Ourisman Lexus of Rockville

I read some people prefer to have a root canal rather than going to a car dealer to purchase a car. Even though I am not in this category of people, I am like most Americans who have a negative attitude than going to a car dealer to purchase a car. Even though I am not in this category of people, I am like most Americans who have a negative attitude towards car dealers. I was looking for Lexus-LC 500 for 4-months at every Lexus dealer within a 500-miles radius. Some tried to make me pay a down payment for a car they do not yet have in their lot and even do not know when they will get one. At last, the LC 500 I wanted was available at Ourisman Lexus of Rockville, Maryland. I have bought multiple cars, and this is the second Lexus I bought in the last 2 years. Given this background, this is one of my best experience I ever had purchasing a car. I got minimal-hassle and fair deal mainly because the interaction was low-pressure, minimal stress and relatively transparent (for car purchase). The salesperson Pei Pei was friendly, willing to listen, responsive to my needs, and persistent. She answered all my questions and has been accessible throughout the process. I received a follow-up call after the purchase from Pei Pei asking me if I have an issue with the car and if there is any help I would need. When picking up the car I was asked if I needed some technical tutorial about the car. I dismissed it since I believed I could sort it out without any help. I agreed to talk to Bernie Kitts (technology specialist) just to be courteous. Outright, I realized I was wrong and out of my depth. Bernie is not only a technology expert but has passion for cars and is very well spoken. He helped me to set up the multimedia system and programming the options. He went above and beyond what he was supposed to help such as looking under the car to see if certain items were properly installed. It was so enjoyable talking to him that my son wished he was our neighbor. To sum, I had an amazing experience at the Ourisman Lexus of Rockville. The staff was friendly and tried to ensure I had a positive experience. I didn’t finance the purchase, however my experience with finance was smooth and easy. I interacted with multiple dealers and they all have different “dealer installed accessories.” In most places they frame it as something that are already installed and try to force you to pay for them. At Ourisman Lexus these accessories were not included in the initial price quote. They came up during price negotiation and I accepted the ones I liked and refused others based on my perception of value and price. I found this a much better approach for customers. I highly recommend the Ourisman Lexus of Rockville to anyone looking for new or used car. More

Yaw was very personable, courteous, knowledgeable, friendly, and transparent which made our car buying experience a memorable experience. Thank you Yaw! friendly, and transparent which made our car buying experience a memorable experience. Thank you Yaw! More

I am extremely happy with customer service and communication provided by Fahd, during the purchase and also during the first visit due the test drive. communication provided by Fahd, during the purchase and also during the first visit due the test drive. More

I purchased a CPO Lexus NX from them and I worked with Franklyn in sales. He was a very professional gentleman and helped me throughout the process. I had made them re-do paperwork which is always a pain, Franklyn in sales. He was a very professional gentleman and helped me throughout the process. I had made them re-do paperwork which is always a pain, but they were still very kind and helped me get it taken care of regardless. Rosanne in finance was also very pleasant to deal with & got me a great deal on a warranty. I highly recommend this dealership! More

Great sales, great Management horrible finance person. I would highly recommend buying a vehicle from these guys I would highly recommend buying a vehicle from these guys More

Professional, friendly knowledgeable, fair, and helpful . I don’t like responding to reviews on line I don’t like responding to reviews on line More

Great service, third time back! Excellent dealership, consistently delivers exceptional service and customer satisfaction. Thanks Pei Pei! Excellent dealership, consistently delivers exceptional service and customer satisfaction. Thanks Pei Pei! More

Our service was great from Mokit who sold us our RX350h and Ourisman Lexus! Very efficient and timely. Would work with this team again. Bernie was outstanding at training. I wish I could bring him home w and Ourisman Lexus! Very efficient and timely. Would work with this team again. Bernie was outstanding at training. I wish I could bring him home with me for more one on one. Arnold Garcia, sales manager was so efficient with all the paperwork and answering questions. All in all I give an A + to this dealership. More

Very good, professional and had a good experience. Will recommend this dealer to my friends. The paperwork was done quikly Will recommend this dealer to my friends. The paperwork was done quikly More

Ms. Pei Pei help us with everything we need and she’s excellent person. We appreciate our he help thank you Ms. Pei excellent person. We appreciate our he help thank you Ms. Pei More