Ourisman Mazda of Rockville

Best deal on a new car. Great service. Leina was very professional through the process. Great service. Leina was very professional through the process. More

I recently went to the dealership because they had a car advertised on Car Gurus. I made an appointment, provide the exact car and was prepared to purchase it. I knew something wasn't right when the Salesma advertised on Car Gurus. I made an appointment, provide the exact car and was prepared to purchase it. I knew something wasn't right when the Salesman asked was it something about that car? After several searches for the keys, he stated the car was not available, but he had something else in the inventory down the street. I thought the days of "bait and switch" were over, apparently not. I spoke to the Sales Manager and she also offered another car, even though I specifically came for the car advertised....as I was leaving I overheard another Salesman used the same tactic on a guy, the car he came for had been sold that morning, but of course they had other cars for him to consider. I would not recommend this Dealership. More

I had an excellent car buying experience with Ourisman Mazda, and in particular sales associate Lelo Hika. Lelo answered all my questions and was a pleasure to work with. Mazda, and in particular sales associate Lelo Hika. Lelo answered all my questions and was a pleasure to work with. More

My car service was very easy to schedule and took a minimal amount of time. minimal amount of time. More

Great service and very professional. Second time I’ve purchased a Mazda and would return. Second time I’ve purchased a Mazda and would return. More

I had an overall good experience. The Sales Manager, Diego, made a good counter to my offer from the very start and he was willing to negotiate with me. The star deduction is due to t The Sales Manager, Diego, made a good counter to my offer from the very start and he was willing to negotiate with me. The star deduction is due to the delay of the Finance Department and the essay speech that they make you listen to for optional products. I also noticed that my cupholders were missing after I came home with the car, but they eventually shipped those to me. More

Avoid this dealership at all costs! The staff were rude, unprofessional, and negligent about following through with services I paid for until I hounded them multiple times. Aaron, t The staff were rude, unprofessional, and negligent about following through with services I paid for until I hounded them multiple times. Aaron, the finance staff member, was rude and unprofessional to me and my friend. I realized I wanted to get a refund on some extended services that I had signed up for, but didn't need. The numbers on the sales contract were also very fishy because they do not provide a fully itemized list of what you're actually paying for (even though they argued that it was itemized). One of the extended services was wrapped into the vehicle price for no discernible reason. I had a friend who is an expert in financial fraud review the contract and he said it was very fishy. I went back in person to the dealership 3 days later. The dealership agreed to refund me the services and said that the refund from Fidelity would be processed in 4-6 weeks. 7 weeks later I followed up by emailing Loc, the general manager. I also called Fidelity about 5 minutes after I sent the email. Fidelity confirmed that the dealership never submitted the paperwork for the refund. I called them back 30 minutes later and apparently the dealership had *just* submitted it. If I had not followed up, I probably would have never gotten the refund even though I formally requested it and the dealership had us sign an official form. I had to get the car inspected in VA and send the inspection to the dealership so they could give me permanent tags and registration (a service that I paid for when purchasing the car). I emailed the inspection to Loc and didn't hear back for over a week. I called him and he said he never checks that email (even though that was the address he originally contacted me with after I bought the car). He had me send it to his other email. 27 days later I followed up because I'd heard nothing. He informed me that the process was delayed because "I needed an emissions inspection." This car is only one year old VA law does not require emissions until the car is 4 years old. Someone who literally sells cars for a living should know this. I sent a legal letter of complaint, which finally resulted in getting everything resolved. The amount of effort, follow-ups, and stress involved in this process after I already purchased this car was unacceptable. More

Bought a car through this dealership in Dec 2024. Staff was helpful at that time, but that stopped a few weeks later I decided I wanted to cancel my extended warranty and gap insurance. I reached out Staff was helpful at that time, but that stopped a few weeks later I decided I wanted to cancel my extended warranty and gap insurance. I reached out to the office and went down in person to sign the paperwork. This was in January. After 8 weeks the amount had not been credited to my loan. I called the office repeatedly over the next two weeks to see if they could provide me with some confirmation that the warranty had been cancelled. They always said they would check and call me back, but they never did. I went down to the office in person and asked for a copy of my cancellation form and any updates they had. They told me their office doesn’t keep records of any paperwork (terrible if true) signed in the office and told me to keep waiting. When I insisted on getting a copy of my cancellation form, the rep there had me fill out a new form. When I asked him to email me a copy, he sent me what was clearly a picture of the form he took with his phone. It was extremely unprofessional. I called the finance department of their main office but always got voicemail. I left many messages but my calls were never returned. It is now May. I went down to the main office to speak with the head of finance there. I was told he was unable to get ahold of anyone from the cancellations department, as they were too busy to speak to me. Please, please do not buy a car here. This establishment embodies every stereotype about a used car dealership. Terrible (and illegal) business practices abound, and I have never been so blatantly lied to by someone I’m speaking to in person. More

Customer service was perfect (Thank you, Oz! ) Care was thorough! We will be back again! ) Care was thorough! We will be back again! More

Friendly staff. Sale associates well knowledgeable and went all over to satisfied needs. Financial representatives are knowledgeable and meet your needs. Sale associates well knowledgeable and went all over to satisfied needs. Financial representatives are knowledgeable and meet your needs. More