Ourisman Lexus of Rockville

I am extremely picky when it comes to customer service and these guys did an excellent job. Extremely professional, efficient, and I would recommend to anyone in my family or friends. and these guys did an excellent job. Extremely professional, efficient, and I would recommend to anyone in my family or friends. More

I have found them to be very service oriented , good quality - reliable - friendly staff and prompt quality - reliable - friendly staff and prompt More

NEVER TAKE YOUR CAR HERE. Andres, the service manager, tried to SCAM me for $10,000 he claimed was necessary to “repair” my car. He offered me $5,000 to “take the car off my h Andres, the service manager, tried to SCAM me for $10,000 he claimed was necessary to “repair” my car. He offered me $5,000 to “take the car off my hands”. My daughter-in-law went to the dealership and spoke to their mechanic who said “all it needs is an oil change”. She brought the car home. I am NEVER DOING BUSINESS WITH THEM AGAIN. And neither should you. More

A very professional and courteous service. All of my issues and concerns for the car were addressed and resolved to my satisfaction. Thank you. All of my issues and concerns for the car were addressed and resolved to my satisfaction. Thank you. More

Very courteous and efficient 👍👍 Waiting lounge is very comfortable 👍 Communication about repair needed is very transparent . comfortable 👍 Communication about repair needed is very transparent . More

Needed a replacement for back panel to driver's side mirror. Called parts & spoke to Christian who guided me thru the process (OTP & texts) & placed the order, which came in a couple of days later. Pa mirror. Called parts & spoke to Christian who guided me thru the process (OTP & texts) & placed the order, which came in a couple of days later. Parts people very responsive during pick-up; gave me military/senior discount. Had some trouble snapping-in panel securely & asked for a received help from a personable service person who accomplished the task in a couple of seconds (his first attempt at this). We had a nice chat afterwards. All and all extremely pleased with all interactions. More

Excellent Services! and Jimmy is professional and nice person, will be happy to work with him next time, Thank you and Jimmy is professional and nice person, will be happy to work with him next time, Thank you More

Excellent service and knowledgeable service persons. They time to explain work needed and answer questions. They time to explain work needed and answer questions. More

10 out of 10, and if I could rate them higher I would. Yaw was incredible to work with. Buying a car in these times is very stressful, but Yaw made the process manageable and stayed within our budget. S Yaw was incredible to work with. Buying a car in these times is very stressful, but Yaw made the process manageable and stayed within our budget. Seriously, ask for Yaw, as he said to us "I got you". Sasan the finance guy processed everything so smoothly and quickly, that even our bouncing toddler didn't have a fit. Truly a great experience and highly recommend. Will definitely go back in the future. Thank you Yaw and Sasan! More

My Service Advisor, Joseph, took care of me. I got my car serviced and got major work done in a reasonable amount of time. The cost was a bit high because it's Lexus, but that is to be expec I got my car serviced and got major work done in a reasonable amount of time. The cost was a bit high because it's Lexus, but that is to be expected. More