Ourisman Lexus of Rockville

I had an amazing experience with Lexus thank you Joao Galvez for all your help and knowledge all the staffing was really helpful and I am in love with my vehicle. Galvez for all your help and knowledge all the staffing was really helpful and I am in love with my vehicle. More

Very courteous and prompt. Explained all charges. Finished the service within the promised time. Car was cleaned before bringing it out. Explained all charges. Finished the service within the promised time. Car was cleaned before bringing it out. More

Service Advisor’s communication was excellent. Easy in & out. They’re flexible and accommodating. Not cheap, but you get what you pay for. Will continue to buy & service from Lexus. Easy in & out. They’re flexible and accommodating. Not cheap, but you get what you pay for. Will continue to buy & service from Lexus. More

This dealership has the best service manager and service team that I’ve ever worked with. They are always prompt in taking my request and getting my service completed with 100% satisfaction. team that I’ve ever worked with. They are always prompt in taking my request and getting my service completed with 100% satisfaction. More

Great attention to detail and what was important to me. The service person explained everything in very useful terms and the process was smooth. He did things like make sure all of the paper mats were of The service person explained everything in very useful terms and the process was smooth. He did things like make sure all of the paper mats were off the floor. He made sure the car was washed. He even took my credit card in to finish the transaction while I waited outside. It was a beautiful day! More

Very prompt, courteous, and responsive service department. The service advisor also took the time to explain the issue thorough and answered all questions. Will definitely return. department. The service advisor also took the time to explain the issue thorough and answered all questions. Will definitely return. More

Great service. Very convenient friendly stafff. I was able to get in and out and enjoy the rest of my day! Very convenient friendly stafff. I was able to get in and out and enjoy the rest of my day! More

Did not fix my main concern which was to center my steering wheel. I was told they would if I returned the next day but receive the same story. steering wheel. I was told they would if I returned the next day but receive the same story. More

Nelson was amazing, a great commutator! My car was there for a maintenance check and I felt completely at ease. My husband was away and I was dreading taking the car! My car was washed and My car was there for a maintenance check and I felt completely at ease. My husband was away and I was dreading taking the car! My car was washed and vacuumed when I returned! The whole experience was seamless! Thank you again Nelson! I wouldn’t use another dealership! More

Great dealership everybody that works there is very professional and help me out with everything that I needed professional and help me out with everything that I needed More