Ourisman Mazda of Rockville - Service Center

This rating is for the dealership as a whole, not of the individual I dealt with directly for the most part. individual I dealt with directly for the most part. More

Excellent service, anticipates my needs, treats me like my time is valuable. If they don’t know the answer, they find out. They don’t make promises they can’t keep. Parking is at a premium but the staff is my time is valuable. If they don’t know the answer, they find out. They don’t make promises they can’t keep. Parking is at a premium but the staff is super helpful and take pride in their work. The video review of my vehicle as they work on it is incredibly helpful! More

Service rep Joseu Parada was exceptional, professional, explained everything.thoroughly. Waiting area was welcome.. Technicians’ work appears to be excellent. Mechanical survey very helpful. explained everything.thoroughly. Waiting area was welcome.. Technicians’ work appears to be excellent. Mechanical survey very helpful. More

Many praises to the entire Mazda service team! But I would be remiss if I didn’t give a shout out to Keith and Mark are always courteous and accommodating. Maxine always has a very nice loaner c But I would be remiss if I didn’t give a shout out to Keith and Mark are always courteous and accommodating. Maxine always has a very nice loaner car for me. Which is why I bought the car I have now! One test drive and I was hooked. Also I have a new service advisor Alex went all out and made sure that I used all of my rewards and discounts. Not to mention I picked up a washed car in a timely fashion. More

Well organized. Loved the video diagnosis provided by the mechanics. Will us them again soon Loved the video diagnosis provided by the mechanics. Will us them again soon More

Simple way of scheduling, even if you reschedule or cancel. The service goes beyond what you expect and it will let you know what is wrong, but do not push ypu to buy it. Costumer service takes care o cancel. The service goes beyond what you expect and it will let you know what is wrong, but do not push ypu to buy it. Costumer service takes care of driving you home and picking you up the moment your car's service is finished. Very good service over all! More

Making an appointment online couldn’t be easier and my service technician, Joey, was efficient and knowledgeable at checkin. He ensured that my vehicle received the appropriate service and he communicated service technician, Joey, was efficient and knowledgeable at checkin. He ensured that my vehicle received the appropriate service and he communicated with me throughout the day. Overall experience was positive! More

Personable, efficient service. I like the video review for when zi bring my car in for repairs. I like the video review for when zi bring my car in for repairs. More

Great Service with a smile! Ourisman Mazda of Rockville excels in customer service. The staff is kind and helpful and ensures that my car needs are well met. I can count on Ourisman Mazda of Rockville excels in customer service. The staff is kind and helpful and ensures that my car needs are well met. I can count on this dealership to provide great service with a smile! Special thanks to: Nate Rob Tarique Anthony Shadi Joe More