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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,545 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,545 reviews

December 24, 2022

I had a good experience with Mr. Kewei he was easy to communicate, very helpful and exemplary salesperson. More

by Alem
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr.Kewei
Report | Print
Dec 27, 2022 -

Ourisman Lexus of Rockville responded

Thank you for this review of Ourisman Lexus of Rockville! We are thrilled to hear that we provided exemplary service. The team is grateful for your trust and business!

December 23, 2022

The expeditious manner in which you are taken care of is great! Just wish there was more seating areas in the dealership where one can wait while your vehicle is being serviced. More

by threeblunts
Recommend Dealer
Yes
Employees Worked With
Aaron Gutierrez for Service
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Dec 23, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Ourisman Lexus of Rockville team. With regard to the rest of your review, we appreciate you taking the time to share this feedback and will be sure to keep it in mind in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Jesse Drost - General Manager - 301-762-9009

December 22, 2022

Ms. Yuki Huang is very helpful, personable, and straight to the point. She helped me finding the car that I wanted. More

by TF
Recommend Dealer
Yes
Employees Worked With
Yuki Huang
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Dec 22, 2022 -

Ourisman Lexus of Rockville responded

Thank you for this great review of Ourisman Lexus of Rockville! Yuki will appreciate the shoutout. We are glad to hear that the team helped you secure the perfect car!

December 21, 2022

Brendan provided outstanding customer service which is very important to me. He provided clear information about the required service and answered ally questions. He was friendly and very professional. Th More

by Anne
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Appointment scheduling personnel, Valet Andy, Brendan Bart
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Dec 21, 2022 -

Ourisman Lexus of Rockville responded

Thank you for this wonderful review of Ourisman Lexus of Rockville, Anne! Our team is committed to providing outstanding service to our clients, so your feedback lets us know that we are meeting that expectation. Brendan will appreciate your kind words!

December 21, 2022

Kewei is the BEST salesperson! He handled my 2019 NX and my 2023 NX. He is knowledgeable, personable, and helpful. Highly recommend him! More

by kcampbell826
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kewei
Report | Print
Dec 21, 2022 -

Ourisman Lexus of Rockville responded

Thanks for this great review of Ourisman Lexus of Rockville. Kewei and the team are thrilled to have your support and loyal business. Happy holidays!

December 20, 2022

I appreciate the exchange for a car to drive, although I did not use it. The radio station had been changed. The preset seat position was not observed. Was the oil changed? More

by Judithlowe
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cannot remember
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Dec 23, 2022 -

Ourisman Lexus of Rockville responded

Thanks for your feedback, we're sorry to see that you're disappointed with the service you received. We want our customers to have full confidence in our work, and I apologize for letting you down. Please feel free to reach out to me with any questions you have. Jesse Drost - General Manager - 301-762-9009

December 18, 2022

I was just shopping around but I ended up brought the Lexus 350h NX from Tìm Wood the same day. He is knowledgeable and thoroughly explained its features. Thanks, Tim. More

by Khuemy Nguyen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Report | Print
Dec 19, 2022 -

Ourisman Lexus of Rockville responded

Thank you so much for stopping by to support Ourisman Lexus of Rockville with your 5-star review! We will be sure to pass along your appreciation to Tim. Safe travels in your new Lexus NX 350h!

December 16, 2022

Mr. Tony Rincon is a very personable, efficient and knowledgeable salesman, He is also very approachable, helpful and so is a great asset to your dealership. More

by jimmyc2000
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Rincon
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Dec 16, 2022 -

Ourisman Lexus of Rockville responded

Thanks for the great review of Ourisman Lexus of Rockville! We're glad that Tony was wonderful to work with. We will see you again next time you need us!

December 15, 2022

They treated me with a lot of respect and I really appreciate the service all the way More

by Rashawn1809
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pe pe
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Dec 15, 2022 -

Ourisman Lexus of Rockville responded

Thank you for this kind review of Ourisman Lexus of Rockville! We are here to help with any of your Lexus needs. Happy holidays!

December 15, 2022

My experience with this location and especially with Dela were phenomenally outstanding and top notch! More

by Makeda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dela
Report | Print
Dec 15, 2022 -

Ourisman Lexus of Rockville responded

We are delighted to hear that you had a great experience working with our team at Ourisman Lexus of Rockville! Thank you for the 5 stars!

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