Ourisman Lexus of Rockville

I have been using this dealer for quite some time. The service as far as mechanical issues are concerned, has for the most part been fine. I did have a problem the last time I was in with the service The service as far as mechanical issues are concerned, has for the most part been fine. I did have a problem the last time I was in with the service for cleaning the car. It was left spotty, the rims were not cleaned adequately nor was the front of the car. Additionally, more seriously the front passenger floor mat was not installed properly. This came as a shock to me given my previous experience at this dealer. More

As always, Aaron was knowledgeable, polite, knew why I was there and made my key. Thank you also to Doug Quander for making this possible! was there and made my key. Thank you also to Doug Quander for making this possible! More

The dealer and our sales representative were easy to deal with. We got the exact car we wanted. Our sales rep was very attentive and responsive. with. We got the exact car we wanted. Our sales rep was very attentive and responsive. More

Vincent is a pro, very courteous and knowledgeable. I was there for servicing and it took less than half the expected time! I was there for servicing and it took less than half the expected time! More

Outstanding dealership. The employees are very knowledgeable, courteous and provide excellent service. I highly recommend Ourisman Lexus of Rockville for your vehicle serv The employees are very knowledgeable, courteous and provide excellent service. I highly recommend Ourisman Lexus of Rockville for your vehicle service needs. Omar is an excellent service advisor. More

Easy to schedule and available time slots. Very polite and friendly service staff Getting the car cleaned inside and out a nice surprise Very polite and friendly service staff Getting the car cleaned inside and out a nice surprise More

Pei Pei was absolutely amazing. I wanted the white car and they didn’t have it in right away so I said let me purchase the black. She said no, you should wait and get what you like. I wanted the white car and they didn’t have it in right away so I said let me purchase the black. She said no, you should wait and get what you like. Subsequently she spoke with the manager and gave me a loaner .so I would have transportation while waiting for the vehicle.’ The manager was amazing as well.’This dealership customer service was exceptional!! More

I was very pleased with the service I received. Omar is very courteous and takes the time to make sure I understand everything that is being done. Omar is very courteous and takes the time to make sure I understand everything that is being done. More

I recently had the pleasure of purchasing a Lexus from Samuel at Ourisman Lexus of Rockville, and I cannot speak highly enough of the experience. From the moment I walked into the dealership, Samuel was a Samuel at Ourisman Lexus of Rockville, and I cannot speak highly enough of the experience. From the moment I walked into the dealership, Samuel was attentive, knowledgeable, and genuinely interested in helping me find the perfect vehicle. Samuel took the time to understand my needs and preferences, showing me a range of options that fit my criteria without any pressure to make a quick decision. His expertise and passion for the Lexus brand were evident, and he answered all my questions with patience and clarity. The entire process, from test driving to finalizing the paperwork, was seamless and efficient. Samuel went above and beyond to ensure that I was comfortable and satisfied with my purchase, even following up after the sale to make sure everything was to my liking. I highly recommend Samuel to anyone in the market for a Lexus. His commitment to excellent customer service and satisfaction is truly exceptional. More

Service was good, no hassles except that they did not have a record of my appointment. My wife made the appointment and she and I both got emails confirming the appointment. Fortunately, the dealership w have a record of my appointment. My wife made the appointment and she and I both got emails confirming the appointment. Fortunately, the dealership was not busy so it did not matter but I would not want to have to wait or reschedule due to an IT issue like this. More