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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,512 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

December 22, 2023

Justin is FABULOUS, very customer service oriented and knows his stuff! Definitely find him on your next visit. More

by alston.s.rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin!
Dec 22, 2023 -

Ourisman Lexus of Rockville responded

Thanks for stopping by, Alston! It's great to hear that Justin provided top-tier service during your visit to Ourisman Lexus of Rockville and we appreciate your recommendation. Until next time, drive safely!

December 22, 2023

As usual, the service was exceptional and speedy. Vincent was very professional, knowledgeable and awesome! More

by Scoobydoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Dec 23, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that Vincent and the team at Ourisman Lexus of Rockville provided you with exceptional and prompt service. Thanks for sharing your experience!

December 21, 2023

Justin was very professional and maintained communication to keep me abreast of the status of my vehicle as it was being serviced. Awesome service! More

by nkellam32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 21, 2023 -

Ourisman Lexus of Rockville responded

Thanks for the shout-out! We're glad to know Justin kept you well-informed during your vehicle's service at Ourisman Lexus of Rockville. Appreciate your feedback!

December 20, 2023

Service was prompt and the advisor was very knowledgeable and professional. He explained what was needed and the Lexus runs almost as new! It helps to have a great car to start with. Before Lexus I owned se More

by LenC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 20, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know you found our service prompt and professional at Ourisman Lexus of Rockville. It's great that your Lexus is running smoothly again! Thanks for choosing us over the competition - happy driving!

Dec 20, 2023 -

LenC responded

Thank you-great car and great service!!

December 20, 2023

This is the second SUV I bought from this dealership, good people and very friendly More

by Abdul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
User car sales manager, very nice person to work with
Dec 20, 2023 -

Ourisman Lexus of Rockville responded

Abdul, thank you for this 5-star review of Ourisman Lexus of Rockville! We appreciate your repeat business!

December 20, 2023

Nelson was extremely knowledgeable, customer service oriented and answered all of my questions. Will definitely request Nelson again to as my representative to meet my car service needs. More

by Michellefkraus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
Dec 21, 2023 -

Ourisman Lexus of Rockville responded

Michelle, we're delighted to know that Nelson provided you with such a great experience at Ourisman Lexus of Rockville. We'll be sure he gets your positive feedback and look forward to serving your car needs in the future!

December 19, 2023

Ozzie is excellent and gives me total confidence regarding the recommended service requirement for mine and my wife's cars. We've purchased 2 cars from Lexus of Rockville and will very likely retur More

by Mark G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
Dec 19, 2023 -

Ourisman Lexus of Rockville responded

Mark, it's great to know that Ozzie has been able to provide you with the excellent service we strive for at Ourisman Lexus of Rockville. We appreciate your loyalty and look forward to continuing our relationship in the future!

December 18, 2023

Brendan Bart was very professional and taught me a few more new features my Lexus 350 LX 2024 has! We have always bought our cars from Ourisman due to their service and fair pricing. I would highly reco More

by PRINCESS Pamela
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector (sales) Brendan Bart (service)
Dec 18, 2023 -

Ourisman Lexus of Rockville responded

Pamela, we're delighted to know Brendan and Hector provided you with a top-notch experience at Ourisman Lexus of Rockville. We appreciate your continued support over the years! Enjoy those new features on your 2024 Lexus LX 350!

December 18, 2023

Efficient, polite, & responsive. Brendan Bart was kind and a great communicator. He kept me informed along the way. More

by reader1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Bart
Dec 18, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Brendan and our team at Ourisman Lexus of Rockville were able to provide you with efficient and responsive service! Thanks for the positive feedback!

December 15, 2023

Jimmy was great. He was both personal and ery professional and the service was quick. More

by Mr350Fsport
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Dec 15, 2023 -

Ourisman Lexus of Rockville responded

We are thrilled to hear you had a positive experience with Jimmy! Thank you for choosing Ourisman Lexus of Rockville for your service needs. Until next time!

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