Ourisman Lexus of Rockville

My sales consultant, Bill (William) was fine, and so was the finance person Amal. Neither were great or terrible, just fine which was much much better than the rest of the interactions. The rest of the expe the finance person Amal. Neither were great or terrible, just fine which was much much better than the rest of the interactions. The rest of the experience was a complete joke. I did everything - I knew the car I wanted, I set the appointment, I drove out there, I completed the initial paperwork online before arriving, I didn't ask about any other cars, I didn't ask any nonsense questions about the vehicle, there was LITERALLY nothing to do except give me the keys and let me sign the papers. I got a text link for filling out paperwork. I filled it out, called the dealership to confirm they got it. This moron answers the phone with music blaring and a cell phone ringing obnoxiously during our call, and tells me "Oh we don't use that form, I have to send you another one." What kind of incompetent group of people would send me paperwork and then tell me they don't use it? I WAS AT THE DEALERSHIP FOR 3 HOURS. I got calls and texts from at least 3 random people, never met any of them. Willie the manager is a clown, he left me at least 2 voicemails that could not have been less helpful or less informative. Whatever random person texted me after my initial inquiry never even bothered to tell me he wouldn't be there for the appointment I set with him. Some other donkey called me and asked when I was coming, I was like "I'll be there when I set the appointment, that's a dumb question." When I arrive some idiot behind a desk asked how he could help me, I told him I had an appointment with Tony, and he promptly shouted some random name across the dealership. That guy didn't respond so he shouted another one. Everyone at the dealership acted to busy to just pull the car around and hand me the keys. I made an appointment and the car was even pulled up to the front. There is no way I could have needed less from the dealership, they did not need to do anything except give me the car I came to buy and take my money. No way it should have been more than an hour. I would never ever buy there again, I would tell other people stay far away. Complete garbage, all the way around. Absolutely terrible. More

Vince was really helpfull to us. We V are going to stay with his help to us in future We V are going to stay with his help to us in future More

Great staff overall. Jin bae was awesome.they really work.woth amd get you what you want Jin bae was awesome.they really work.woth amd get you what you want More

It is easy to schedule an appointment for the service. someone will take care of you as soon as you arrive the dealership. The average wait time is not too long. someone will take care of you as soon as you arrive the dealership. The average wait time is not too long. More

We had a very good experience dealing with Bill Lum. He was professional, knowledgeable, attentive and patient. Bill and the team made our buying experience easy and smooth. He was professional, knowledgeable, attentive and patient. Bill and the team made our buying experience easy and smooth. More

Best experience! And good staff! Finance lady the best! Joay helped me a lot to pick my truck And good staff! Finance lady the best! Joay helped me a lot to pick my truck More

Brionna really made my purchasing experience:non stressful,went the extra mile, called & texted until my beautiful car was in my driveway @ 10pm last night.. stressful,went the extra mile, called & texted until my beautiful car was in my driveway @ 10pm last night.. More

Terrific dealership with great customer service. Purchased my Lexus there and have had wonderful service there ever since. This recent appointment we had an excellent, friendly and informative re Purchased my Lexus there and have had wonderful service there ever since. This recent appointment we had an excellent, friendly and informative rep (Nelson) who greeted us as soon as we arrived for our service appointment, clearly answered our questions and kept us informed as the appointment progressed. Very comfortable waiting area with snacks and beverages; very efficient servicing appointment. Reasonably priced service. All in all, an A+ experience, as always. More

Very clean and very fast service, in an out as promised and great personal touch you dont find everywhere and great personal touch you dont find everywhere More

Excellent service provided and will continue to get my vehicles serviced with you all in the future. vehicles serviced with you all in the future. More