Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,545 Reviews
Contact Dealership
View Awards

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,545 reviews

February 23, 2023

It was easy to make an appointment, easy tocheck-in, and great on time service. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Feb 23, 2023 -

Ourisman Lexus of Rockville responded

Thanks for the 5 stars. We appreciate your business and trust in us to assist here at Ourisman Lexus of Rockville. See you around!

February 23, 2023

Credit experince was great, very nice! I would purchase another vehicle from Josh! Dealership needs a nice food lounge area like other Lexus of Annapolis! More

by Renico Williams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Sales Rep
Report | Print
Feb 24, 2023 -

Ourisman Lexus of Rockville responded

Thank you for sharing this feedback. We are glad to hear that you felt supported by Josh! He and the Ourisman Lexus of Rockville team are here to help with any future vehicle needs.

February 21, 2023

Brad was great. Service was quick. Location easily accessible, and free fresh bagels and coffee. More

by adcghh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Feb 22, 2023 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave Ourisman Lexus of Rockville this wonderful 5-star review! We are thrilled to hear how great Brad was and glad that you enjoyed the free bagels and coffee. Have a wonderful day and keep us in mind for any future needs!

February 20, 2023

very pleasant experience; walked out with purchases for wife and me. Felt that we got a good deal on both with no back and forth on the prices. More

by Russ&Tanya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Mendez. Chris really new his stuff - professional and friendly at the same time.
Report | Print
Feb 20, 2023 -

Ourisman Lexus of Rockville responded

Thanks for the stellar review! We're glad that you got an amazing deal on a ride. Enjoy!

February 19, 2023

We recently had our transmission replaced with Jimmy. The first trans we had sent to dealer to install unfortunately wasn't going to work. Jimmy went far and above typical service in finding us another t More

by cheffron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
Report | Print
Feb 20, 2023 -

Ourisman Lexus of Rockville responded

Cheffron, it is wonderful to hear that Jimmy and Ourisman Lexus provided excellent service during your recent transmission replacement. Going above and beyond to find a solution and provide a loaner car shows a commitment to customer satisfaction. Thank you for sharing your positive experience and for being a loyal customer.

February 16, 2023

They are courteous, knowledgeable and made me feel welcomed. Michael was careful to remind me that the wiper blades i requested were not included with my prepaid services. More

by Leslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Feb 16, 2023 -

Ourisman Lexus of Rockville responded

We strive to provide efficient and transparent service to our clients, so your feedback means a lot to us here at Ourisman Lexus of Rockville, Leslie. Thanks for the 5-star feedback!

February 16, 2023

The service was easy to schedule and the service representative was courteous and knowledgeable. The waiting area is very comfortable. More

by artni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Feb 17, 2023 -

Ourisman Lexus of Rockville responded

These are all things we love to see! It's always a pleasure to deliver a smooth experience at Ourisman Lexus of Rockville. Drive safe, and we'll see you next time!

February 14, 2023

I purchased a new 2023 GX 460. Once we agreed to the deal over the Internet, I went over to pick up the vehicle. Within one hour all paperwork was completed and I was out the door More

by TY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua and Roseanna
Report | Print
Feb 14, 2023 -

Ourisman Lexus of Rockville responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Josh, Roseanna, and the Ourisman Lexus of Rockville team. Drive safely in your new 2023 Lexus GX 460, and enjoy it! We hope to see you back again down the road!

February 14, 2023

Justin was very thorough and professional. I’ll continue to use Ourisman Lexus of Rockville More

by DudleyPD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Feb 14, 2023 -

Ourisman Lexus of Rockville responded

It was our pleasure to serve you! Thank you for the excellent review and for trusting Ourisman Lexus of Rockville with your business. Justin will appreciate the shoutout. Have a wonderful day and we hope to see you again down the road!

February 11, 2023

Fantastic service. Yaw was a pleasure to work with. He was very professional and knowledgeable. More

by RL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaw Pepra
Report | Print
Feb 13, 2023 -

Ourisman Lexus of Rockville responded

Thank you for the great review and kind words about Ourisman Lexus of Rockville. We are pleased to hear about our team's great work, and we hope to see you in the future!

1
...
82
83
84
...
255