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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,512 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

December 15, 2023

Excellent service and know the car for customer. Friendly, fun, good to deal with dealership. More

by Just for lexus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei pei
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Dec 15, 2023 -

Ourisman Lexus of Rockville responded

Thanks for the high praise! Our team at Ourisman Lexus of Rockville always has your best interests in mind and aims for complete customer satisfaction. Drive safely!

December 15, 2023

Called me to set up the appointment. Several reminders. Kept the promised delivery time. Free Loner car ( a bit dirty). More

by zenzan8892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
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Dec 18, 2023 -

Ourisman Lexus of Rockville responded

We appreciate your feedback! We're glad to know that our team at Ourisman Lexus of Rockville was able to keep their promises and provide you with a loaner car. Thanks for choosing us, we'll work on improving the cleanliness next time around!

December 14, 2023

What kind of dealer employed a sales manager, Arnold Garcia, asking customer to buy his underwear during the negotiation of a lexus? More

by wyciwug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arnold Garcia
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Dec 14, 2023 -

Ourisman Lexus of Rockville responded

I'm sorry to read about your experience, as this is certainly not the kind of interaction we want our customers to have. We take these matters seriously and would like an opportunity to address them directly with you. Please reach out at your earliest convenience so that we can discuss this further. Thank you, Jesse Drost - General Manager - 301-762-9009

Dec 15, 2023 -

wyciwug responded

My mother went to your dealer and test out the 2024 NX350 Luxury. One of your rep called and we discussed price over the phone/texts but I didn't do much research into that vehicle. So I went onto one of these websites like edmunds and costco and did research, input my information to get true price as they said. Edmunds then sent my phone to all dealers in the area including Rockville Lexus. That's when Garcia called/texted me. I asked him for a serious non xx price and he gave me his price. As a consumer, I have the right to do search around and taking my time to nego. for the best price. Plus during xmas season, I am extremely busy buying gifts for family, hang xmas lights and decoration that I put Lexus in the back for a little bit, beside I think it is better to buy near Christmas because there might be more discount or new promotion. To be Honest, I only have talked to your men and one of the salesman at Annapolis Lexus (this one went nowhere) During the first few texts when the price was not finalized, he offered a price and asked if I want his underwear too? As a dude, it might irked me a bit but my wife rolled her eyes reading the text but we brushed it aside because maybe ignoring that probably get us better deal. Since we put Lexus in the back burner to deal with our Xmas season, I got a text back from Garcia. I told him my family is also searching for the best price because I cannot do it all myself. I didn't even have a chance to tell him Christmas season is upon us and you gotta understand how busy it is. He has the sale to make, I have my family to care for. He has no right to tell me that I waste his time and demand me not to contact any of you guys there at Rockville Lexus. Who is he? The owner of Ourisman? Graham Group and Mr. Ourisman did not tell me that. If the dude cannot even handle a hassle from a customer, then he shouldn't be in this job. I was never rude to him once. I got receipts!

Dec 18, 2023 -

Ourisman Lexus of Rockville responded

This is concerning feedback to receive. We pride ourselves on our customer care and professionalism, and I am sorry that you have been left with a different impression. However, we are a bit confused and want to ensure that we are on the same page here, so I would like to speak with you directly and gather more information about your interactions with our team. Please feel free to reach out to me at your earliest convenience so we can clear things up and improve your experience. Thank you, Jesse Drost - General Manager - 301-762-9009

December 13, 2023

Just brought my Lexus NX 350H 2023 in for it's second visit to service. Wow best dealership ever. Brendan my service person, kind and knowledgeable. Fantastic.! I will never go to another dealership aga More

by myra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
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Dec 13, 2023 -

Ourisman Lexus of Rockville responded

Myra, it's fantastic to know that Brendan and the rest of our team at Ourisman Lexus of Rockville have provided you with such a positive experience. We're here for all your future service needs! Thanks for choosing us.

December 12, 2023

Professional,pleasant service personnel,especially Jimmy who wer very helpful and accommodating. I am loyal to Orssmaan Lexus More

by ajpeikin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Dec 12, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that you had a pleasant experience with Jimmy and our team at Ourisman Lexus of Rockville. Your loyalty means the world to us, thank you for your positive feedback!

December 12, 2023

My sales rep is the best reason for my return visits to Lexus of Rockville. Mike Jankowitz explains everything to me and answers any questions I have in a very satisfactory way. More

by casbarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jankowitz
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Dec 12, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that Mike has been instrumental in your return visits to Ourisman Lexus of Rockville. It's great that he provides clear explanations and answers all your questions satisfactorily. Thanks for the review!

December 10, 2023

Justin did a terrific job. Have bought/leased numerous cars through Seth. Will be back. More

by kegsem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 11, 2023 -

Ourisman Lexus of Rockville responded

We are glad to hear that Justin and Seth have provided excellent service. Thank you for being a loyal client of Ourisman Lexus of Rockville team. See you next time!

December 10, 2023

Brad was courteous, professional, and provided excellent service. I will be reaching out to him for future appointments. Thank you! More

by philip6685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Dec 11, 2023 -

Ourisman Lexus of Rockville responded

Philip, we're glad to know that Brad provided excellent service during your visit to Ourisman Lexus of Rockville. We look forward to assisting you with any of your future service needs! Safe travels until then!

December 07, 2023

It was a smooth processing and very helpful team. It is very important to show best customer service for anyone walks in the building. The customer is always your voice for best or bad service. list More

by Melesemeteku
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim
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Dec 07, 2023 -

Ourisman Lexus of Rockville responded

We appreciate your thoughtful review! Our team at Ourisman Lexus of Rockville strives to provide the best customer service possible, and we're glad you had a smooth experience with us. Thanks for recognizing our efforts - it means a lot!

December 06, 2023

Our salesperson, Joao, did a great job in all aspects of the sales s, including certain follow-up matters More

by stevenboehm
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joao Galvez
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Dec 06, 2023 -

Ourisman Lexus of Rockville responded

Steven, we're glad to know Joao provided you with a great experience at Ourisman Lexus of Rockville. We appreciate your feedback and hope you are loving your new ride!

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