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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,512 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

August 07, 2017

Good Fast Service The gentlemen who take the cars in and send them to be repaired are knowledgeable and try to give the fastest help available. Loaner cars are easily More

by Nina123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe his name was Sean.
July 28, 2017

Candid Representatives Dealership no longer offers the paint and fabric sealant protection that I bought as an option 15 years ago. Option included application every 2 year More

by Old Bay Car Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service reps Ann and Ozzie
July 13, 2017

Very pleasant. No problem with service, attention from Mr. Harris, or the lounge where I waited. Coffee, bagels, muffins, bananas, cold drinks, all provided. There More

by Louisa Barker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Harris
July 07, 2017

Very good This rating is very will deserve and I am interested in a new car. The Lexus is at the top of my list. The color that I wanted did not have . More

by Emma45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Doug Quander
June 05, 2017

Efficient and effective, Arrived on time...SA Ozzie was at my vehicle within 2 minutes. Confirmed my appointment. Wrote trouble ticket noting mechanics tool left under front p More

by Pops1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jones
Jun 09, 2017 -

Ourisman Lexus of Rockville responded

We are so glad that you chose us for your vehicle needs! Thank you for taking time out of your day to review us and we look forward to doing business with you again in the future! -Your Lexus of Rockville team

June 03, 2017

Fanstatic service I had wonderful mechanic service at Rockville Lexus Dealer since Mr Trung, mechanic did excellent job when i drop my car for service. We are very sati More

by Kv1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trung
Jun 09, 2017 -

Ourisman Lexus of Rockville responded

Thank you for the 5 Star review! We sincerely appreciate you taking time out of your day to review us and comment on the excellent service that our staff provided to you and we hope you have a wonderful day! -Your Lexus of Rockville team

June 02, 2017

Quality repair department I went in for a repair and satisfied with work and repair service department. However, as I was tring to figure out the itemized bill at the payment o More

by Hannahshin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Didn't get her name
Jun 09, 2017 -

Ourisman Lexus of Rockville responded

Hi Hannahshin, We appreciate you taking time out of your day to review us and call our attention to the lack of service you received when you were going through your itemized bill. We sincerely apologize and would love to have the opportunity to rectify this situation. Please call our General Manager, Peter Bearsch, at 301.830.2589 at your earliest convenience. We look forward to hearing from you. -Your Lexus of Rockville team

June 01, 2017

They gave me a song and dance about repair. Came in with a warranty repair and they tried to say it was my fought not covered. Total BS Will take it to another Lexus deler. More

by not happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Jun 09, 2017 -

Ourisman Lexus of Rockville responded

Thank you for taking time out of your day to review us. We sincerely apologize that your experience did not exceed expectations and we would love to speak with you directly in order to rectify this situation. Please call our General Manager, Peter Bearsch, at 301.830.2589 at your earliest convenience. We look forward to hearing from you. -Your Lexus of Rockville team

May 23, 2017

Excellent help - always There are some problems with the outside side mirrors of my RX350. The issues could not be resolved but I was explained the reasons and the help given More

by Jeet
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
do not remember
Jun 09, 2017 -

Ourisman Lexus of Rockville responded

Hi Jeet, Thank you for the great review! We sincerely appreciate your feedback on the excellent service you received and we look forward to seeing you next time! -Your Lexus of Rockville team

May 22, 2017

Somewhat satisfied I have been servicing my car at this dealership since I purchased my car from them 5 years ago, even though I purchased a service package, I still end More

by Active123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Harris
Jun 09, 2017 -

Ourisman Lexus of Rockville responded

Thank you for your feedback on the excellent service you received from our staff! We sincerely appreciate the great review and we look forward to seeing you again soon! -Your Lexus of Rockville team

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