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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,538 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,538 reviews

December 12, 2023

Professional,pleasant service personnel,especially Jimmy who wer very helpful and accommodating. I am loyal to Orssmaan Lexus More

by ajpeikin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Dec 12, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that you had a pleasant experience with Jimmy and our team at Ourisman Lexus of Rockville. Your loyalty means the world to us, thank you for your positive feedback!

December 12, 2023

My sales rep is the best reason for my return visits to Lexus of Rockville. Mike Jankowitz explains everything to me and answers any questions I have in a very satisfactory way. More

by casbarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jankowitz
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Dec 12, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that Mike has been instrumental in your return visits to Ourisman Lexus of Rockville. It's great that he provides clear explanations and answers all your questions satisfactorily. Thanks for the review!

December 10, 2023

Justin did a terrific job. Have bought/leased numerous cars through Seth. Will be back. More

by kegsem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 11, 2023 -

Ourisman Lexus of Rockville responded

We are glad to hear that Justin and Seth have provided excellent service. Thank you for being a loyal client of Ourisman Lexus of Rockville team. See you next time!

December 10, 2023

Brad was courteous, professional, and provided excellent service. I will be reaching out to him for future appointments. Thank you! More

by philip6685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Dec 11, 2023 -

Ourisman Lexus of Rockville responded

Philip, we're glad to know that Brad provided excellent service during your visit to Ourisman Lexus of Rockville. We look forward to assisting you with any of your future service needs! Safe travels until then!

December 07, 2023

It was a smooth processing and very helpful team. It is very important to show best customer service for anyone walks in the building. The customer is always your voice for best or bad service. list More

by Melesemeteku
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim
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Dec 07, 2023 -

Ourisman Lexus of Rockville responded

We appreciate your thoughtful review! Our team at Ourisman Lexus of Rockville strives to provide the best customer service possible, and we're glad you had a smooth experience with us. Thanks for recognizing our efforts - it means a lot!

December 06, 2023

Easy to work with them. Pei is kind of knowledgeable person who has good attitude. More

by Megan
Recommend Dealer
Yes
Employees Worked With
Pei Per Tsai
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Dec 06, 2023 -

Ourisman Lexus of Rockville responded

Thanks for your positive review, Megan! We're happy to know Pei provided an excellent buying experience for you at Ourisman Lexus of Rockville. Enjoy your new ride!

December 06, 2023

Our salesperson, Joao, did a great job in all aspects of the sales s, including certain follow-up matters More

by stevenboehm
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joao Galvez
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Dec 06, 2023 -

Ourisman Lexus of Rockville responded

Steven, we're glad to know Joao provided you with a great experience at Ourisman Lexus of Rockville. We appreciate your feedback and hope you are loving your new ride!

December 04, 2023

Justin was polite on time and did the service we discussed he gave me reports More

by carolynkaplan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 04, 2023 -

Ourisman Lexus of Rockville responded

Carolyn, thank you for taking the time to review Ourisman Lexus of Rockville! We'll make sure your kind words reach Justin. Have a stellar day!

December 03, 2023

Did not have to wait for intake, was called before extra work was done, delivered the finished product within my time frame. Courteous and professional More

by Gerlinda Somerville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 04, 2023 -

Ourisman Lexus of Rockville responded

Gerlinda, it's great to know that you had a positive experience with our team at Ourisman Lexus of Rockville. We always aim for efficiency and professionalism - thanks for your feedback!

December 01, 2023

This was my third visit to Ourisman for routine service on my 2023 RX 450h.As with the prior visits, I couldn’t ask for more. The valet picked up my SUV at the appointed time and returned it when the servi More

by Jim66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Dec 01, 2023 -

Ourisman Lexus of Rockville responded

Jim, it's great to know that your visits to Ourisman Lexus of Rockville have been consistently positive. We're glad the valet service and appointment process are working well for you! Thanks for recommending us as a go-to dealership!

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