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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,518 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,518 reviews

December 07, 2022

We have been dealing with Lexus of Rockville for many years. We have bought cars from this dealership and have had our cars serviced from this dealership they are an excellent excellent company. More

by Lexus
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Dec 07, 2022 -

Ourisman Lexus of Rockville responded

Thank you for supporting Ourisman Lexus of Rockville with your 5-star review! We truly appreciate your loyal business and hope you have an awesome day!

December 06, 2022

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Jin was a great salesman, he was very thorough and knowledgeable. More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jin Bae
Dec 06, 2022 -

Jason responded

The staff are very friendly and professional..

Dec 06, 2022 -

Ourisman Lexus of Rockville responded

Thank you for this great review of Ourisman Lexus of Rockville, Jason! We are thrilled to hear that Jin and the team were pleasant to work with. Please don't hesitate to reach out if there is anything else we can do for you down the road!

December 04, 2022

Responsive respectful courteous and efficient. I traveled from Virginia was met at metro. I received a thorough demonstration and he was careful to be mindful of my time and travel distance. I ha More

by Bygrace6325
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Dec 05, 2022 -

Ourisman Lexus of Rockville responded

Thank you for leaving our Ourisman Lexus of Rockville team such a kind five-star review! We aim to provide the best customer experience possible, from being understanding to informative, and are delighted to hear we hit the mark!

December 02, 2022

Very professional, and pleasant to work with, and take good care of my car. The best service manager to work with. More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy and Kewei
Dec 02, 2022 -

Ourisman Lexus of Rockville responded

We're grateful for you taking a moment of time to recommend Ourisman Lexus of Rockville. Thank you, Christina!

December 02, 2022

I was eventually taken care of after going to the dealership twice, Brad was able to have all my concerns taken care of in a timely manner. More

by KINGOFKINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad, Assistant Service Manager
Dec 05, 2022 -

Ourisman Lexus of Rockville responded

Thank you for this feedback! We are glad to know that Brad was helpful and efficient. Our team is grateful for your patience and trust.

December 01, 2022

Samuel was very good in listening to my needs and concerns and delivered very well. He takes his time to explain fuel usage, caring for the car, warranty and service. Everything into detail without r More

by voasante
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Kofi Boama
Dec 01, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the review. We're happy to hear that Samuel was helpful and nice to work with. We appreciate your business and kind words here at Ourisman Lexus of Rockville! We'll be sure to pass along the kudos, see you around!

November 30, 2022

Very professional, always took extra step and explained full detail. Paperwork and processing was a breeze. Highly recommend Kewei More

by a177yc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kewei Wu
Nov 30, 2022 -

Ourisman Lexus of Rockville responded

We really appreciate you taking the time to leave Ourisman Lexus of Rockville this awesome review, thank you! We are thrilled to hear how smoothly the experience with Kewei went. Enjoy the holiday season and we hope to see you again down the road!

November 30, 2022

Welcoming, understanding though can't handle certain issues regarding finance, and other questions but willing to help though More

by Elijah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sasan, Athanasios
Dec 05, 2022 -

Ourisman Lexus of Rockville responded

Hi Elijah - While I am glad that our team left a welcoming impression, I do apologize if you still have unanswered questions. If you could please give me a call, I would be happy to see what more I can do to help. Thank you, Jesse Drost - General Manager - 301-762-9009

November 30, 2022

The people at the dealership were lovely. I was greeted with enthusiasm and kindness from the moment I stepped through the door! More

by Sabrina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uriel "Tony" Rincon
Nov 30, 2022 -

Ourisman Lexus of Rockville responded

Sabrina, we are blushing! Thanks for sharing your appreciation for our team at Ourisman Lexus of Rockville!

November 30, 2022

I was extremely pleased with my experience at Ourisman Lexus of Rockville. Everyone was very professional and great to work with. I love my new Lexus.; Thanks, Linda More

by l.summers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oluyinka was my sales person, he did a great job
Nov 30, 2022 -

Ourisman Lexus of Rockville responded

This is a fantastic review! Thanks from the entire team at Ourisman Lexus of Rockville. We are thrilled to hear that you're enjoying your new Lexus!

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