Ourisman Lexus of Rockville

Always a great and pleasant experience when dealing with the Ourisman family in Rockville. Friendly, accommodating and exceptional service from all. Always a pleasure seeing Josh, Dela and James. They made the Ourisman family in Rockville. Friendly, accommodating and exceptional service from all. Always a pleasure seeing Josh, Dela and James. They made my recent purchase even more exciting than my last. More

In for scheduled maintenance. I received great service and recommendations from Brad. My service was performed in a timely manner. I received great service and recommendations from Brad. My service was performed in a timely manner. More

Excellent experience with Chris, an extremely knowledgeable, personable and kind salesman who was eager to answer every question and provide the very best service knowledgeable, personable and kind salesman who was eager to answer every question and provide the very best service More

they provided fast efficient service on short notice . I am very happy with Lexus of Rockville I am very happy with Lexus of Rockville More

As a loyal Lexus driver for over 25 years, I have experienced exceptional service at multiple dealerships—but Lexus of Rockville stands out as the most disappointing by far. I purchased a certified L experienced exceptional service at multiple dealerships—but Lexus of Rockville stands out as the most disappointing by far. I purchased a certified LS500 from them, and the contract explicitly included four complimentary services. However, they completely failed to honor this commitment. Despite numerous calls and follow-ups, they gave me the runaround and never returned my calls. Even when the Lexus dealership in Alexandria, VA attempted to intervene on my behalf, Lexus of Rockville continued to ignore the issue. This level of dishonesty and lack of professionalism is unacceptable. I am sharing my experience with my Pastor friends, my congregation, and my social media community, urging everyone to avoid Lexus of Rockville. They fast-talk customers and fail to honor their promises—do not trust them with your business. More

I had a great experience with Omar, Owen, and James. I'm loving the lc500! I'm loving the lc500! More

Prompt and friendly service. Brad and his team were able to quickly resolve my engine light issues. Thank you, Brad! Brad and his team were able to quickly resolve my engine light issues. Thank you, Brad! More

Dealership was wonderful to deal with the salesman was just a very professional, and the finance man was very, very nice too just a very professional, and the finance man was very, very nice too More

Working with Pei Pei was such a treat! She helped me find a wonderful car and they worked with my budget … I negotiated a great deal! I am very satisfied! She helped me find a wonderful car and they worked with my budget … I negotiated a great deal! I am very satisfied! More

Everything was great! Smooth process and clear. Omar was excellent taking care of every detail and questions. Smooth process and clear. Omar was excellent taking care of every detail and questions. More