Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,545 Reviews
Contact Dealership
View Awards

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,545 reviews

December 15, 2022

Great service professionals who are always helpful. Excellent service technicians. Great service waiting room with comfortable chairs and a separate business area. More

by Stargazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Dec 15, 2022 -

Ourisman Lexus of Rockville responded

These are all things we love to see! We're elated that you've appreciated our team and waiting area at Ourisman Lexus of Rockville. Thank you for all your support!

December 14, 2022

Excellent, friendly, professional - Seth made everything really easy and streamlined the process for us! Thank you! More

by PK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Dec 14, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Seth and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

December 10, 2022

Excellent service and helpful technician. Was able to correct the nav screen. Ho-ho-ho. More

by ebh14704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Dec 12, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your business and hope to see you back again at Ourisman Lexus of Rockville. Safe travels!

December 10, 2022

Everyone I encountered was so nice, that it was a pleasure to wait for my car. I am a person who does not like to wait. More

by sbragin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not remember names
Report | Print
Dec 12, 2022 -

Ourisman Lexus of Rockville responded

It was our privilege to serve you, thanks so much! -- Ourisman Lexus of Rockville Team

December 08, 2022

We were at Rockville of Lexus to buy a sedan. The salesman we met was very knowledgeable, experienced, cordial, professional, and kind. More

by ioh0858
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
jin Bae
Report | Print
Dec 08, 2022 -

Ourisman Lexus of Rockville responded

We’re glad we could deliver a 5-star experience! Thank you so much for working with us here at Ourisman Lexus of Rockville.

December 07, 2022

I was here for oil change. I just bought RX 450h certified from dealer 3 yrs ago. Only drive 1800 miles within those time. Dealer diagnostic said fuel valve dirty need to repla More

by hong77tt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brad
Report | Print
Dec 08, 2022 -

Ourisman Lexus of Rockville responded

I am very sorry to hear that you are disappointed with your service experience. I want to assure you that we run an honest business, so I apologize if our suggestions left a different impression. Customer satisfaction is our priority, and I would like to see what I can do to improve your trust in our team. Please reach out when you can. Thank you, Jesse Drost - General Manager - 301-762-9009

December 07, 2022

Lexus of Rockville are the best 👍 The whole team treat my wife and I like part of Lexus family. We purchased our two car 🚙 there with great customer service. The Lexus ES 350 2022 and my wife Rx350 202 More

by Allstar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Branden ass. service manager great ?? guy
Report | Print
Dec 07, 2022 -

Ourisman Lexus of Rockville responded

We truly appreciate your feedback! Thank you for your 5-star review and we wish you and your wife many safe travels in your 2022 Lexus ES 350 and 2023 Lexus RX 350.

Dec 07, 2022 -

Allstar responded

Thank you 🙏

December 07, 2022

We have been dealing with Lexus of Rockville for many years. We have bought cars from this dealership and have had our cars serviced from this dealership they are an excellent excellent company. More

by Lexus
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Report | Print
Dec 07, 2022 -

Ourisman Lexus of Rockville responded

Thank you for supporting Ourisman Lexus of Rockville with your 5-star review! We truly appreciate your loyal business and hope you have an awesome day!

December 06, 2022

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Jin was a great salesman, he was very thorough and knowledgeable. More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jin Bae
Report | Print
Dec 06, 2022 -

Jason responded

The staff are very friendly and professional..

Dec 06, 2022 -

Ourisman Lexus of Rockville responded

Thank you for this great review of Ourisman Lexus of Rockville, Jason! We are thrilled to hear that Jin and the team were pleasant to work with. Please don't hesitate to reach out if there is anything else we can do for you down the road!

December 04, 2022

Responsive respectful courteous and efficient. I traveled from Virginia was met at metro. I received a thorough demonstration and he was careful to be mindful of my time and travel distance. I ha More

by Bygrace6325
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Report | Print
Dec 05, 2022 -

Ourisman Lexus of Rockville responded

Thank you for leaving our Ourisman Lexus of Rockville team such a kind five-star review! We aim to provide the best customer experience possible, from being understanding to informative, and are delighted to hear we hit the mark!

1
...
89
90
91
...
255