Ourisman Lexus of Rockville

Sevice Visit Routine visit ... handled by Jimmy Baker ... always helpful, always informative ... and consistent with my earlier visits for a variety of items since Routine visit ... handled by Jimmy Baker ... always helpful, always informative ... and consistent with my earlier visits for a variety of items since initial purchase in 2012. More

It was great experience dealing with all salesman & every on Every one in this dealership of Lexus Rockville were very friendly. Sales person Bill Lumm & Jessee Drost were very nice talking with. Bill Lumm descr Every one in this dealership of Lexus Rockville were very friendly. Sales person Bill Lumm & Jessee Drost were very nice talking with. Bill Lumm described all functions very well. More

Unethical business practices The service department of Lexus of Rockville attempted to charge my wife $4,300 (!) by stating that the hard drive of the navigation system had been The service department of Lexus of Rockville attempted to charge my wife $4,300 (!) by stating that the hard drive of the navigation system had been corrupted and needed replacement. In reality, the problem with the navigation system could have been fixed by applying a Technical Service Bulletin (firmware update), which was exactly the procedure followed by another Lexus dealership in the Washington DC metropolitan area. We have reported the incident to the Lexus Executive Office in Plano, Texas. Meanwhile, I strongly warn every potential customer about the unethical business practices of Lexus of Rockville. More

Disappointing service experience Although I would recommend this dealership in general, and have been happy with it in the past; my recent service experience was disappointing and fru Although I would recommend this dealership in general, and have been happy with it in the past; my recent service experience was disappointing and frustrating. I expect more from Lexus than to try and upsell you on an overpriced service package. I would hope for actual advice and recommendations for what is needed to maintain your car, not fast fingers on the ipad and only presenting you with the extensive package of services that were more than overkill for the maintenance my car actually was due for. Even when I questioned the cost and asked the service person, Diego, if this was all really necessary, he insisted it was. I ended up calling the next closest Lexus dealership to get a quote for the same service package that was being presented to me and it was over $100 less. Lexus should be Lexus! One dealership should not be charging more than another for the exact same service, come on Lexus! I hate to think the Rockville dealership is up charging just because of the demographic in the area! The service technician was really cocky even at check-out, continuing to insist that the other work was needed on my car. He was really unprofessional and passive aggressive with me. I ended just getting an oil change, the bare minimum service my car needed, and I'll have the rest of the work done elsewhere. More

Excellent Experience Our Salesman, Arnold Gracia, treated us very well and at home. Shopping for a Lexus was made easy and understandable. He took the time to explain ever Our Salesman, Arnold Gracia, treated us very well and at home. Shopping for a Lexus was made easy and understandable. He took the time to explain every detail and new car owner should know. It was such a great experience! More

Helpful, nice to women, but where's the ice cream freezer Always polite, helpful, the tech support is always available and super useful! I always get a clean car back and they're super nice! I can't remembe Always polite, helpful, the tech support is always available and super useful! I always get a clean car back and they're super nice! I can't remember the name of my service guy but anyone will always help. More

Best car buying experience we've ever had. Our salesperson, Neville Gooden, was a pleasure to work with. He showed us the cars that met our requirements and calmly took us through the process Our salesperson, Neville Gooden, was a pleasure to work with. He showed us the cars that met our requirements and calmly took us through the process of our car purchase. The entire experience was excellent. More

Incredible and seamless service The team at Lexus of Rockville is professional, courteous and responsive to all of your needs. They make the car buying experience incredibly easy an The team at Lexus of Rockville is professional, courteous and responsive to all of your needs. They make the car buying experience incredibly easy and enjoyable. More

Top notch service-as always We love Lexus of Rockville service. This time I had to get a loaner car & it was quick and easy. They vacuumed, filled up the tank (I bought the car f We love Lexus of Rockville service. This time I had to get a loaner car & it was quick and easy. They vacuumed, filled up the tank (I bought the car from them) and washed it. As a comparison, we took our BMW to silver spring and all they did was wash it (also bought from them) so from now on we’re looking at Lexus for cars. Who cares if BMW offers 4yrs/50k miles service free. Small details make me feel better. More

Awesome experience Everyone was wonderful and made my purchase of a previously owned Lexus a dream. Really appreciate the attention to detail, comfortable lounge area a Everyone was wonderful and made my purchase of a previously owned Lexus a dream. Really appreciate the attention to detail, comfortable lounge area and no pressure atmosphere. Thanks Lexus of Rockville! More