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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,518 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,518 reviews

November 05, 2022

Excellent service and knowledgeable service persons. They time to explain work needed and answer questions. More

by Ldelgado181
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Nov 05, 2022 -

Ldelgado181 responded

Thank you.

Nov 07, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 05, 2022

10 out of 10, and if I could rate them higher I would. Yaw was incredible to work with. Buying a car in these times is very stressful, but Yaw made the process manageable and stayed within our budget. S More

by JEsteva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw Pepra, Sasan Nevai
Nov 07, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful purchase experience working with Yaw, Sasan, and the Ourisman Lexus of Rockville team. We will be sure to pass on the kind feedback to them. Drive safely in your new vehicle, and we hope to see you again down the road!

November 04, 2022

My Service Advisor, Joseph, took care of me. I got my car serviced and got major work done in a reasonable amount of time. The cost was a bit high because it's Lexus, but that is to be expec More

by Gcpeppers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Nov 04, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Joseph and the Ourisman Lexus of Rockville team. With regard to the rest of your feedback, we strive to keep our prices competitive, and I would be happy to speak with you to see what more I can do to address your concerns. If you are willing to discuss this further, please feel free to reach out. Best, Jesse Drost - General Manager - 301-762-9009

November 04, 2022

Doug is exceptional! Doug made my experience at Lexus of Rockville seamless, easy and one of a kind! Doug went above and beyond throughout the process. He offered his pro More

by F Taylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug, Willie
Nov 04, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We strive to deliver a seamless and professional purchase experience for each of our guests, and it means a lot to hear that this was reflected in your time working with us. We will be sure to pass on the kind words to Doug and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 04, 2022

Justin provided excellent customer. I would definitely go back to Rockville Lexus for all my future servicing needs. More

by aawmitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 07, 2022 -

Ourisman Lexus of Rockville responded

We're thrilled Justin demonstrated our commitment to customer service and earned Ourisman Lexus of Rockville your confidence! We look forward to working with you again down the road. Until then!

November 04, 2022

Justin again showed why Lexus of Rockville is a five star dealership with His extended personal service More

by barrybirnbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 07, 2022 -

Ourisman Lexus of Rockville responded

We're elated that Justin has demonstrated our commitment to exceptional and attentive service! Thanks for supporting Ourisman Lexus of Rockville with such glowing praise.

November 03, 2022

It was another good experience working with the sates and financial department. My sales rep did a great job getting me into my next Lexus vehicle. I have nothing but good experiences when dealing with the L More

by freddy.conde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uriel and Bagget.
Nov 03, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Freddy! We are so glad to hear that you had a successful purchase experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 03, 2022

The service manager was great. The auto mechanics were excellent in keeping the car running well. More

by IrvCo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Nov 03, 2022 -

Ourisman Lexus of Rockville responded

We can't wait to share your feedback with our team here at Ourisman Lexus of Rockville! Thank you for the great review!

November 03, 2022

I bought a car from Dela at Lexus of Rockville. He is a nice guy and good at listening to my concerns. More

by fpiao
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dela
Nov 04, 2022 -

Ourisman Lexus of Rockville responded

Congratulations on the new ride! We're so happy that your experience with Dela went seamlessly from start to finish. Have a wonderful day! - Ourisman Lexus of Rockville

November 02, 2022

I always pleased when work with Orisman dealership- starting from phone call - cheerful response, like they happy to hear you, unlike Fitzgerald's, and up to getting car back. Great service! Only I wis More

by Pokrashk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 02, 2022 -

Ourisman Lexus of Rockville responded

We are delighted to receive a 5-star review from a loyal customer. Thank you for your feedback–we will be sure to take it into consideration! Safe travels from all of us at Ourisman Lexus of Rockville!

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