Ourisman Mazda of Rockville - Service Center
Rockville, MD
99 Reviews of Ourisman Mazda of Rockville - Service Center
Josue was very lovely to work with. He was a smooth salesman and showed me several services that I need and I accepted to do it and he promised me a discount. I also cannot pick up the He was a smooth salesman and showed me several services that I need and I accepted to do it and he promised me a discount. I also cannot pick up the car for several weeks and he kept it for me which was very lovely, I’m very pleased with the service and Josua I would highly recommend him as your service rep More
Called at 5 pm about a problem and got a 7 am appointment! Awesome. All done within 24 hours of knowing that there was a problem. My daughter drives the Mazda to work so important to minimize dow appointment! Awesome. All done within 24 hours of knowing that there was a problem. My daughter drives the Mazda to work so important to minimize downtime. More
Timely and excellent service. Convenient wait room. Thorough inspection with explanation provided. Excellent advices and recommendation. Convenient wait room. Thorough inspection with explanation provided. Excellent advices and recommendation. More
Horrible ever car service experience! Dropped car with service advisor Hector and tech Kevin on Jan 30, 2024, for a car service after taking car to thorough detailing, vaxing and wheel tr Dropped car with service advisor Hector and tech Kevin on Jan 30, 2024, for a car service after taking car to thorough detailing, vaxing and wheel treatment. On Feb2, 2024, I got back dirty filthy car with extra 20miles of mileage added, coffee stains all over salon and spill on front passenger sit that sipped thought front seat cover. Muddy filthy rubber matts. On top of that tech didn’t fix AC saying that it was working or did a wheel alignment. I had to wait extra hour for wheel alignment and schedule another appointment for AC. More
The dealership has always been thorough in inspections, and the staff are consistently clear and concise in explaining what has to be done right away, and what could be put off. I trust them completely. and the staff are consistently clear and concise in explaining what has to be done right away, and what could be put off. I trust them completely. More
Josue Parada was my service provider and was very courteous and helpful during my visit for an oil change. This plays an important role when I decide where to take my car for maintenance and repairs. courteous and helpful during my visit for an oil change. This plays an important role when I decide where to take my car for maintenance and repairs. I will be sure to give Josue a call the next time I need care care. More
Excellent service, anticipates my needs, treats me like my time is valuable. If they don’t know the answer, they find out. They don’t make promises they can’t keep. Parking is at a premium but the staff is my time is valuable. If they don’t know the answer, they find out. They don’t make promises they can’t keep. Parking is at a premium but the staff is super helpful and take pride in their work. The video review of my vehicle as they work on it is incredibly helpful! More