Ourisman Lexus of Rockville

Battery was replaced under warranty. I was updated and treated politely throughout the repair process. I was updated and treated politely throughout the repair process. More

Dela responded quickly to my inquiry and worked with my schedule to test drive the car. He and everyone else I dealt with, including Josh and Sasan, were courteous, friendly, and knowledgeable during my p schedule to test drive the car. He and everyone else I dealt with, including Josh and Sasan, were courteous, friendly, and knowledgeable during my process. My overall experience was pleasant and I recommend buying from this dealership. More

Joao was so attentive and caring. He answered all my questions with care. He’s a great salesman. He answered all my questions with care. He’s a great salesman. More

I purchased at Ourisman because the sales rep was great! He worked to get the car I wanted. Kept me informed all along the way. Price negotiation was tough in today’s market, but I felt that he did the best He worked to get the car I wanted. Kept me informed all along the way. Price negotiation was tough in today’s market, but I felt that he did the best he could. I would recommend Ourisman over other Lexus dealers in the area because of their customer service. After I picked up the car I had technology questions, he arranged for me to work with their expert who sat with me on a busy day, and took as much time as I needed. Hopefully this is a good sign for down the road customer service. Very happy! More

Best price. Made everything quick and simple. Great experience overall. Love the car, love the painless experience. Plenty of follow up support, although the ini Made everything quick and simple. Great experience overall. Love the car, love the painless experience. Plenty of follow up support, although the initial explanation was so good, I haven't needed any additional help. More

Excellent customer service, easy appointments & entry, complimentary snacks & drinks, accessible updates, quick turnaround, easy departures complimentary snacks & drinks, accessible updates, quick turnaround, easy departures More

Excellent experience with these folks, very professional and knowledgeable too, both Brionna and Pierre made it a very smooth buying experience. One thing I really appreciated was the extensive and in depth and knowledgeable too, both Brionna and Pierre made it a very smooth buying experience. One thing I really appreciated was the extensive and in depth presentation of what seemed like all imaginable information on the car's features, performance, history, inspections and warranties. Great photos too, considering the limitations presented by their extensive remodeling project. Another was their low pressure sales approach; a definite plus and complete departure from past car buying experiences I've had elsewhere; just imagine - no pressure AND no lying! Way to go guys. More

Great Experience! Christopher Mendez is great and very knowledgeable. We will definitely recommend friends and family. Thank you Christopher Mendez is great and very knowledgeable. We will definitely recommend friends and family. Thank you More

The interest rate you charged was too much. According to the paperwork, it could have been much lower. According to the paperwork, it could have been much lower. More

Our salesperson Pei Pei, made this important vehicle purchase seamless and pleasant, in spite of us being in a rush as we were leaving on vacation within days. I got the car I have been wanting for ove purchase seamless and pleasant, in spite of us being in a rush as we were leaving on vacation within days. I got the car I have been wanting for over two years and this dealership worked with us to complete the process and make it a smooth transaction. We really enjoyed all the people we spoke to at this dealership, and I highly recommend Ourisman. More