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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,538 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,537 reviews

December 26, 2023

Yuki was extremely pleasant to work with. She was thorough in her explanations and answered everyone of my questions. The Sales and Financial teams at Ourisman Lexus of Rockville were friendl More

by lily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Federal Government
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Dec 26, 2023 -

Ourisman Lexus of Rockville responded

Lily, it's great to know that Yuki and the team at Ourisman Lexus of Rockville were able to provide you with a positive experience and answer all of your questions. We're grateful for your recommendation! Enjoy your new ride!

December 24, 2023

Start taking credit cards again Or Not returning for service!!! Nelson was very nice and helpful More

by Rootdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelson
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Dec 26, 2023 -

Ourisman Lexus of Rockville responded

I'm sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Jesse Drost - General Manager - 301-762-9009

December 23, 2023

Appreciate Jin and the Ourisman Lexus Rockville team. They were accommodating to my direct style of negotiation, and were flexible with my cash payment. Overall staff were very knowledgeable, and the fac More

by Jason.K.L.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jin S Bae (salesperson), Ryan Ando (sales manager), Rosanne Baggett (finance manager)
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Dec 24, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Jin and the team at Ourisman Lexus of Rockville were able to accommodate your needs, Jason! We especially appreciate your feedback regarding our knowledgeable staff and well-kept facilities. We thank you for trusting us with your business and hope to see you again in the future. Enjoy the new ride!

December 23, 2023

Excellent service from Brad and his amazing team. I highly recommend this Lexus dealer. Brad made our trip smooth sailing to Florida for Christmas. More

by Mlarry23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Dec 24, 2023 -

Ourisman Lexus of Rockville responded

It's great to know that Brad and the team at Ourisman Lexus of Rockville provided you with excellent service in preparation for your trip to Florida. We appreciate your recommendation and wish you safe travels! Happy holidays!

December 23, 2023

I got prompt service for both of my cars. They picked up the cars and then dropped them off, either the same day or the next day. I got a loaner car to cover my needs, and that was very helpf More

by Hankster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Dec 26, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that our pick-up and drop-off service, along with the loaner car, made your experience at Ourisman Lexus of Rockville convenient. Thanks for sharing this positive feedback!

December 22, 2023

Justin is FABULOUS, very customer service oriented and knows his stuff! Definitely find him on your next visit. More

by alston.s.rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin!
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Dec 22, 2023 -

Ourisman Lexus of Rockville responded

Thanks for stopping by, Alston! It's great to hear that Justin provided top-tier service during your visit to Ourisman Lexus of Rockville and we appreciate your recommendation. Until next time, drive safely!

December 22, 2023

As usual, the service was exceptional and speedy. Vincent was very professional, knowledgeable and awesome! More

by Scoobydoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Dec 23, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that Vincent and the team at Ourisman Lexus of Rockville provided you with exceptional and prompt service. Thanks for sharing your experience!

December 21, 2023

Justin was very professional and maintained communication to keep me abreast of the status of my vehicle as it was being serviced. Awesome service! More

by nkellam32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 21, 2023 -

Ourisman Lexus of Rockville responded

Thanks for the shout-out! We're glad to know Justin kept you well-informed during your vehicle's service at Ourisman Lexus of Rockville. Appreciate your feedback!

December 20, 2023

Service was prompt and the advisor was very knowledgeable and professional. He explained what was needed and the Lexus runs almost as new! It helps to have a great car to start with. Before Lexus I owned se More

by LenC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Dec 20, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know you found our service prompt and professional at Ourisman Lexus of Rockville. It's great that your Lexus is running smoothly again! Thanks for choosing us over the competition - happy driving!

Dec 20, 2023 -

LenC responded

Thank you-great car and great service!!

December 20, 2023

This is the second SUV I bought from this dealership, good people and very friendly More

by Abdul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
User car sales manager, very nice person to work with
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Dec 20, 2023 -

Ourisman Lexus of Rockville responded

Abdul, thank you for this 5-star review of Ourisman Lexus of Rockville! We appreciate your repeat business!

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