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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,533 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,533 reviews

November 02, 2023

Brad was Great! I felt taken care of and well informed about what was happening with my car. I have to add this experience into my top five with this service departm More

by jr2baseball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Auslander
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Nov 02, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Brad and our team at Ourisman Lexus of Rockville provided you with a top-notch service experience! We appreciate your feedback, and we'll be here if you need anything in the future. Thanks for choosing us!

November 01, 2023

Lack of communication from the service department; probably one of the worst experiences I had with a service department at a car dealership More

by Kschifferli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andres
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Nov 01, 2023 -

Ourisman Lexus of Rockville responded

I'm sorry to read about your experience with our service department. We strive for excellent communication and it's clear we fell short in this instance. Your feedback is important to us and we'd like the opportunity to discuss this further if you're willing. Please reach out at your earliest convenience so we can make this right. Thank you, Jesse Drost - General Manager - 301-762-9009

May 01, 2024 -

Kschifferli responded

yea...no thanks

November 01, 2023

Hector is great to work with. He went out of his way to help with an issue (about license plates) and we appreciate it. More

by Driver
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hector in new car sales
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Nov 02, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know Hector was able to assist you with your issue at Ourisman Lexus of Rockville. Your appreciation means a lot! Safe travels ahead!

October 29, 2023

Moquit is great to work with. He is prompt and follows through with your questions/requests. Would highly recommend working with him. More

by Ben
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Moquit
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Oct 30, 2023 -

Ourisman Lexus of Rockville responded

Ben, it's fantastic to know that Moquit was able to provide you with such a positive experience at Ourisman Lexus of Rockville. We appreciate your recommendation!

October 27, 2023

The service representative was very attentive and provided great service. He was very thorough in keeping me informed of the status of my vehicle. I received calls, text messages, and emails. More

by rclipp93
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
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Oct 30, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that you had a great experience with our service representative at Ourisman Lexus of Rockville. Keeping customers informed is one of our top priorities, and we appreciate your feedback - Thank you!

October 26, 2023

Service rep was very straightforward and respectful. I plan to continue bringing my car here for service. Plenty of clear advance notice about the 3% add-on for credit card payment, so I paid by check More

by stuartdrick@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Gutierrez
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Oct 26, 2023 -

Ourisman Lexus of Rockville responded

We appreciate your feedback and are glad to know you had a positive experience with our service team at Ourisman Lexus of Rockville! It's wonderful to see that we could give you advance notice regarding the 3% credit card surcharge, as well. We look forward to seeing you for future services!

October 24, 2023

Omah was very good at what he does Treated his customers with great respect He knows his job very well More

by andrewrubby Rubb C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omahzzl
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Oct 24, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Omah was able to provide you with the excellent experience we strive for at Ourisman Lexus of Rockville. We appreciate your feedback and look forward to serving you again in the future!

October 22, 2023

Jimmy was the best! He was patient, knowledgeable, and so personable! I go to him every time I bring in my car. More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
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Oct 23, 2023 -

Ourisman Lexus of Rockville responded

We're so glad to know that Jimmy provided you with such great service at Ourisman Lexus of Rockville! We appreciate your loyalty and look forward to seeing you next time. Safe travels until then!

October 20, 2023

Only complaint was charging 3% to pay with a credit card. Very off-putting. Brad was great. More

by sldlburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Oct 23, 2023 -

Ourisman Lexus of Rockville responded

Thank you for leaving Ourisman Lexus of Rockville a four-star review. We always aim to be transparent with our policies, so thank you for sharing this feedback. Your kind words will be shared with Brad, and we hope to assist you next time.

October 19, 2023

Jimmy was great to work with. It was my first time working with him as my service coordinator. Professional, knowledgeable and experienced. Great person who made my experience More

by nkparker8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Oct 19, 2023 -

Ourisman Lexus of Rockville responded

We're so glad to know that Jimmy made your service experience at Ourisman Lexus of Rockville easy and enjoyable! Thanks for the kind words about his professionalism and knowledge. We look forward to serving you again in the future!

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