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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,541 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,541 reviews

February 23, 2024

Good people, work diligently to try to put a deal together for me on a used Lexus. More

by jhkunkel41
Recommend Dealer
Yes
Employees Worked With
Josh, Moquit
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Feb 25, 2024 -

Ourisman Lexus of Rockville responded

Thanks so much for leaving Ourisman Lexus of Rockville a five-star review! We are thrilled that our team got you a great deal on a new-to-you Lexus. Enjoy the ride!

February 22, 2024

First time here. Immediately greeted by a very friendly service advisor. I told him what I needed and he made some recommendations which I agreed to. Overall took abo More

by RetiredandTired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
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Feb 22, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know your first visit at Ourisman Lexus of Rockville was a positive one! We appreciate the feedback and will take it into consideration. Thanks for choosing us, and we look forward to serving you again in the future!

February 17, 2024

I found the personnel that I worked with to be informed, helpful and able to communicate well on all subject areas I addressed. More

by earlhend
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Douglas Quander, Bernard Kitts.
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Feb 19, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know you found our team at Ourisman Lexus of Rockville informed and helpful. Thanks for the positive feedback!

February 16, 2024

Staff is always professional, courteous and good at communicating what is required and what is optional More

by Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Seth, Roseann
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Feb 16, 2024 -

Ourisman Lexus of Rockville responded

We appreciate your kind words about our team at Ourisman Lexus of Rockville! It's great to know that you find us professional and communicative. We look forward to serving you again in the future!

February 15, 2024

Very relatable they were able to answer all my questions and took Cara of my problems in the time that I was promised More

by ivan1766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Feb 15, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know that our team at Ourisman Lexus of Rockville was able to assist you effectively and efficiently. Thank you for the positive feedback!

February 15, 2024

The TX model with the exterior and interior colors and the features we wanted was not in the inventory even though we had agreed on the pricing. Jin was very aggressive in being able to locate the exact m More

by tksmith99
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jin Bae
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Feb 15, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know that Jin and the team at Ourisman Lexus of Rockville were able to find your perfect match! It's great hearing how smooth the process was for you. Enjoy your new ride, we appreciate this positive feedback!

February 15, 2024

Dla did a great job of showing me the car and demonstrating the features. He was very responsive and I appreciate his efforts. More

by enviroterp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dela
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Feb 15, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know that Dla was able to assist you effectively and demonstrate the features of your new car at Ourisman Lexus of Rockville. Your feedback is much appreciated, thank you!

February 14, 2024

Andres is good advisor. Everytime I came to Lexus of Rockville, he always help with good attitude More

by Aihua wu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
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Feb 14, 2024 -

Ourisman Lexus of Rockville responded

Aihua, thank you for taking the time to share your kind words for Andres and leave Ourisman Lexus of Rockville a five-star review! See you down the road.

February 08, 2024

My salesperson was excellent. No pressure to make a sale. Showed and test drove the cars that I requested. No rushing to decide. More

by luvluv312
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
YK Oyefusi
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Feb 08, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had a pressure-free and enjoyable experience at Ourisman Lexus of Rockville! We believe in providing our customers with all the time they need to make an informed decision. Thanks for your review!

February 08, 2024

Great customer service and communication throughout the entire service process. Would highly recommend for future customers More

by Cmoorer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Feb 08, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know you had a seamless service visit at Ourisman Lexus of Rockville! It's great to see our commitment to consistent communication makes a difference - thanks for recommending us!

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