Ourisman Lexus of Rockville

I was able to make a service appt the same day. As always, the check-in people were efficient and nice. I never have a problem. As always, the check-in people were efficient and nice. I never have a problem. More

I was referred to Doug Quander in sales by a close friend after she had a great car-buying experience, and now I understand why. From the moment I walked in, Doug and the entire team (Jesse, Amal, Roxanne, a after she had a great car-buying experience, and now I understand why. From the moment I walked in, Doug and the entire team (Jesse, Amal, Roxanne, and Ryan) provided exceptional customer service. They took the time to understand exactly what I wanted and went above and beyond to make the process smooth, stress-free, and enjoyable. Everyone I interacted with showed genuine care, patience, and professionalism. They kept me informed every step of the way and worked hard to make sure I was completely comfortable with my decision. Thanks to their hard work, I drove away in my new truck! I am very satisfied with my purchase and experience. If you’re looking for a dealership that truly values their customers, I highly recommend Doug Quander and the entire team. They absolutely earned my trust and future business wit Lexus! More

Great customer service! My salesman is Bao Nguyen. He has spent time to show us new cars ,friendly, caring, Straightforward . He keeps giving us information after buying a c My salesman is Bao Nguyen. He has spent time to show us new cars ,friendly, caring, Straightforward . He keeps giving us information after buying a car. A+ for him. We will refer my friends to him and this dealer More

Great customer service and they are very professional and helpful. I like the following up for maintenance schedule and communication. helpful. I like the following up for maintenance schedule and communication. More

Very helpful and a good selection of vehicles. Chris Mendez was very helpful, especially in explaining how the car works and features. Chris Mendez was very helpful, especially in explaining how the car works and features. More

The salesman for my new RZ was Mike Coffman. He was professional, knowledgeable, and totally customer focused. I especially liked that he kept me informed the entire time about what was happen He was professional, knowledgeable, and totally customer focused. I especially liked that he kept me informed the entire time about what was happening with the car, the deal approval, and my options. Additionally, he was always accessible days before and after the deal for any and all questions. You will not do better than Mike Coffman! More

Rockville Lexus: A Truly Luxurious and Enjoyable Car Buying Experience at Rockville Lexus! From the moment I stepped onto the lot at Rockville Lexus, I knew this wasn't going to be your typical car-buy Buying Experience at Rockville Lexus! From the moment I stepped onto the lot at Rockville Lexus, I knew this wasn't going to be your typical car-buying experience. And I was right – it was so much better! The atmosphere itself exudes luxury, but what truly made it exceptional was the incredible team, particularly my salesperson. My salesperson, DONNY, was an absolute delight to work with. They struck the perfect balance between professional and personable, making the entire process feel less like a transaction and more like a fun, collaborative journey. They were incredibly knowledgeable about every model, patiently answering all my questions and guiding me through the features without ever making me feel rushed or pressured. What really stood out was their genuine enthusiasm and ability to make the experience genuinely enjoyable. We laughed, we talked, and I felt completely at ease. They took the time to understand my needs and preferences, and their recommendations were spot-on. It wasn't just about selling a car; it was about ensuring I found the right car for me and had a fantastic time doing it. The entire process, from test driving to financing, was seamless and transparent. Every detail was handled with precision and care, reflecting the high standards of the Lexus brand. I drove off the lot in my beautiful new car feeling not just satisfied, but genuinely thrilled and excited about my purchase. If you're looking for a luxury car and an equally luxurious, fun, and stress-free buying experience, look no further than Rockville Lexus. Ask for my salesperson – you won't be disappointed! This is how car buying should be. THANK U DONNY! More

Always professional & straightforward. We’ve purchased 5 cars from this location. Love the sales team! The service team is also always A+ We’ve purchased 5 cars from this location. Love the sales team! The service team is also always A+ More

Typical five-star service. I was greeted promptly by Andres and he presented service options in a professional manor with no pressure. Work, wash and vacuum were completed wi I was greeted promptly by Andres and he presented service options in a professional manor with no pressure. Work, wash and vacuum were completed within the time window. Always a pleasure getting service at Ourisman Lexus of Rockville! More

Adriana was our service advisor and was terrific. She got us a loaner and kept us informed every step of the way. The mechanic diagnosed our problem quickly, and our car was perfect when we picked She got us a loaner and kept us informed every step of the way. The mechanic diagnosed our problem quickly, and our car was perfect when we picked it up. The wash and vacuum were a welcome extra! More