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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.7
127 Reviews
Call Service Center (443) 407-8831

127 Reviews of Ourisman Toyota 40 - Service Center

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April 27, 2024

Needed a new battery made an online appointment and the work was completed same day. More

by yvecan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
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May 02, 2024 -

Ourisman Toyota 40 responded

Thank you so much, yvecan, for your 5-star review! We're delighted you experienced excellent customer service during your recent visit with us. Glad to hear you were able to schedule an appointment online and have your vehicle serviced in a timely manner. We'll be sure to pass your kind words on to Chris and the rest of our team. If your Toyota needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for supporting us and have safe travels! We look forward to welcoming you back.

April 26, 2024

It took less than 20 minutes for the service to be completed but almost 45 minutes to wait for the paperwork after the service was done. More

by prittsjc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ward
Report | Print
May 02, 2024 -

Ourisman Toyota 40 responded

prittsjc, thank you for taking the time to leave a review! We're thrilled to hear you experienced efficient and quality repairs from our Service Department. We'll be sure to pass your kind words on to our team. Thanks, too, for your feedback on the wait for paperwork. We appreciate your patience and will revise our process to identify areas of improvement. If you have any questions, please contact us directly. Have safe travels!

April 25, 2024

Great job by the service department always have a good experience when going to the dealer More

by Chris.Kusterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Kusterer
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May 02, 2024 -

Ourisman Toyota 40 responded

Chris, thank you for taking the time to share your feedback with us! We appreciate your kind words for our courteous, hardworking, and professional Service Department team members at Ourisman Toyota 40. We'll be sure to pass your kind words on and encourage our team to keep up the great work moving forward. If you or your Toyota needs anything, please don't hesitate to reach out! We're here anytime. Thanks again for your support and have safe travels.

April 24, 2024

They were very helpful and friendly. They found a coupon to help with the service. More

by Jrichards 4926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis, Chris Kusterer
Report | Print
May 02, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us, Jrichards! Our top priority is excellent customer service, and we're grateful you experienced that during your recent service visit. We'll be sure to pass your kind words on to Chris and the rest of our team. Thanks, too, for your feedback on the coupon -- hope it helped you get a great deal on repairs! If you or your Toyota needs anything, please give us a call or visit our website. We're grateful to have earned your business and look forward to serving you in the future.

April 22, 2024

Chris is great to work with at all times. . alway happy to assist above and beyond. Tnx More

by Dorothy Hammond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
Report | Print
Apr 24, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us, Dorothy! We value the staff highlight for Chris and will be sure to pass your kind words concerning his friendliness and knowledge on to him. We're grateful to have him on our team. If you have any suggestions for how we can improve our communication and workmanship to make your next visit a 5-star one, please give us a call. We appreciate your business and look forward to your next visit.

April 13, 2024

It is fast and reliable service provider service center. I really appreciated and happy with the service. More

by san
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Bratton
Report | Print
Apr 16, 2024 -

Ourisman Toyota 40 responded

Thank you so much!

March 27, 2024

Everyone was very kind and professional. Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! More

by tcruz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Ourisman Toyota 40 responded

Thank you!

March 22, 2024

Quality service. Great price. Always efficient. My service writer, Don Ward, was great. I will be back. More

by jadams1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ward
Report | Print
Mar 25, 2024 -

Ourisman Toyota 40 responded

Thank you so much!

March 11, 2024

I've been to all 3 Toyota service centers in the area, but today was the first time I felt impressed to leave a review. My service advisor Michael E was incredibly well informed about technical issues, b More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Eaves
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Mar 12, 2024 -

Ourisman Toyota 40 responded

Thank you Kevin!

February 29, 2024

Chris was very polite and professionable. My visit for my service was very good. Thankyou. More

by menagiasca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
Report | Print
Mar 01, 2024 -

Ourisman Toyota 40 responded

Thank you!

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