Ourisman Lexus of Rockville

It was great to work with Kewei Wu. He provided periodic updates during the vehicle buying process from ordering to delivery. He is professional and courteous. Recommend him highly. He provided periodic updates during the vehicle buying process from ordering to delivery. He is professional and courteous. Recommend him highly. More

Excellent as always. Great service and management. Always satisfied with service at this dealership. I have been a regular customer for many years. Service was fast an Great service and management. Always satisfied with service at this dealership. I have been a regular customer for many years. Service was fast and thorough. Andres was very thorough and courteous. More

Great experience . Love the car. Josh was informative and nice to work with. Would return to this dealership for another car in the future Love the car. Josh was informative and nice to work with. Would return to this dealership for another car in the future More

Great quick service, courteous staff. Nice waiting area too! Can't think anymore, may be next time! Nice waiting area too! Can't think anymore, may be next time! More

Service was good and the advisor was very detailed in explaining the recommended services. Advisor was very courteous and professional. explaining the recommended services. Advisor was very courteous and professional. More

Justin is amazing in the service department, makes everything simple and quick. I would recommend him to everyone! everything simple and quick. I would recommend him to everyone! More

I always receive exceptional, courteous and professional service from the service department. Jimmy Baker has been my service coordinator for 5 years and I always receive prompt and excellent service. Also service from the service department. Jimmy Baker has been my service coordinator for 5 years and I always receive prompt and excellent service. Also, the mechanics have performed quality and excellent service to my RX350. Thank you. More

Courteous, speedy, and friendly. I went in for a replacement of a defective art. As promised, it became available in two days. Good job. I went in for a replacement of a defective art. As promised, it became available in two days. Good job. More

Tim Wood was knowledgeable and personable and made sure I was pleased with the car I leased. While the gentleman who had me sign the lease documents was also knowledgeable, I wasn’t happy with being asked if was pleased with the car I leased. While the gentleman who had me sign the lease documents was also knowledgeable, I wasn’t happy with being asked if I was interested in purchasing a maintenance plan at that time. I wasn’t prepared for that and would have liked additional time to consider it. I felt blindsided but it was not his fault as he was just following the dealer’s procedure. More

We bought the 2023 Lexus NX 350 from Tony at Ourisman Lexus of Rockville. The decision made late at night and he helped to make it happen. Also he helped us for set up Bluetooth connection between our ce Lexus of Rockville. The decision made late at night and he helped to make it happen. Also he helped us for set up Bluetooth connection between our cell phone and the car's system. All other works was done within an hour. Thank you More