Ourisman Lexus of Rockville

Brad was amazing in providing perfect service advice would only like to deal with him would only like to deal with him More

Jessee was a friendly person who made me feel the owner of Ourisman dealership, the waiting room also was / Homi /, with a delicious coffee. of Ourisman dealership, the waiting room also was / Homi /, with a delicious coffee. More

Salesman and sales director were great, best experience there. Finance experience not great, worst we've ever had a dealership. Finance manager not willing to work with our bank, not budging on options, there. Finance experience not great, worst we've ever had a dealership. Finance manager not willing to work with our bank, not budging on options, not compassionate or empathetic at all. All she wanted to do was sell the car on the terms with one bank and be done with us. She was not friendly or personable. We were just a number on the list. More

Experierence at Ourisman Lexus of Rockville was great. Moquit was very kind, patient and helped me find a car that I felt comfortable with. Moquit was very kind, patient and helped me find a car that I felt comfortable with. More

Justin was my service provider! Very knowledgeable, professional, and efficient! I have been coming to this location for service for about 18 years, and the service has always been Very knowledgeable, professional, and efficient! I have been coming to this location for service for about 18 years, and the service has always been great, but as of late, it seems they are working even harder to improve the service experience! More

Brad was waiting for me when I pulled in. He updated me as I waited and I was in and out in about an hour. He updated me as I waited and I was in and out in about an hour. More

Very pleased with the wonderful service. They really did a fantastic job on the recommendations for the service and even making sure l was comfortable while l was waiting. Thank you 😊 They really did a fantastic job on the recommendations for the service and even making sure l was comfortable while l was waiting. Thank you 😊 More

Mike is an excellent and very professional service advisor . He treats me with high standards professionalism. And I saw him several times serving other customers to see whether there was any differen advisor . He treats me with high standards professionalism. And I saw him several times serving other customers to see whether there was any difference, but it’s all been the same way for all his customers. With professionalism and high standards customer service. And he always gone extra mile for me . I worked with other guys there and they were great, but with mike , it’s a whole different level of professionalism and standards. He is very excellent and respectful and he does not discriminate. I will recommend him to every Lexus owner. Thank you Mike for all you do . And all the on point updates you give me on my car . More

very fast and promised service for 120K. minor details were provided with explanations. Thank you Aaron. minor details were provided with explanations. Thank you Aaron. More

My second experience at Ourisman Lexus of Rockville was TERREFIC!!!!  I was there in March to get my new car and I went back again on Saturday 7/13. My second experience was exceptional and warrants TERREFIC!!!!  I was there in March to get my new car and I went back again on Saturday 7/13. My second experience was exceptional and warrants the high rating. The atmosphere was welcoming and the selection of cars was impressive. However, what truly set this experience apart was the exceptional service we received from your sales representative. His expertise, professionalism, and dedication to customer service was evident from the moment we started the conversation. He was patient in answering our queries, explained all the features of our new car in detail, and completed the paperwork efficiently and meticulously. You can tell that he is not just trying to sell a vehicle he was trying to build good relationship with people that may last a lifetime. His efforts made our car buying experience smooth, quick, and enjoyable. It was a pleasure to do business with your showroom, and I look forward to recommending it to others in the future. I would highly highly recommend this dealership, and of course, when you go there, ask for Joao Galvez. More