsive, communicates For 5 years now Jose Miranda at Lexus of Rockville has been an outstanding service advisor for all of my service needs.. He’s responsive, communicates extremely well, and provides outstanding customer service. More

Excellent after-sale service Lexus of Rockville gave us 2 free servicing services for the first 10,000 miles. These are free but turned out to be the best! Our car now runs perfec Lexus of Rockville gave us 2 free servicing services for the first 10,000 miles. These are free but turned out to be the best! Our car now runs perfectly, including the music stereo system. Kudos to Lexus of Rockville! Thank you. More

65,000 mile check up. Excellent service, prompt and thirough with good communication throughout and a clean car. Thank you. Jose answered some questions about m GPS that no Excellent service, prompt and thirough with good communication throughout and a clean car. Thank you. Jose answered some questions about m GPS that no one had explained to me before, very helpful. More

Excellent sales and service customer service I bought my Lexus from the Rockville Lexus dealer one year ago and have experienced nothing but EXCELLENT service from every department I’ve interacte I bought my Lexus from the Rockville Lexus dealer one year ago and have experienced nothing but EXCELLENT service from every department I’ve interacted with— sales, finance, and service. The sales and service teams at Rockville Lexus made buying and maintaining my car easy. More

They went above and beyond I had an issue with my rear door latch motor. They worked with me on the price (part and labor) and they kept me informed as the part was not availa I had an issue with my rear door latch motor. They worked with me on the price (part and labor) and they kept me informed as the part was not available. The service rep took the initiative to come up with a great approach and kept me informed. Thank you Pier. More

As promised Went in for 5k service, advisor Shawn said it would be no more than an hour and like clock work i was on my way in 50 minutes...... Went in for 5k service, advisor Shawn said it would be no more than an hour and like clock work i was on my way in 50 minutes...... More

excellent service Justine was very courteous and professional. The driver Kareem was also very pleasant and prompt. This is a terrific dealership and the service is out Justine was very courteous and professional. The driver Kareem was also very pleasant and prompt. This is a terrific dealership and the service is outstanding. More

It should go to six or seven stars Tim Wood was beyond helpful. I explored several options with different cars. Not only Tim spent a great deal of time with me, there was no pressure or Tim Wood was beyond helpful. I explored several options with different cars. Not only Tim spent a great deal of time with me, there was no pressure or false promises. The deal was as good as it gets. Juan, the manager was also very helpful. I will never go anywhere else for my car needs. The only problem, they always have ice cream and cookies, which taste very good. If you watch your diet, beware. :) More