Ourisman Lexus of Rockville

I use this dealership for the last 15+ years. The servise is always good and the staff is very professiona; The servise is always good and the staff is very professiona; More

I've been buying and servicing my cars with Lexus of Rockville for more than ten years. Love the people and the service. Hate the new policy of charging 3% extra for using credit cards. When buying a fu Rockville for more than ten years. Love the people and the service. Hate the new policy of charging 3% extra for using credit cards. When buying a full set of tires or paying for major maintenance, asking customers to bring in a briefcase full of cash or write a paper check is truly insulting and low-rent. I hate this practice so much that I am considering Lexus of Silver Spring as an alternative. More

I have been consistently pleased with the service at Ourisman over the past seven years. However, this week's service was exceptional. Brad worked very quickly and efficiently with me to get the car s Ourisman over the past seven years. However, this week's service was exceptional. Brad worked very quickly and efficiently with me to get the car serviced. He took care to explain all the needed services and worked with me to find the best way forward. I would highly recommend Brad and Ourisman. More

Adrianna was very welcoming and helpful. When no one else was in the lanes to help out, she stepped in and took care of me, from start to finish and updated me with everything. Service was q When no one else was in the lanes to help out, she stepped in and took care of me, from start to finish and updated me with everything. Service was quick and I left the dealer extremely satisfied. Thanks again Adrianna! More

Mike was great and knowledgeable. 60k service was only 2 hours while I waited. Reasonable prices. Great waiting area 60k service was only 2 hours while I waited. Reasonable prices. Great waiting area More

Customer for life - I recently worked with Hector Zacipa on the purchase of a new Lexus GX550 for my wife and will say that they've earned a customer for life. There are plenty of Lexus dealers in th Zacipa on the purchase of a new Lexus GX550 for my wife and will say that they've earned a customer for life. There are plenty of Lexus dealers in the Washington DC area but this one stands above them all. I had inquired with multiple dealers in the area about the new GX and Ourisman Lexus of Rockville was the only one in the area that treated me like a buyer and not another lead. Hector makes an honest attempt to know his buyers and identify their needs. It's refreshing to work with a sales person that did more listening than talking. We chatted with the General Manager Jesse Drost and it was apparent that our experience was driven from the top-down. He made himself available for anything we needed and was personally there when we took delivery of the vehicle. I appreciate his oversight in managing such a large operation and his leadership is what's earned the critical acclaim. I immediately referred a friend who was also interested in the new GX and was pleased to hear that his experience reflected mine. Ourisman for life. More

Went to Vincent for service and had a great experience he really helped me take care of getting my car set up. really helped me take care of getting my car set up. More

Omar and the service team were amazing! This was an emergency, unscheduled service that was handled effectively. Thank you! This was an emergency, unscheduled service that was handled effectively. Thank you! More

Very good service and wait time was reasonable with coffees available on the deck I really enjoyed the service coffees available on the deck I really enjoyed the service More

Purchased a used X7 BMW. Dealership management was great to work with. They went out of their way to call previous owner to get the second car key Fob. Great job Willie. Than Dealership management was great to work with. They went out of their way to call previous owner to get the second car key Fob. Great job Willie. Thank you. More