Ourisman Lexus of Rockville

Product is very good sales person Chris is very nice very helpful very good service very helpful very good service More

Jimmy Baker is always professional, easy and great to work with! Worked with him many years work with! Worked with him many years More

Very good service and comfortable waiting area. 2 negatives. First upon entering service area one individual was used to check in vehicles while 2-3 others stood around drinking coffeee and not h 2 negatives. First upon entering service area one individual was used to check in vehicles while 2-3 others stood around drinking coffeee and not helping the check in process. Second issue, only after the work was done was I advised of a new policy of charging 3% on credit card charges. Had prior notice of this been sent I would have brought my checkbook. I did complain and Nelson waived that fee. More

My service department consultant Justin was great. I was able to wait for my car to be serviced, and worked on my laptop in the waiting area, which had lots of seating. There’s also a business room, b I was able to wait for my car to be serviced, and worked on my laptop in the waiting area, which had lots of seating. There’s also a business room, but it is small and only accommodates 2-3 people. When it was time to pay for the service, I was informed that there is now a 3% fee for paying by credit card. I think it is ridiculous that a car dealership, which charges premium prices for service/maintenance work, would add on a 3% fee for credit card payments on top of its hefty prices. I will be looking for other businesses to provide maintenance/repair services for my car because the credit card fee is a “no” for me. More

Chris was our salesman. Chris did an excellent job showing the car and following threw with the sale of the car. Chris did an excellent job showing the car and following threw with the sale of the car. More

Service advisors (Brad & Ozzie) listened to my concerns, and we discussed in detail what could or should be done. They were very clear in their description of services to be performed. The work was compl and we discussed in detail what could or should be done. They were very clear in their description of services to be performed. The work was completed in a timely fashion and completely to my satisfaction. Ozzie has been a phenomenal help to me every time I have used the service department. More

Omar Perez is very polite and professional! Dealership facility is clean and nice, will come back for future service. Dealership facility is clean and nice, will come back for future service. More

Justin communicated effectively and patiently explained what services that was needed to be effected. He did a great job! what services that was needed to be effected. He did a great job! More

Omar was fabulous in all respects. His .communication skills were terrific - and everything went according to schedule. My car was picked up at our home and returned exactly on time. His .communication skills were terrific - and everything went according to schedule. My car was picked up at our home and returned exactly on time. . The service could not have gone better. More

I have found the dealership to be very friendly and courteous so far. They treat customers with respect. courteous so far. They treat customers with respect. More