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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,512 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

May 12, 2017

The best leasing experience in my life!!! I went to Rockville Lexus based on friends referral and wow. I have never had such a relaxed car leasing experience in my life. Not only our salesman More

by slavka001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Inglesby , James Wang
Jun 09, 2017 -

Ourisman Lexus of Rockville responded

Wow! This is the type of experience we love hearing about! Thank you for the great review and we sincerely appreciate you taking time out of your day to tell us about your experience! We hope you have a wonderful day and we look forward to doing business with you again soon! -Your Lexus of Rockville team

May 08, 2017

Timely Service Brought LS 460 in for service and was out the door in less than an hour and a half. I have been to other Lexus dealerships and they tend to take a lo More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several
Jun 09, 2017 -

Ourisman Lexus of Rockville responded

Hi Mike, We sincerely appreciate your feedback! We are so glad that you enjoyed your visit with us and we look forward to seeing you next time! -Your Lexus of Rockville team

March 28, 2017

Unethical practices I give this place 1 star because the sales man Neville was nice. Their finance person quoted me an inflated apr with good credit and I was already app More

by Blackandtangen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
We were interested to a finance person by the name of Tim
May 16, 2017 -

Ourisman Lexus of Rockville responded

Thank you for taking time out of your day to review us and comment on the service that our staff provided to you. We sincerely apologize that your experience did not exceed expectations and we would love to speak with you directly in order to rectify this situation. Please call our General Manager, Peter Bearsch, at 301.830.2590 at your earliest convenience. We look forward to hearing from you. -Your Lexus of Rockville team

March 22, 2017

Lexus R350 Best experience for car leasing, Spent just 1 hour. Very nice sales person Tony. I will recommend this dealership to buy or lease the new Lexus. More

by alexxx474777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rincon
May 16, 2017 -

Ourisman Lexus of Rockville responded

Thank you so much for the 5 Star review! We are so glad that Tony and the rest of our staff provided you with service that exceeded expectations and we look forward to seeing​ you next time! -Your Lexus of Rockville team

March 10, 2017

Joanna Mr Leo He very night,He is good salesman at the dealer.I give rate for him five stars thank you very much leo from Joanna More

by Kinh do
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo
May 16, 2017 -

Ourisman Lexus of Rockville responded

Hi Kinh, Thank you for the great review and for your kind words about our staff! We sincerely appreciate your feedback and hope you have a wonderful day! -Your Lexus of Rockville team

March 01, 2017

Very good I had sale man , his name Leo , he very good job , I'm very satisfied about his service , we got long day but finally I got car I like ,, thank you ag More

by Jessica0102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo
May 16, 2017 -

Ourisman Lexus of Rockville responded

Hi Jessica, Thank you so much for the great review! We are so glad that you enjoyed your visit and that Leo provided you with service that exceeded expectations. We look forward to seeing you again soon and hope you have a wonderful day! -Your Lexus of Rockville team

November 29, 2016

Best Lexus Dealer Hand Down 2017 RX350 Just bought our second Lexus 2017 RX350 from Lexus of Rockville yesterday. Just like the first time we purchased our Lexus GS 350 four years ago, the More

by sixpak3919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gil Lee, Jesse
November 02, 2016

The Best Experience I've Had in Buying Cars I shopped two other dealers prior to buying from Lexus of Rockville and they were the quickest and most professional in responding back to me. The car More

by es350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lum
October 14, 2016

From Dallas To Maryland I drove my Lexus from Dallas to Maryland and a week after I arrived in Maryland my oil light and check engine light came on. To my disappointment the More

by dallasparkplacelexu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember my advisors name.
June 28, 2016

Disappointed I wrote the dealer and asked to hear back from either the internet manager or fleet manager. My request was sent to an ordinary sales associate. Moreo More

by Jaglex97
Customer Service
Recommend Dealer
No
Employees Worked With
James Rojas
Jun 28, 2016 -

Jaglex97 responded

Do not need anything from you anymore. There are at least three other DC/Baltimore area dealers who have been more responsive and I am well on my way to a final purchase at a good price with a consumer oriented dealer.

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