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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,537 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,537 reviews

January 10, 2024

Excellent customer service. Tony came through with the car that I wanted, was super nice and helpful and Rosanne also came through for me since I had an unusual situation - she More

by Romy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Uriel Rincon, Rosanne Baggett
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Jan 10, 2024 -

Ourisman Lexus of Rockville responded

Romy, it's great to know that Tony and Rosanne were able to assist you effectively at Ourisman Lexus of Rockville! We appreciate your kind words about our team. Thanks for the 5-star review!

January 09, 2024

Douglas couldn't have been nicer. Very accommodating. We were interested in a very specific configuration, color, etc of an ES, Doug went the extra mile to find the car we wanted, in More

by cheffron
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Douglas Quander
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Jan 09, 2024 -

Ourisman Lexus of Rockville responded

We're so glad to know that Douglas went the extra mile for you at Ourisman Lexus of Rockville! It's great to see how he found exactly what you were looking for. Thanks a lot for sharing your experience with us, and enjoy your new ES!

January 08, 2024

It was a great experience throughout, particularly with Mr. Jin Bae, who demonstrated extensive patience and customer advocacy. More

by jhoonlee1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bae, Jin
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Jan 08, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know that Jin Bae and our team at Ourisman Lexus of Rockville provided you with a great experience. Thanks for the positive feedback!

January 08, 2024

Excellent customer service, patience, knowledgable. I had no issues and will refer anyone to Pei Pei at Rockville location. More

by nsaechua
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei Pei
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Jan 08, 2024 -

Ourisman Lexus of Rockville responded

We're so glad to know that you had an excellent experience with Pei Pei at Ourisman Lexus of Rockville. Your recommendation means a lot to us!

January 07, 2024

Greeted at the door. Walked us to our salesman. Doug was very friendly and knowledgeable. They were very professional throughout the process. Everyone was very custom More

by Scottponton26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug
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Jan 08, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience with Doug and the rest of our team at Ourisman Lexus of Rockville. We strive for professionalism and customer friendliness, so it's great to see that reflected in your visit. Thanks for sharing!

January 07, 2024

My first time buying for Ourisman Lexus of Rockville and the experience was seamless along with excellent customer service. More

by sherry.taylor866
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
YK OYEFUSI
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Jan 08, 2024 -

Ourisman Lexus of Rockville responded

Sherry, we're delighted to know your first buying experience with us at Ourisman Lexus of Rockville was seamless and enjoyable. Thanks for sharing!

January 07, 2024

Amazing customer service. Omar was very helpful and professional. I received periodic updates on the service update which was impressive More

by Adeola Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Jan 08, 2024 -

Ourisman Lexus of Rockville responded

Adeola, we're glad to know Omar and our team at Ourisman Lexus of Rockville provided you with excellent service. Thanks for sharing your experience!

January 07, 2024

Very professional and enjoyable experience! I would recommend this dealership to all my friends and family More

by Cfried3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thanasis
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Jan 08, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know you had a professional and enjoyable experience at Ourisman Lexus of Rockville. Thanks for recommending us to your friends and family!

January 06, 2024

Good customer service Understands what customer need! Great staff! Kewei at Ourisman Lexus of Rockville been very helpful at the car sales , Keep good work , More

by khanhp1020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kewei
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Jan 07, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience with Kewei and the rest of our team at Ourisman Lexus of Rockville. We always strive to understand and meet customer needs! Thanks for your kind words, we appreciate it!

January 06, 2024

Great services from Athanasios both during the visit and follow through. Would be nice to have less wait for the payment process with their finance people but it was a busy time (year end). More

by DCmom
Recommend Dealer
Yes
Employees Worked With
Athanasios Tsounis
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Jan 08, 2024 -

Ourisman Lexus of Rockville responded

We appreciate your feedback and are glad to know that Athanasios provided great service during your visit at Ourisman Lexus of Rockville. We'll take note of the wait time, especially during busy periods like year-end. Thanks for choosing us!

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