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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,524 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,524 reviews

April 18, 2024

Very good service and simple to deal with, I recommend them to my friends, thank you More

by louie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brionna
Apr 18, 2024 -

Ourisman Lexus of Rockville responded

We appreciate your business and your review! Thanks from the Ourisman Lexus of Rockville Team, Louie!

April 18, 2024

Excellent Customer Service! Very little wait time. The Service Advisor was great! I live in Virginia but I found this Dealer in Rockville, MD has exceptional customer service. More

by Ahsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Auslander
Apr 19, 2024 -

Ourisman Lexus of Rockville responded

Ahsan, we're delighted to know that you found our customer service at Ourisman Lexus of Rockville exceptional. We appreciate your feedback and look forward to serving you again!

April 17, 2024

Ourisman Lexus of Rockville is an outstanding Lexus dealer, with highly proficient personnel; most especially its maintenance department personnel and service managers. Thank you Ourisman! More

by jimbacklin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent, service manager
Apr 18, 2024 -

Ourisman Lexus of Rockville responded

Jim, we're delighted to know you had an outstanding experience with our team at Ourisman Lexus of Rockville. Thanks for the shout-out to our maintenance department and service managers!

April 15, 2024

Brad was very professional during my recent service and the service was completed ahead of anticipated wait time. More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad A.
Apr 15, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know that Brad and our team at Ourisman Lexus of Rockville were able to provide you with a professional service experience. Thank you for sharing your feedback!

April 13, 2024

He was very respectful and gave an estimate as to when the service would be completed. The service was done before the estimated completion time. More

by M04ydm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
Apr 15, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know that you had a positive experience with our team at Ourisman Lexus of Rockville. We always aim to deliver efficient and respectful service, so it's great hearing your feedback!

April 12, 2024

He was very respectful and straight to the point and gave points on my Lexus More

by Baron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bandan
Apr 12, 2024 -

Ourisman Lexus of Rockville responded

Baron, we are glad that our team was helpful with your Lexus! Thanks for choosing Ourisman Lexus of Rockville.

April 11, 2024

Amazing and fast service, everyone is extremely nice and easy to talk to at this dealership. More

by jaytelismond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy
Apr 11, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your confidence in Ourisman Lexus of Rockville, and for your business. We are grateful to have you as a customer!

April 11, 2024

Yuki was a joy to work with. She was very helpful and helped me get the vehicle I wanted. More

by Ese O
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuki, Xuemei
Apr 11, 2024 -

Ourisman Lexus of Rockville responded

We're thrilled Yuki could accommodate your needs with friendly service! We'll be sure to pass along the kind words. Thank you for choosing Ourisman Lexus of Rockville, Ese!

April 11, 2024

very professional look this dealership has. Clean and spacious. well decorated. Little refreshment arrangements would go a long way as any person coming for business would have to spend a long More

by sanky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kofi
Apr 12, 2024 -

Ourisman Lexus of Rockville responded

We appreciate your feedback and are glad to know you found our dealership clean, spacious, and well-decorated. We'll certainly consider your suggestion about refreshments! It's great to learn that Kofi was able to assist in a professional manner at Ourisman Lexus of Rockville. Thanks for the review!

Apr 12, 2024 -

Ourisman Lexus of Rockville responded

We appreciate your feedback and are glad to know you found our dealership clean, spacious, and well-decorated. We'll certainly consider your suggestion about refreshments! It's great to learn that Kofi was able to assist in a professional manner at Ourisman Lexus of Rockville. Thanks for the review!

April 09, 2024

Had such amazing service the first time, I went back again. I live in Texas and was unable to find the exact vehicle I wanted here. I reached out to Ourisman and was not disappointed. They helped me loc More

by karensticka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth, Roseanne, Peipei
Apr 09, 2024 -

Ourisman Lexus of Rockville responded

We're so glad to know that our team at Ourisman Lexus of Rockville could help you find the perfect vehicle, even from Texas! We appreciate your kind words about PeiPei and the rest of our staff. Looking forward to assisting you with your next Lexus purchase in future!

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