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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,512 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

December 06, 2023

Easy to work with them. Pei is kind of knowledgeable person who has good attitude. More

by Megan
Recommend Dealer
Yes
Employees Worked With
Pei Per Tsai
Dec 06, 2023 -

Ourisman Lexus of Rockville responded

Thanks for your positive review, Megan! We're happy to know Pei provided an excellent buying experience for you at Ourisman Lexus of Rockville. Enjoy your new ride!

December 04, 2023

Justin was polite on time and did the service we discussed he gave me reports More

by carolynkaplan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 04, 2023 -

Ourisman Lexus of Rockville responded

Carolyn, thank you for taking the time to review Ourisman Lexus of Rockville! We'll make sure your kind words reach Justin. Have a stellar day!

December 03, 2023

Did not have to wait for intake, was called before extra work was done, delivered the finished product within my time frame. Courteous and professional More

by Gerlinda Somerville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 04, 2023 -

Ourisman Lexus of Rockville responded

Gerlinda, it's great to know that you had a positive experience with our team at Ourisman Lexus of Rockville. We always aim for efficiency and professionalism - thanks for your feedback!

December 01, 2023

This was my third visit to Ourisman for routine service on my 2023 RX 450h.As with the prior visits, I couldn’t ask for more. The valet picked up my SUV at the appointed time and returned it when the servi More

by Jim66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Dec 01, 2023 -

Ourisman Lexus of Rockville responded

Jim, it's great to know that your visits to Ourisman Lexus of Rockville have been consistently positive. We're glad the valet service and appointment process are working well for you! Thanks for recommending us as a go-to dealership!

December 01, 2023

I have buying cars from Lexus of Rockville for several years. I keep returning to that dealership because of the way I am treated by the associates. I always ask for Jim Baker, my service advisor. Not onl More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Baker
Dec 04, 2023 -

Ourisman Lexus of Rockville responded

Linda, it's wonderful to know that Jim, Bernie, and Jesse have consistently provided you with top-notch service at Ourisman Lexus of Rockville. Thanks for your loyalty over the years, it's a testament to the hard work and dedication that our team has.

November 30, 2023

I recently bought my 2024 Lexus NX 350 F Sport at Ourisman Lexus of Rockville. My sales rep, Joao, was highly professional, and helpful. So far, I'm very happy with my purchase. We'll see how Ourisma More

by Leon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joao
Nov 30, 2023 -

Ourisman Lexus of Rockville responded

Leon, we're glad to know you had a positive experience with Joao at Ourisman Lexus of Rockville. We hope your new 2024 Lexus NX 350 F Sport is treating you well! We are looking forward to assisting with any future service needs.

November 30, 2023

Excellent experience for the second time in three years! Both Jin Bae and Arnold Garcia did an excellent job! Not to forget James Wang! More

by glensidel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jin Bae; Arnold Garcia, James Wang
Nov 30, 2023 -

Ourisman Lexus of Rockville responded

It's fantastic to know that Jin, Arnold, and James have consistently provided you with an excellent car-buying experience at Ourisman Lexus of Rockville! We appreciate your trust in our business and hope you enjoy the new ride!

November 28, 2023

OURISMAN LEXUS OF ROCKVILLE ROCKS! If you want a peace of mind and a place where you are valued, I highly recommend them. Please ask for their Sales Guru, Mr. Franklyn. 👍🏾👍🏾 More

by PRINCESS I.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FRANKLYN ANNUMS
Nov 29, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know you had a great experience at Ourisman Lexus of Rockville! Thanks for recommending us and for your kind shoutout to Franklyn. We appreciate your support!

November 27, 2023

Justin, service advisor was hands down the best with customer service, knowledge and great communication. Called with the estimate, kept me abreast of the status of my vehicle and made getting a loaner More

by linda_albrecht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 27, 2023 -

Ourisman Lexus of Rockville responded

Linda, we're delighted to know that Justin provided you with top-notch service at Ourisman Lexus of Rockville. We appreciate your feedback and look forward to assisting you again in the future!

November 25, 2023

I brought my auto in for a problem with the engine light appearing. The mechanic checked everything and gave me a list of items that needed attention. I was leaving on a trip and made an appointment to brin More

by shirleypwilliams2002
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Gutteras
Nov 27, 2023 -

Ourisman Lexus of Rockville responded

We appreciate your trust in our team at Ourisman Lexus of Rockville to handle the engine light issue. Safe travels on your trip, and we look forward to taking care of those service items upon your return!

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