Ourisman Lexus of Rockville

Kofi is a very kind individual and a very good salesman. My visit was very good. My visit was very good. More

DONT BUY A CAR from them before having professionally inspected with PPI. disappointed with the purchase of a car from Ourisman Lexus. I did a facetime with the salesperson and asked him to show me all t inspected with PPI. disappointed with the purchase of a car from Ourisman Lexus. I did a facetime with the salesperson and asked him to show me all the issues with this car as i did not plan on coming to see it and since they were a certified lexus dealer. I asked if the carfax was clean and there was any paintwork on it. he assured me that there was no touchup or paintwork as they inspected it when they got the car and the only touch up was going to be a small area at the bottom. when i sent it to get detailed, tint and paint protection, they pointed out to me that there were many places the front bumper has been repainted very badly and peeling. when i contacted the rep and told him about this issue and that it is costing me about 750 which was very reasonable for them to compensate me, they did not even respond. I have bought nearly all my cars online (Over 20) and have never had this happen, especially from a Lexus dealer and i have owned lexus cars for over 15 years! More

I'm writing to your Dealership, Because my wife Melissa and I just purchased a 2015 RX350 from you. I wanted to give you a heads up about our experience. We live outside of Philadelphia, so we had nearly a and I just purchased a 2015 RX350 from you. I wanted to give you a heads up about our experience. We live outside of Philadelphia, so we had nearly a 3 hour drive. The salesman who I was speaking to was Michael Coomer. Michael has not been working at your dealership for too long. But, I will tell you what. He is something special. He bent over backwards to make sure we were comfortable and handled every little procedure that was put in front of us. This was a Cash deal No trade. but it was an out of state deal. Michael did not know my background or what I did for a living, and the transaction couldn't have gone any smoother. I spent 24 years with Toyota and 5 years with Lexus, and then I Wholesaled for 12 years replenishing the Certified Inventories. Back-end, Auction to Dealer . The public didn't see me. What i'm getting at, Michael Coomer is something special and has a bright future with you guys. My wife Melissa absolutely loves the vehicle. Thanks again, you guys are the best. PS: I hope you share this post and my comments with Michael. Captain Michael Marino More

Kofi is incredibly helpful. Answers all of my questions and is so patient and kind. Answers all of my questions and is so patient and kind. More

Everyone was very efficient and knowledgeable. Komi was great to work with. I did have to wait a fairly long time to pay for it. Komi was great to work with. I did have to wait a fairly long time to pay for it. More

Professional service from Brendan, as well as other service techs, for scheduled maintenance and the occasional visit between scheduled maintenance. service techs, for scheduled maintenance and the occasional visit between scheduled maintenance. More

Great and efficient services. Excellent and friendly working environment. Best dealership service experiences. Will come back and get the services done in the future. Excellent and friendly working environment. Best dealership service experiences. Will come back and get the services done in the future. More

Pei Pei was just outstanding, and so was the Manager, Willie. I went to them based on their very good ratings, and I can confirm they deserve it. Very happy, and thank you! Willie. I went to them based on their very good ratings, and I can confirm they deserve it. Very happy, and thank you! More

Brad was excellent, I don’t like the 15 word minimum at all Ridiculous requirement all Ridiculous requirement More

Courteous and knowledgeable service staff — especially Ozzie Jones, who is always willing to share his deep expertise and is always client-focused Ozzie Jones, who is always willing to share his deep expertise and is always client-focused More