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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,524 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,524 reviews

May 04, 2024

This Vehicle has been the second one I got from this dealership and both has been excellent experiences More

by oscar cruz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaw
May 06, 2024 -

Ourisman Lexus of Rockville responded

Oscar, we're delighted to know you've had excellent experiences with us at Ourisman Lexus of Rockville. We appreciate your loyalty and look forward to serving you in the future!

May 04, 2024

JUSTIN CABLE IS IS A KNOWLEDGEABLE AND ABLE COMMUNICATOR. THE ONE OR TWO QUESTIONS HE DID NOT KNOW, HE ASKED A MANAGER AND RETURNED WITH THE ANSWERS. HE IS PLEASANT, POLITE AND OF GOOD CHEER. EVEN MY SERVIC More

by rjh11365
Recommend Dealer
Yes
Employees Worked With
JUSTIN CABLE
May 06, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know that our team member was able to provide you with the knowledgeable and friendly service we aim for. We appreciate your kind words, especially about Petey's approval! If there is anything else we can assist you with in the future or if any questions arise, please don't hesitate to reach out. Thank you so much for choosing us for what may be your retirement car - it means a lot!

May 04, 2024

Jin Bae showed throughout our dealings that he understood my needs and was committed to meeting them. I have recommended him to my friends. Everyone I met at the dealership was professional and pleasant. More

by decurley
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Kenneth Poerstel
May 06, 2024 -

Ourisman Lexus of Rockville responded

Decurley, we're delighted to know that Jin and Kenny provided such a positive experience at Ourisman Lexus of Rockville. We appreciate your recommendation! Enjoy the ride in your new vehicle.

May 03, 2024

Mike Jankowitz was excellent. He was professional and attentive to my concerns. I would recommend him to anyone needing service. More

by rave19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
May 03, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know that Mike provided excellent service during your visit to Ourisman Lexus of Rockville. Your recommendation means a lot to us, thank you!

May 02, 2024

My buying experience wasn’t bad. But after sale; unprecedented problems I faced from this dealership and their way to solve my issues made me write this review. I will rank this deal More

by Muhammad Raza
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Yaw Pepra and Jesse drost
May 02, 2024 -

Ourisman Lexus of Rockville responded

Muhammad, I'm sorry to read about your post-sale experience. We strive for excellence in all areas of our service and I apologize if we fell short here. While you've mentioned not wanting further contact, if there is anything else you'd like us to know or any way we can assist in the future, please don't hesitate to reach out to me at 301-762-9009. Thanks, Jesse Drost - General Manager

May 15, 2024 -

Muhammad Raza responded

Mr Jesse;We had that phonic conversation when you promised to email me back, which I never received.

May 01, 2024

What an excellent team! Fahd Abuassi was awesome, his customer service relationship skill is top-notch... More

by smgbaja
Recommend Dealer
Yes
Employees Worked With
Fahd Abuassi, Willie Savage, Kenny Poerstel
May 02, 2024 -

Ourisman Lexus of Rockville responded

We're so glad to know that you had an excellent experience with Fahd and our team at Ourisman Lexus of Rockville. We appreciate your kind words about his customer service skills!

May 01, 2024

Brad was very patient and provided me with clear information and reasoning that enabled me take informed decisions. He is easy to interact with. More

by janetwir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
May 01, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know that Brad was able to provide you with the detailed information needed for your decision at Ourisman Lexus of Rockville. Thanks so much for sharing your experience!

April 30, 2024

Pleasant staff and prompt service. I do not like the fact that this dealership will not accept credit card payment because this is an inconvenience for the customer. More

by pggarner1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 01, 2024 -

Ourisman Lexus of Rockville responded

We appreciate your feedback and are glad to know our staff provided prompt service at Ourisman Lexus of Rockville. We do accept credit cards while offering savings for customers who use cash or debit, and we'll certainly take your feedback into consideration. Thanks!

April 30, 2024

Purchased 4 vehicles over the years - service time can sometimes be a bit long but the results have always been fine. Techs always keep you up to date on progress. More

by Russ&Tanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
May 01, 2024 -

Ourisman Lexus of Rockville responded

Russ & Tanya, we appreciate your loyalty to Ourisman Lexus of Rockville over the years! We're always working on improving our service times and are glad that you've been satisfied with the results. Thanks for sticking with us!

April 30, 2024

Exceptional service--Always knowledgeable, professional, courteous, trustworthy and a pleasant experience every time I come. I totally recommend for service and for purchase. Ozzie is the best and very acc More

by powerfulmoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
May 01, 2024 -

Ourisman Lexus of Rockville responded

We're so glad to know you've had consistently exceptional experiences with us at Ourisman Lexus of Rockville! Your recommendation means a lot. We'll be sure to pass along your kind words about Ozzie and the rest of our team.

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