Ourisman Mazda of Rockville

I made a lease deal for Mazda CX-30 today, Had a great experience and would like to thank Ray, who genuinely took care of the entire process including test drive, bringing the selected vehicle from storag experience and would like to thank Ray, who genuinely took care of the entire process including test drive, bringing the selected vehicle from storage till fixing the tag and configuring the Mazda app. I would highly recommend this dealership for Mazda or VW deals in Rockville. More

Great customer service from Josh and the team at Ourisman Mazda. They really took their time to ensure that we got a car that satisfied all our needs. Mazda. They really took their time to ensure that we got a car that satisfied all our needs. More

The sales people where friendly but did not provide the itemized details of the deal until AFTER I had added the car to my insurance policy. When they finally showed me the contract (more than 3 hours afte itemized details of the deal until AFTER I had added the car to my insurance policy. When they finally showed me the contract (more than 3 hours after I arrived) it was only briefly, and in digital format for me to "sign". After I finally got home and reviewed it carefully I realized they added thousands of dollars in extra fees to the TrueCar price they agreed to, and that my 36 month lease is only for 33 months! More

Best deal on a new car. Great service. Leina was very professional through the process. Great service. Leina was very professional through the process. More

I recently went to the dealership because they had a car advertised on Car Gurus. I made an appointment, provide the exact car and was prepared to purchase it. I knew something wasn't right when the Salesma advertised on Car Gurus. I made an appointment, provide the exact car and was prepared to purchase it. I knew something wasn't right when the Salesman asked was it something about that car? After several searches for the keys, he stated the car was not available, but he had something else in the inventory down the street. I thought the days of "bait and switch" were over, apparently not. I spoke to the Sales Manager and she also offered another car, even though I specifically came for the car advertised....as I was leaving I overheard another Salesman used the same tactic on a guy, the car he came for had been sold that morning, but of course they had other cars for him to consider. I would not recommend this Dealership. More

I had an excellent car buying experience with Ourisman Mazda, and in particular sales associate Lelo Hika. Lelo answered all my questions and was a pleasure to work with. Mazda, and in particular sales associate Lelo Hika. Lelo answered all my questions and was a pleasure to work with. More

My car service was very easy to schedule and took a minimal amount of time. minimal amount of time. More

Great service and very professional. Second time I’ve purchased a Mazda and would return. Second time I’ve purchased a Mazda and would return. More

I had an overall good experience. The Sales Manager, Diego, made a good counter to my offer from the very start and he was willing to negotiate with me. The star deduction is due to t The Sales Manager, Diego, made a good counter to my offer from the very start and he was willing to negotiate with me. The star deduction is due to the delay of the Finance Department and the essay speech that they make you listen to for optional products. I also noticed that my cupholders were missing after I came home with the car, but they eventually shipped those to me. More