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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,522 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,522 reviews

April 27, 2024

Provides excellent service! Would highly recommend. Jesse Drost goes out of his way to ensure customers are satisfied, which is much appreciated. More

by nathantoms@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Drost and Aaron Gutierrez
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Apr 29, 2024 -

Ourisman Lexus of Rockville responded

Nathan, we're delighted to know Jesse and the team at Ourisman Lexus of Rockville provided you with excellent service. Thanks for recommending us!

April 26, 2024

would recommend this service center; was able to wait to get service completed and I like that More

by julie.eskow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 26, 2024 -

Ourisman Lexus of Rockville responded

Thanks for recommending Ourisman Lexus of Rockville, Julie! We look forward to your next visit.

April 25, 2024

The service was great, it exceeded my expectations. I highly recommend Lexus of Rockville is an experience More

by wandaturito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Lum was exceptional explaining the vehicle operations
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Apr 25, 2024 -

Ourisman Lexus of Rockville responded

Wanda, we're delighted to know that our service at Ourisman Lexus of Rockville exceeded your expectations. Thanks for the high recommendation!

April 25, 2024

Jimmy provided me with the windshield repairman's contact info to care of my concern. More

by HK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
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Apr 25, 2024 -

Ourisman Lexus of Rockville responded

Thanks for sharing your five stars with us! It's great to hear Jimmy could help you with your vehicle's windshield replacement and ensure your concerns were addressed. See you next time at Ourisman Lexus of Rockville!

April 24, 2024

Great service and pleasant experience. The service advisor was very helpful and knowledgeable. The experience was smooth and i would recommend this dealership to my friends and family More

by cnk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Kabira
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Apr 24, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know you had a great experience with our service team at Ourisman Lexus of Rockville. Thanks for recommending us, we look forward to serving your friends and family in the future!

April 20, 2024

After leaving active duty military, I bought my first car, only to find out later that it had been in a serious accident, a fact the dealer didn't disclose to me. I find this out almost a year later when More

by Anyomous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bill
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Apr 22, 2024 -

Ourisman Lexus of Rockville responded

We're truly sorry to learn about your experience. Transparency is crucial in our business and we never intend to withhold information, especially regarding the history of a vehicle. We would like an opportunity to understand more about this situation and see how we can assist you further. Please reach out at your earliest convenience so that we may discuss this matter directly with you. Thank you, Jesse Drost - General Manager - 301-762-9009

April 20, 2024

Great service. Facilities are always well maintained . The staff is pleasant and helpful. Overall excellent customer service. More

by Ccrichardsiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Apr 22, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know you had a great experience at Ourisman Lexus of Rockville. We always aim for excellent customer service and well-maintained facilities. Thanks for your feedback!

April 18, 2024

Great service, always friendly and addresses any concerns or issues you may have about your car. More

by jlis2214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Apr 18, 2024 -

Ourisman Lexus of Rockville responded

It's always our pleasure to provide friendly, accommodating service! Thanks for sharing this feedback with our team - see you next time at Ourisman Lexus of Rockville!

April 18, 2024

Very good service and simple to deal with, I recommend them to my friends, thank you More

by louie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brionna
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Apr 18, 2024 -

Ourisman Lexus of Rockville responded

We appreciate your business and your review! Thanks from the Ourisman Lexus of Rockville Team, Louie!

April 18, 2024

Excellent Customer Service! Very little wait time. The Service Advisor was great! I live in Virginia but I found this Dealer in Rockville, MD has exceptional customer service. More

by Ahsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Auslander
Report | Print
Apr 19, 2024 -

Ourisman Lexus of Rockville responded

Ahsan, we're delighted to know that you found our customer service at Ourisman Lexus of Rockville exceptional. We appreciate your feedback and look forward to serving you again!

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