Ourisman Lexus of Rockville

Wonderful sales experience with Athanasios who was so great. Explained everything so easily. Every part of the experience at Ourisman Lexus as exceptional. We have bought a ton of cars in our lifetime th great. Explained everything so easily. Every part of the experience at Ourisman Lexus as exceptional. We have bought a ton of cars in our lifetime this was one of the best experiences we ever had. More

Initially had difficulty contacting Lexus of Rockville. Super mechanized but no phone number to call. Once I found an old service form, the rest of the experience was great. Brandon provided very profes Super mechanized but no phone number to call. Once I found an old service form, the rest of the experience was great. Brandon provided very professional. More

Service is good but some spare parts are very expensive which dealership should do something which dealership should do something More

Fast honest deal , good price , good car. Respectful Sales and manager, very accommodating . Will do business again Respectful Sales and manager, very accommodating . Will do business again More

Getting the appointment set up was more difficult than usual due to some miscommunication. Never had this happen before; the online request for service did not work. It was set up by phone and the actual usual due to some miscommunication. Never had this happen before; the online request for service did not work. It was set up by phone and the actual service was fine. More

During my recent visit 12/2022, my experience was a DISASTER! Tha car’s front bumper was hit by an equipment while in the service bay resulting in damage. The car had to be brought to a body shop and DISASTER! Tha car’s front bumper was hit by an equipment while in the service bay resulting in damage. The car had to be brought to a body shop and stayed there for a week for front bumper replacement resulting in travel plans altered. Previous to this service ( 15K) I had to drive back to the dealership because the technician didn’t set the outside temperature connection properly. The Lexus app recorded harsh driving while the car was being transported from the dealership to and from the body shop. I have submitted two reviews almost a week ago as requested by “Lexus Experience “ and from a Ukia Robbins but I have not received a response. More

Joao was an absolute breath of fresh air from beginning to end. He contacted me by email first, then respected my available time during the test drive. He also served as my advocate in the trade appraisal to end. He contacted me by email first, then respected my available time during the test drive. He also served as my advocate in the trade appraisal process. And to top it all, he delivered my car to me during Christmas week. What a consummate professional he is. More

It could not have been more pleasant. We are repeat customers and are grateful to have you guys for sales and service! We are repeat customers and are grateful to have you guys for sales and service! More

I had the pleasure of working with Joao at Lexus of Rockville. When I say top notch service, that is exactly what I mean. From start to finish, Joao was the best salesman you could ask for. Being a wom Rockville. When I say top notch service, that is exactly what I mean. From start to finish, Joao was the best salesman you could ask for. Being a woman, I am always skeptical that salesman would try to pull a fast one, but I had no worries with Joao. My entire interaction with Lexus of Rockville was pleasant and professional from start to finish. I purchased a 2019 Lexus NX 300 and so far I couldn't be more than happy. I will definitely recommend my friends and family to Lexus of Rockville and Joao as their salesman. What an awesome start to 2023! More

Working with Mr. Yaw was excellent. We were both on the same page from the beginning, no fooling around. The car shopping was better than imagined. Yaw was excellent. We were both on the same page from the beginning, no fooling around. The car shopping was better than imagined. More