Ourisman Lexus of Rockville

I was very pleased with the delearship, I got a great price for my trade-in and the buying experience was very good. I would most definitly buy my next car her again. Thank you to pre-owned manger Tony R price for my trade-in and the buying experience was very good. I would most definitly buy my next car her again. Thank you to pre-owned manger Tony Ramazani for everthing. More

I was very pleased with the service and helpfulness of both Emmanuel and Tony. They were patient and willing to answer questions. In addition, they sought to find ways to resolve any issues and get the d both Emmanuel and Tony. They were patient and willing to answer questions. In addition, they sought to find ways to resolve any issues and get the deal done. Would definitely recommend this dealer, especially Emmanuel and Tony! More

My sister and I stopped at this dealership last night to look for a used RX350. Tony Ramazani met us at the door. He introduced himself and spent a few minutes talking to us to find out what we were looking look for a used RX350. Tony Ramazani met us at the door. He introduced himself and spent a few minutes talking to us to find out what we were looking for. Tony then introduced us to Gregg who took us out to his inventory asking if their was a particular vehicle we were interested in. Tony was very professional and went out of his way to find a way for us to purchase this vehicle. Tony led us and personnaly introduced us to the finance people and during the whole process kept checking in to make sure we were comfortable. Tony, Gregg and all the other employees we encounted at Lexus of Rockville were very professional, made us feel welcome, kept us relaxed and made the whole car purchase a pleasureable experience. We would highly recommend Tony and his team to anyone looking to purchase a vehicle. -------------------------------------------------------------------------------- More

I was in the market for a Lexus GS 300 with black interior fully loaded about a year before I purchased it. I visited the dealership and a very kind helpful gentleman named Khalid Taylor informed me interior fully loaded about a year before I purchased it. I visited the dealership and a very kind helpful gentleman named Khalid Taylor informed me that they didn't have what I was looking for at the time but said he would call me they did. He called me a YEAR LATER as promised and told me what I wanted was in stock. I bought it 3 days later. Now that's service and follow up. I don't even think he was a sales person at least it didn't feel that way. I would highly recommend this dealership. Employees aren't push and they do what they say they're going to do which is rare these days. More

We stopped at this dealership to look for a used RX350. Tony Ramazami met us at the door. He introduced himself and spent a few minutes talking to us to get to know us a lttle and finding out what we were Tony Ramazami met us at the door. He introduced himself and spent a few minutes talking to us to get to know us a lttle and finding out what we were looking for. Tony then introduced us to Andy Rusnak who took us out to his inventory asking if their was a particular vehicle we were interested in. Tony and Andy were very professional and went out of their way to find a way for us to purchase this vehicle. Tony led us and personnaly introduced us to the finance people and during the whole process kept checking in to make sure we were comfortable. Tony, Andy and all the other employees we encounted at Lexus of Rockville were very professional, made us feel welcome, kept us relaxed and made the whole car purchase a pleasureable experience. We would highly recommend Tony and his team to anyone looking to purchase a vehicle. More

When I bought my Lexus here, the sales man was very courteous and gave me space and answered all of my questions with patience. Over the past year I have brought it in for servicing twice, once for an courteous and gave me space and answered all of my questions with patience. Over the past year I have brought it in for servicing twice, once for an oil change and later for brakes. The work was always done well, on time and they always to the time to explain what was being done and my alternatives. I have told everyone that I work with about this dealership. I am very pleased with it. More

When you walk in its very nice and clean. The receptionist got a hold of Mr. Taylor immediately and he came down and greeted me with a handshake and smile. Mr. Taylor gave me 100% of the attentio receptionist got a hold of Mr. Taylor immediately and he came down and greeted me with a handshake and smile. Mr. Taylor gave me 100% of the attention I was looking for and carefully listened to everything I needed on my next vehicle. Even when interrupted by other employees, I felt I was priority # 1. I never had to wait long and when I did sit in the customer lounge I was greeted with warm cookies and a beverage (the little things) Customer service is everything and I can go anywhere to purchase a car. Thank goodness I was referred to Lexus of Rockville by one of Mr. Taylor's previous clients an I wasn't let down. I would recommend Lexus of Rockville to anyone in the DC Metro area! More

This was my first time going to Lexus of Rockville to test drive an RX400h which i ended up buying. The sales person (Shawn) was very professional and had answers for all my questions and concerns about test drive an RX400h which i ended up buying. The sales person (Shawn) was very professional and had answers for all my questions and concerns about the car. Shawn and Tony were both very friendly and worked with me to finalize the deal. The next day Tony called to check up on me and see how i liked the car and if i had any more questions which was great for him to do so. Overall my experience at lexus of Rockville was a great one and im glad i bought a car from them. The employees there work together to get you the car you want and i appreciate their help very much. More

Long story short, my wife and I went here on New Year's Eve to purchase a used car advertised on Cars.com and Rockvilleoflexus.com. We worked with Jim Johnson and Neville Gooden. Jim Johnson, a manager of Eve to purchase a used car advertised on Cars.com and Rockvilleoflexus.com. We worked with Jim Johnson and Neville Gooden. Jim Johnson, a manager of the pre-owned car department, at first refused to show us the car we wanted to purchase and instead showed us a car with higher mileage. Then, Mr. Johnson claimed there were "service issues" with the 300RX we wanted. He claimed he could only sell us the car for $1500 above the advertised price. We started to leave. Then he sent sales associate Neville Gooden out to tell us he would sell the car for the initial advertised price. Two hour laters he came back reiterated he would only sell the car for $1500 above the advertised price, but he would "knock $1000" off the inferior car with higher mileage. It was bait advertising, plain and simple. When I talked to the GM of Lexus of Rockville, Mr. Don Nichols, he claimed it was a mistake or confusion. It was neither. Mr. Johnson was quite clear he would sell us the car for above advertised price. Mr. Nichols also claims his used cars do not come with an implied warranty of merchantability even though they are not sold "as is." Be very careful if you shop here. If you are interested in more information, we are resolving the issue through the Maryland Attorney General's office and all of the information is public record. More

I am completely dis-satisfied with how Lexus of Rockville does business. I saw a pre-owned vehicle listed online for a price that was within the range of what I was looking to purchase. I contacted the sales does business. I saw a pre-owned vehicle listed online for a price that was within the range of what I was looking to purchase. I contacted the salesman and told him the Stock number and Vin of the vehicle and was told to come in the next day to test drive the vehicle. The morning that I was suppose to come in for the test drive, I called Lexus of Rockville to confirm that the vehicle would be available for me that day to test drive. When I spoke with another salesman and the sales manager, I was told that the price advertised online has been increased by $13,000, and this is the new price. I stated that Lexus is falsely advertising online to potential car shoppers. He stated that he could find a different vehicle within my price range, but refuses to sell me the vehicle at the price I saw being advertised online, which was lower. I will never do business with Lexus of rockville, since they engage in such corrupt practices. The excuse I received from the sales manager is that there was a "human error". This dealership should have honored the price advertised online, and moving forward have better internal controls on their system for pricing vehicles. I have lost all faith and confidence in the credibility of the pricing and practices that take place at Lexus. It is an outrage that such a notable company would take advantage of potential customers and pull a "bate and switch". I expected more from a company like Lexus. More