Ourisman Lexus of Rockville

Horrifying Purchase & Service Experience The WORST experience of my life. I purchased a CPO Lexus for $55,000 from Lexus of Rockville. It's been the shop approx. 10 times (suspension, bra The WORST experience of my life. I purchased a CPO Lexus for $55,000 from Lexus of Rockville. It's been the shop approx. 10 times (suspension, brakes, gears sticking, right front noises, not a smooth ride, leaning to the right, uneven hood and lines and over spray of paint indicating previously in accident, etc.). I'm nervous driving the car because it make wobbling noises to point it sound like the wheels are going fall off; if you touch the brake everyone must embrace in their seats. They constantly deny everything and correct the problems. They also refuse to provide a service tech to ride with me to identify the problem 3 different occasions as well as correcting issues. Therefore, I escalated the issue to the Lexus of Rockville GM with hopes in resolving this issues. Unfortunately, it was a horrifying experience; therefore I took the vehicle to another Lexus dealership; in which they were concern the car had been in a previous accident and also found 4 leaking shocks (dangerous I could had very bad accident). The GM constantly made promise that he would not keep to include sending me an e-mail informing he would provide me another vehicle to my liking (I have the e-mail); I went the next day and he refused to honor his word. To date the car continues to have major issues and it's parked in my garage because Lexus of Rockville refusing to honor the e-mail from the GM and their CPO specifications. I'm currently paying $900 for a defective vehicle. I will continue to pursue justice regarding this matter. Meantime, I highly recommend you STAY WAY FROM THIS DEALERSHIP!!! More

Looked at a new 460 Would have been the second car from you mainly because the sales experience was excellent last time and Christine is world class at conflict/resolutio Would have been the second car from you mainly because the sales experience was excellent last time and Christine is world class at conflict/resolution issues that ultimately lead to an excellent experience. I looked at a GX460 this time but it's just not the right vehicle so I'm have a 4:00 appointment to do the paperwork for a Sequioa . Maybe next time. Thank you. More

Stressless new car buying experience The staff was extremely courteous and professional. Doug Quander, my salesman, Christine Kim, manager and Tim Duncan, the finance officer, were great. The staff was extremely courteous and professional. Doug Quander, my salesman, Christine Kim, manager and Tim Duncan, the finance officer, were great. Each showed they were extremely knowledgeable in their specific areas. More

Excellent Sales Experience with Willie Savage! This letter is long overdue and I wanted to personally like to thank Willie Savage for assisting me with the purchase of my 2004 Lexus, which I am tho This letter is long overdue and I wanted to personally like to thank Willie Savage for assisting me with the purchase of my 2004 Lexus, which I am thoroughly enjoying. Willie's expertise and commitment to providing high quality customer service surpassed my expectations. Willie addressed all my questions and concerns in a professional knowledgeable fashion, which made my purchase effortless! Every step of the way, he followed up during and even after the sale was complete. Willie has my complete dedication as a future customer at Lexus of Rockville. I would highly recommend Willie Savage with Lexus of Rockville to potential future buyers - what a pleasure to do business with! Thank you, Kristen Schenck More

Consulting regarding load bars and rails Talking to Bernie Kitts is always a pleasure - he is outstandingly knowledgeable about Lexus cars...he gives very useful advices. He also know a lot a Talking to Bernie Kitts is always a pleasure - he is outstandingly knowledgeable about Lexus cars...he gives very useful advices. He also know a lot about science! More

Customer service extraordinaire! We purchased our new Lexus over 2 years ago. We purchased a new garage door opener and we were unsuccessful in linking the new garage door to our hom We purchased our new Lexus over 2 years ago. We purchased a new garage door opener and we were unsuccessful in linking the new garage door to our homelink system in our Lexus. This allows us to open and close the garage door from our car. After spending hours...and I am not exaggerating...following the directions that came with garage door opener, after making multiple calls to the garage door installer, after calling the garage door manufacturer, after watching at least a dozen Youtube videos, after swearing at our new garage door...I called Seth, our car salesman from over 2 years ago and asked for assistance. He, and the Lexus Technical Specialist, Bernie Kitts worked together to link our car to the new garage door opener. I was so grateful and amazed at this remarkable act of kindness and customer service. I would not go anywhere else to buy a car. Thank you Lexus of Rockville and Seth and Bernie!!! More

They damaged 4 of my wheels My 08 lexus IS was bought new and serviced regularly at lexus of Rockville whenever I'm in town, everything has been fine so far until just two days a My 08 lexus IS was bought new and serviced regularly at lexus of Rockville whenever I'm in town, everything has been fine so far until just two days ago they have damaged all four of my brand new wheels from a wheel balance service. The issue now is that they were trying to deny that they have done the damage and now they are in the process of showing the wheel to one of their wheel repair guys and if they do take responsibility for their mistake I'll be able to forgive about the attitude they gave me and give a better rating but so far 1 star for the service. They tried to say that my wheels are dusty and sounds like our car is not important looking down on the car which doesn't make sense because the wheel only has some brake dust from the brand new $1200 brake job performed just last week by lexus of Rockville and the response from their manager I got so far is that they said if the wheel repair won't cost much they will pay for it and they sounds like they don't want to take the responsibility if it cost much! They also tried to say that we got our new wheels with the damage already on it, which doesn't even make sense because who will buy something like that? Whenever I picked up the car from their service I made sure there was no damage at all and there wasn't any when I picked up my car last week after the brake job and just two days ago when I picked up the car from service I found the damage on all the wheels. I'll keep my status updated. More

Excellent Service Tony did a great job on us during our purchase of a Lexus RX350 from the Lexus of Rockville. He helped us set up everything in our car especially on i Tony did a great job on us during our purchase of a Lexus RX350 from the Lexus of Rockville. He helped us set up everything in our car especially on its computerized portion. He is very polite & helpful. Did not leave us unattended. Overall, we appreciate the excellent service that we received from him, the Sales Manager, & Finance Manager. Thank you guys!!! More