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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,518 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,518 reviews

October 05, 2022

Tim is spectacular! He kept in touch constantly, he cares about his clients. I’d buy another car from him anytime! More

by Susanhberger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Oct 05, 2022 -

Ourisman Lexus of Rockville responded

Susan, we are so happy you had such a lovely purchasing experience thanks to the help of our awesome team member Tim! Thank you for trusting Ourisman Lexus of Rockville!

October 05, 2022

Great experience! Chris who was my salesman was amazing! Helpful, funny, professional, patient, knowledgeable, and overall exceptional. Very pleased and will recommend More

by Lia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mendez
Oct 05, 2022 -

Ourisman Lexus of Rockville responded

Lia, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Chris and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

Oct 05, 2022 -

Lia responded

In addition, I would like to point how impressed I was that upon seeing me wearing a mask, Chris showed tremendous respect by putting one on himself. High remarks on that by showing respect to the client.

Oct 05, 2022 -

Ourisman Lexus of Rockville responded

This is so meaningful, Lia. Thank you for sharing, and we hope to see you again! Be well.

October 04, 2022

Excellent. Mike was awesome, he kept his commitment from the last time I was there for service. He kept me informed the entire time I was there as well as being More

by lomorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 04, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to recommend Mike and the rest of the Ourisman Lexus of Rockville team. We're happy that you're happy!

October 04, 2022

My service consultant, Brendan, was excellent and met all my expectations as the mediator between myself and the service technician(s) . Good job by all! More

by Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Bart
Oct 04, 2022 -

Ourisman Lexus of Rockville responded

Thanks, Austin, for the five-star review for Brendan and the Ourisman Lexus of Rockville team! See you next time.

October 01, 2022

Justin kept me informed about my service and went over the details. He also informed me of a recall that l wasn't aware of. More

by Cmukolwe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 03, 2022 -

Ourisman Lexus of Rockville responded

Thanks for leaving Ourisman Lexus of Rockville a five-star review! We are glad that Justin did an excellent job informing you of your required services. Safe travels, and we'll see you next time!

September 29, 2022

The best Lexus dealership in Maryland! Athanasis was my salesman and he was amazing from start to finish! It was my first time buying a car and he did not pressure me into anything I did n More

by Rochelle L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasis
Sep 30, 2022 -

Ourisman Lexus of Rockville responded

Rochelle, we couldn't ask for a better review! We're thrilled Athanasis demonstrated our commitment to professionalism and made your experience a total success. From everyone at Ourisman Lexus of Rockville, enjoy your new ride!

September 27, 2022

Pierr was an excellent service tech. He took great care to explain what was needed to be done and why it was needed. Work was completed in a timely and thorough manner. More

by tomjebrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr Hernandez
Sep 27, 2022 -

Ourisman Lexus of Rockville responded

It makes our day to hear that you were so well taken care of by our team! Thank you for choosing Ourisman Lexus of Rockville for your service needs, we hope to welcome you back again down the road. Have a wonderful day!

September 27, 2022

Premium customer service. Andre was personable and gave pertinent information involving my car, I.e. the date my prepaid maintenance must be completed by December 1, 2022. More

by Kim Shaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Sep 27, 2022 -

Ourisman Lexus of Rockville responded

Kim, we are ecstatic to see that Andre and the team delivered 5-star service! Thank you for your business, and come by Ourisman Lexus of Rockville anytime!

September 27, 2022

Excellent tech representative Justin; service was thorough and car was returned in spotless and timely manner. Text updates were very helpful during my wait for the service to be completed; comfortab More

by Bill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 28, 2022 -

Ourisman Lexus of Rockville responded

Thank you, Bill, for leaving Ourisman Lexus of Rockville a five-star review! We are thrilled that Justin delivered outstanding service and that you enjoyed our waiting area. Take care, and we'll see you next time!

September 26, 2022

I’ve been buying the Lexus products from Lexus of Rockville since my first TX 300 in ‘99. Wouldn’t go anywhere else. More

by Catherine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Bernie Kitts, Kenny Poerstel
Sep 26, 2022 -

Ourisman Lexus of Rockville responded

Thank you, Catherine, for your continued business! We appreciate it and are grateful for your five stars. Take care! - The Ourisman Lexus of Rockville Team

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