Back

Ourisman Lexus of Rockville

Rockville, MD

4.8
2,545 Reviews
Contact Dealership

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,545 reviews

February 03, 2023

I absolutely love my experience at this dealership since purchasing my new Lexus last July!! More

by ampgranter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas
Feb 03, 2023 -

Ourisman Lexus of Rockville responded

This is what we love to hear! It's our pleasure to make your Ourisman Lexus of Rockville experience so fantastic. Thank you for being a wonderful customer!

February 03, 2023

Orisman and Thanasis specifically was great to work with- very knowledge and informative. He was patient and informative and answered all our questions and found the right car for us and our needs. They ma More

by SK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thanasis
Feb 03, 2023 -

Ourisman Lexus of Rockville responded

Thank you for this great review of Ourisman Lexus of Rockville! Our team is dedicated to making the buying experience as easy and enjoyable as can be, so it is exciting to hear that Thanasis exceeded those expectations. He will appreciate your praise. Enjoy the new ride!

Feb 03, 2023 -

SK responded

Thank you!

February 03, 2023

We had a great experience at Ourisman Lexus, and with our salesman Yaw in particular. He was very accommodating, professional and knowledgeable! We love the new Lexus. More

by cjh
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yaw Pepra
Feb 03, 2023 -

Ourisman Lexus of Rockville responded

Thanks for the great feedback! Yaw will appreciate the shoutout. We are grateful for your trust in Ourisman Lexus of Rockville. Enjoy the Lexus!

February 02, 2023

I had an excellent experience working with Pei Pei Tsai. I was new to Lexus and Pei Pei introduced me to various models in the regular and hybrid line and provided excellent information on each model. She f More

by Lynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Feb 02, 2023 -

Ourisman Lexus of Rockville responded

Thanks for the great review, Lynn. We're glad that the Ourisman Lexus of Rockville team was informative and nice to work with. We appreciate your business and trust in us to assist you. If there is anything else we can do for you, please let us know!

February 01, 2023

Very helpful salesman and indepth in product will always recommend a potential buyer to the dealership More

by Lloyd76d
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaw peprah
Feb 01, 2023 -

Ourisman Lexus of Rockville responded

Thank you for your kind words about our team and recommendation of Ourisman Lexus of Rockville, Lloyd!

Feb 01, 2023 -

Lloyd76d responded

Thank you

January 31, 2023

I have purchase cars from other Ourisman dealership once before, there are no customer service to be speaker of from my privious experience. This Lexus dealership is different!! Our sale William Lam went ab More

by Lexuslee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Lam
Jan 31, 2023 -

Ourisman Lexus of Rockville responded

Congratulations on the new vehicle! We are thrilled that William and the rest of the Ourisman Lexus of Rockville team were able to provide such excellent service to you throughout the buying experience. Have a great day and enjoy the ride!

January 28, 2023

They make you feel like family they take care of you their understanding they work with you best customer service ever More

by Jbee9026948
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Breona
Jan 30, 2023 -

Ourisman Lexus of Rockville responded

Thanks for the fantastic review! We're glad that the Ourisman Lexus of Rockville team was helpful and customer service-focused. See you again next time you need us!

January 27, 2023

The dealer ship is professional, attentive, and has only high quality pre-owned vehicles alongside their new inventory. The staff was exceptionally knowledgeable and flexible with arranging times to assist More

by Maladoma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pierre Ndiaye, Brionna Dupree, Sesan Nevai
Jan 30, 2023 -

Ourisman Lexus of Rockville responded

Thanks for this great review of Ourisman Lexus of Rockville! It is exciting to hear that you are satisfied with our inventory and our exceptional sales team. We appreciate your support!

January 27, 2023

I Terry Glover purchased a 2. .017 Cadillac XTS 2 weeks ago not received my car..I will cancel tomorrow More

by Teebig123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kofin
Jan 30, 2023 -

Ourisman Lexus of Rockville responded

I am very sorry for the delay in delivering your vehicle to you. We strive to make the purchase process smooth and seamless for our guests and it is disappointing when we miss the mark. I spoke to the team and they said that your car has been delivered. I appreciate your patience throughout the process. Please let me know how I can help out in the future. Thank you, Jesse Drost - General Manager - 301-762-9009

January 26, 2023

The time given to complete work was accurate. Job done on time. Excellent work done More

by Ayuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 26, 2023 -

Ourisman Lexus of Rockville responded

We’re glad we could deliver a 5-star experience! Thanks for working with the Ourisman Lexus of Rockville team.

...
85
...