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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,534 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,534 reviews

October 03, 2023

Sasan Nevai is excellent! !! I had a fine experience at this dealership. Yaw Pepra always treated us with respect. I felt immediately like a valued customer. Great to do bus More

by JC2THE1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SASAN NEVAI, YAW PEPRA, LILLY PEREIRA
Oct 03, 2023 -

Ourisman Lexus of Rockville responded

We're so glad to know you had a great experience with Sasan and Yaw at Ourisman Lexus of Rockville! We strive to make every customer feel valued. Thanks for choosing us. We appreciate your business!

October 02, 2023

Mike Coomer was very helpful with the purchase of the RX350L. We are from out of state and Mike helped us with the process. More

by Bercrist
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Coomer
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

Bercrist, we're glad to know Mike was able to assist you with your purchase at Ourisman Lexus of Rockville. Thanks for choosing us and enjoy your new Lexus RX 350L!

September 30, 2023

The sales manager treated me very well, but the person in charge of finance seemed to be lying to me. I value integrity, but the person working in finance was a dishonest person who consistently lied. More

by OJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brionna
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

We appreciate your feedback and are glad to know that our sales manager treated you well. However, we're sorry to learn about your experience with our finance department. We take claims like this seriously, and would like to address your concerns with you directly. If you're willing to speak with me, please reach out at your convenience. Thank you, Jesse Drost - General Manager - 301-762-9009

September 30, 2023

Professional, knowledgeable, and courteous are just a few words to describe the Ourisman Lexus sales team!!! More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei Pei and Sasan
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

We are blushing! Thank you for supporting the Ourisman Lexus of Rockville team with such a wonderful review!

September 30, 2023

Very helpful in finding the car I looked for. Although the payment process took time overall it was smooth. More

by yusnak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

Yusnak, we're glad to know you found the car you were looking for at Ourisman Lexus of Rockville. We appreciate your patience during the payment process and are happy it went smoothly overall!

September 29, 2023

I'm highly satisfied with the service I experienced at Orisman Lexus of Rockville. Justin was extremely helpful and did an outstanding job. Everything was timely and efficient. More

by shhariq13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know you had a satisfying experience at Ourisman Lexus of Rockville! It's great that Justin was able to assist and make everything efficient for you. Thanks for the review!

September 29, 2023

I am very pleased with the service I received at Ourisman Lexus of Rockville. I will continue having my Lexus serviced at the Rockville location in the future. I've listed the excellent service managers th More

by lstineward1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Pinto, Justin Furstenberg, Vince Garcia, Brendan Bart, Pierr Hermandez
Oct 02, 2023 -

Ourisman Lexus of Rockville responded

Thanks for the positive feedback, lstineward1! We're delighted to know you've had great experiences with our service team at Ourisman Lexus of Rockville. Looking forward to seeing you next time your Lexus needs servicing!

September 28, 2023

Aaron,the technician was smart ,helpful and was able to address my condemns I was happy with the experience .t More

by ncullen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Sep 28, 2023 -

Ourisman Lexus of Rockville responded

We're glad to know that Aaron was able to assist you effectively and make your experience at Ourisman Lexus of Rockville a positive one. Thanks for sharing!

September 27, 2023

They are nice people ,they make sure clients are satisfied ,I really appreciate the quality time they are giving to clients More

by stelfyivan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
brionna.dupree
Sep 27, 2023 -

Ourisman Lexus of Rockville responded

We're so glad to know you had a positive experience with us at Ourisman Lexus of Rockville. Ensuring our customers are satisfied is always our top priority! Thank you for your kind words and support.

September 27, 2023

Ourisman Lexus of Rockville treated my wife and I with honesty and respect. They worked with us to make sure that we were able to make an educated choice of which model of vehicle would be best for us and More

by rloy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Mendez, Amal Adnan
Sep 27, 2023 -

rloy responded

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Sep 27, 2023 -

rloy responded

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Sep 27, 2023 -

Ourisman Lexus of Rockville responded

We're delighted to know that you and your wife had a positive experience with Christopher, Amal, and the rest of our team at Ourisman Lexus of Rockville. It's especially great to hear that their expertise and excellent customer service helped you find the perfect new vehicle at just the right price. We thank you for recommending our business and hope you enjoy the new ride!

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