Ourisman Lexus of Rockville

Excellent from start to finish. Communication was superior. The car advertised was accurate and well done. Communication was superior. The car advertised was accurate and well done. More

Ourisman Lexus Rockville has outstanding personnel: Mgr. Omar Perez & his driver: Brandon. They both did a tremendous job for me. Omar Perez & his driver: Brandon. They both did a tremendous job for me. More

Excellent customer service even in terrible weather. They gave me an excellent experience I thank them. They gave me an excellent experience I thank them. More

I have been very pleased with the service at Ourisman Lexus. The valet service is fantastic when they bring a loaner car and take mine in for service. I received a call to let me know what was done and a Lexus. The valet service is fantastic when they bring a loaner car and take mine in for service. I received a call to let me know what was done and ask if there are any questions. More

I highly recommend Moquit Malik our salesman . He was polite professional and bent over backwards to make sure everything went well . I highly recommend him and the dealership for ALL your automot He was polite professional and bent over backwards to make sure everything went well . I highly recommend him and the dealership for ALL your automotive needs. Moquit is an valuable asset to your dealership and team Lexus. More

Kofi. That is who we would like to leave this review for. Kofi is outstanding. My family has purchased cars from this dealership over the years, and it is That is who we would like to leave this review for. Kofi is outstanding. My family has purchased cars from this dealership over the years, and it is Kofi who makes the difference. He is genuine, honest, and transparent. The deal was done effortlessly. He also does not judge a book by its cover, and as a result has done better business than most that work there. You never know who you are speaking with, and he understands and respects that principle. His counterparts might want to do that..... More

We visited Ourisman Lexus of Rockville to test drive the ES300H and the RX Hybrid as well. Ended up purchasing the ES300. Tim Wood went the extra mile to make sure we had the vehicle we wanted. After the ES300H and the RX Hybrid as well. Ended up purchasing the ES300. Tim Wood went the extra mile to make sure we had the vehicle we wanted. After the sale he delivered the vehicle to our home in WV and spent all the time we needed to fully acclimate ourselves to the features of the vehicle. He made the experience much more pleasant than anticipated. The only reason for 4 stars instead of 5 was the fact that the sales price listed online was $1300 less than the actual sales price. Turns out that the dealership adds Smart Shield to vehicles, even though it is listed as an option. I strongly suggest that the dealership should in fact treat it as such, and allow the buyer to exercise the option or refuse it depending on their wishes. More

Was told I needed two major repairs which turned out to be false..mechanic who did oil change told us this but we went elsewhere and found the work was not even close to being needed.. be false..mechanic who did oil change told us this but we went elsewhere and found the work was not even close to being needed.. More

Ourisman is the Lexus dealer to go to. Doug Quander is without a doubt the salesman you should engage. He made my experience the most enjoyable possible. I can't say enough good things ab Doug Quander is without a doubt the salesman you should engage. He made my experience the most enjoyable possible. I can't say enough good things about Doug and Ourisman. More

Visited this dealership for the first time. I'm well versed in cars, can turn a wrench myself, and usually use trusted independent mechanics for things I need help with. I decided to give thi I'm well versed in cars, can turn a wrench myself, and usually use trusted independent mechanics for things I need help with. I decided to give this dealer a shot because I needed the work done quickly and the price quoted online ($190) seemed fair. The service advisor was friendly overall, but I was disappointed by the typical attempt to overcharge (nearly 2X) for a fairly simple service "because the computer said so". They did make good on the original quote, but only after I called them out and asked to speak to the service manager. Sadly, I assume this tactic works on most unsuspecting customers and is the way things simply are with dealership compensation models. At the end of the service, I was offered new control arms for more than $3K - wow. I was expecting much more from the "legendary" Lexus service experience I had heard about. Perhaps they are busy enough without my business. Thank you. More