Ourisman Mazda of Rockville

We purchased a used 2021 CX-30 for our daughter in the spring. We chose this car specifically for the Apple CarPlay feature that they claimed it had. My 16-year-old drives a lot for her various soccer tea spring. We chose this car specifically for the Apple CarPlay feature that they claimed it had. My 16-year-old drives a lot for her various soccer teams, sometimes long distances, and we needed a reliable car that would allow her to display driving directions without looking down on her phone. Unfortunately, the Apple CarPlay does not work consistently. It never has. It will connect and then once you hit a bump, it disconnects and won't reconnect. The dealer has NOT been responsive to this at all. We have called for months, and the GM NEVER once called us back. Now, they want us to pay $300 for a diagnostic test to figure out what is wrong and then pay to fix it. This is extremely disappointing. The feature has never worked consistently and was the primary reason we chose this used car over others. I will never work with this dealership again. You should do better and stand behind the quality you advertise! More

Great work and great service helping replace my side mirror on my Mazda 3 in a short time mirror on my Mazda 3 in a short time More

Very Disappointed With Orisman Volkswagen Mazda of Rockville I would strongly caution anyone considering buying a vehicle from Orisman Volkswagen Mazda of Rockville. Our experience has been extreme Rockville I would strongly caution anyone considering buying a vehicle from Orisman Volkswagen Mazda of Rockville. Our experience has been extremely disappointing, especially when it came to customer service after the sale. Before our salesperson left, he sent us a link asking us to give the dealership a five-star review. Fortunately, we did not do that because several problems came up almost immediately. First, it took one week for the vehicle to be delivered, and we were not given clear information about when it would arrive. The lack of communication made the process frustrating and stressful. Second, we were given only one key. It would have been helpful if the salesperson had clearly told us before the sale that the vehicle came with only one key. We did not find out until afterward, and getting a replacement key cost more than $500. We purchased the vehicle for our daughter because we wanted something reliable for her to drive to college. After signing the paperwork, we barely saw our salesperson again for the rest of our time at the dealership. It felt like once the paperwork was signed and the commission was earned, the customer was no longer important. Unfortunately, about one month after purchasing the vehicle, it broke down while our daughter was three hours away at college. We later discovered that there were issues with the vehicle that apparently were not caught during the dealership’s inspection before it was sold to us. We called the dealership multiple times trying to speak with a manager. We were told that one of the two managers would call us back. Nobody called back. Eventually, manager MO returned our call. After explaining the situation, we were told to take the vehicle to the closest Volkswagen dealership and that they would cover the repair. We followed those instructions and had the vehicle diagnosed. After the warranty coverage was applied, we contacted MO with the remaining total. That’s when the story changed. We were told that if we had brought the vehicle back to Orisman, they could have covered 100% of it, but because we took it somewhere else, there was nothing they could do. That’s extremely frustrating because we only took it somewhere else because we were specifically told to take it to the closest Volkswagen dealership. Our daughter was three hours away at college with a broken-down vehicle. We were trying to get her safely back on the road—not trying to create a problem for the dealership. Based on our experience, be very careful and ask a lot of questions before buying here. Confirm the delivery timeline, ask how many keys are included, and make sure you understand exactly what will happen if the vehicle has problems after the sale. Our experience has left us feeling that once you sign the paperwork, customer service becomes a completely different story. We expected better from a Volkswagen dealership and are extremely disappointed with how this situation was handled. More

I had an absolutely wonderful experience buying a car here, all thanks to Rahleak. From the moment we walked into Ourisman Mazda of Rockville, his warm smile and welcoming energy instantly put me at ease here, all thanks to Rahleak. From the moment we walked into Ourisman Mazda of Rockville, his warm smile and welcoming energy instantly put me at ease. He never made us feel pressured; instead, he treated us like old friends, listening carefully to exactly what we needed and guiding us through the options with incredible patience. Rahleak is genuinely kind, deeply knowledgeable, and went completely above and beyond to make sure we felt confident and happy with our decision. If you want a stress-free car-buying journey with someone who truly cares about your experience, go see Rahleak. More

The salesman (Ali Hamal) was very kind, clear and receptive to our questions and concerns. However, he said we would get a reduction in the sales tax by trading in our old car. He even showed us the receptive to our questions and concerns. However, he said we would get a reduction in the sales tax by trading in our old car. He even showed us the spreadsheet with the calculation. But when we got the final invoice there was no such reduction. Another issue was the payment itself. We were charged an extra 3 percent because we had to pay with American Express as they would not accept a personal check (they should have warned us from the beginning about this; when we knew about it the deal was done). And finally, I have to add that the person in charge of liquidating the transaction and receiving the payment was rather unkind (he said he had more clients to deal with, with its obvious implication: do not bother me). All in all, not a bad experience, but it could have certainly been better. I hope I do not have to go through this again in 10 year’s time. More

Do not trust Ali Gershowitz or Ourisman Mazda. If they will lie and deceive a 63 year old veteran fighting leukemia. They will ghost your phone number so no one answers it. Call from another pho If they will lie and deceive a 63 year old veteran fighting leukemia. They will ghost your phone number so no one answers it. Call from another phone number and they answer. Had to contact Mazda corporate to fix everything. Now an employee is doing things not legal. Please buy Mazda just not from Ourisman!!! More

I just purchased a Mazda from Ourisman Mazda and had the most amazing, sales person Brendin Weiner. He went so far above and beyond that I bought a Mazda not so much because of the great car it is but beca most amazing, sales person Brendin Weiner. He went so far above and beyond that I bought a Mazda not so much because of the great car it is but because of Brendin Weiner. He actually sent me a video in an email after I had left a message that I was not going to buy a Mazda. Brendin Weiner is the best - with his very informative but low pressure personality he could sell anything and people would line up to be his customer!! More

Expect the same service from this business as a private party seller when buying a used car. Our sales associate, Raleigh, said to contact him following the sale. I didn't receive my signed documents fr party seller when buying a used car. Our sales associate, Raleigh, said to contact him following the sale. I didn't receive my signed documents from the sale. I attempted to reach Raleigh over the phone, through messages, and over email for one week--all with no return contact and no success. When I did reach someone and schedule service, Raleigh and Naim never turned the car into the service department, never gave me a completion date, and kept the car for an unreasonable amount of time (9 days). Of the 7+ things they (verbally) said they would do, they completed only the 2 items they were legally obligated to. For those two items, they used a "mechanic on the side who is cheaper." This mechanic returned my car messy, with paint on the lights, side of the car, and trunk, as well as peeling paint. All of their actions made their included limited warranty unusable. I hope future used car buyers beware. More

Stay away from these guys Liars! Had the worst experience ever. Always trying to fleece you with extra pricing Had the worst experience ever. Always trying to fleece you with extra pricing More

I had a great experience at Mazda, and I highly recommend working with Ozz. From the moment I walked in, he was professional, friendly, and really took the time to listen to what I was looking for. He made t working with Ozz. From the moment I walked in, he was professional, friendly, and really took the time to listen to what I was looking for. He made the whole process smooth and stress-free, which I really appreciated. Ozz was knowledgeable, patient, and never made me feel pressured. He explained everything clearly and made sure I was comfortable with every step. It honestly made what can sometimes be a stressful experience feel easy and positive. More