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Frank Wilson

Overview Reviews (14) Inventory (224)

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Frank Wilson

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Frank Wilson

Service Lane Manager

Ourisman Toyota 40

1101 Business Center Way
Edgewood, MD 21040

I have been in Automotive industry since 1993 My hometown is Virginia Beach, Virginia I moved to Maryland in 1999 Customer Service is my passion

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4.7

14 Reviews

I have been in Automotive industry since 1993 My hometown is Virginia Beach, Virginia I moved to Maryland in 1999 Customer Service is my passion

Overview Reviews (14) Inventory (224)

Dealership Experience

1 yr, 1 mo

Industry Experience

24 yrs, 6 mos

Specialties & Trainings

Emergency Medical Technician

Licensed Nurse non active

Certified Air conditioning Refrigeration Tech

Army and Air Force Veteran

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4.7

14 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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14 Reviews of Frank Wilson

April 25, 2024

Dealership Rating

Employee Rating

Great job by the service department always have a good experience when going to the dealer experience when going to the dealer More

by Chris.Kusterer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

Helpful 0

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March 27, 2024

Dealership Rating

Employee Rating

Everyone was very kind and professional. Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! More

by tcruz2

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Grant Monks

Helpful 0

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Mar 27, 2024 -

Ourisman Toyota 40 responded

Thank you!

February 11, 2024

Dealership Rating

Employee Rating

their price for maintenance is overpriced especially for an hour it will take to replace the item. I'm taking my problem some place somewhere else. an hour it will take to replace the item. I'm taking my problem some place somewhere else. More

by cdg2000

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

Helpful 0

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Feb 16, 2024 -

Ourisman Toyota 40 responded

I appreciate the feedback!

December 21, 2023

Dealership Rating

Employee Rating

very good service, professional and polite, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, More

by logistics66

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

Helpful 0

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Jan 02, 2024 -

Ourisman Toyota 40 responded

Thank you so much!

December 11, 2023

Dealership Rating

Employee Rating

Excellent courteous service. Appreciate the advisor Mike. Good person. Thank you for keeping my car running! Appreciate the advisor Mike. Good person. Thank you for keeping my car running! More

by Rahman

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

Helpful 0

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Dec 11, 2023 -

Ourisman Toyota 40 responded

Rahman, Thank you so much for your kind words! We look forward to you visiting us for your next service need.

November 14, 2023

Dealership Rating

Employee Rating

When the alert came up that maintenance was required on my Tacoma, I was surprised that I was able to secure an appointment in the same day. The reception crew was polite and moved quickly to process me in my Tacoma, I was surprised that I was able to secure an appointment in the same day. The reception crew was polite and moved quickly to process me in and the maintence crew completed the work in a clean, timely fashion. More

by peter.f.annunziato

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 15, 2023 -

Ourisman Toyota 40 responded

Peter, thank you for taking the time to review the Ourisman Toyota 40 Service team. We are grateful for the opportunity to help you and your Tacoma. We are very pleased to know you had a 5 star experience and we look forward to showing you the same experience at your next maintenance interval.

November 12, 2023

Dealership Rating

Employee Rating

Chris was excellent with his professional and personal attention. I trust his judgements and will come back for all my services. attention. I trust his judgements and will come back for all my services. More

by Green572

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Kusterer

Helpful 0

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Nov 12, 2023 -

Ourisman Toyota 40 responded

Thank you Green572! We appreciate you taking the time to review Ourisman Toyota 40 and Chris. We are very pleased to hear that you had a 5 star experience. We look forward to seeing you next time for another 5 star experience!

November 10, 2023

Dealership Rating

Employee Rating

Appt was scheduled timely. ...same day. Great service! Pleasant& Efficient Staff. Will definitely be back ...same day. Great service! Pleasant& Efficient Staff. Will definitely be back More

by marycoyne60

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zachary Coyne

Helpful 0

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Nov 11, 2023 -

Ourisman Toyota 40 responded

Marycoyne60, thank you for taking the time to review the Ourisman Toyota 40 Service team. We greatly appreciate your business and your 5 star review. We are very pleased to know about your great experience with us and thank you for sharing. We look forward to seeing you next time!

October 12, 2023

Dealership Rating

Employee Rating

Impeccable service department with caring empathetic employees. By far the best service experience I've ever had! I would recommend this service center to anyone with a Toyota. employees. By far the best service experience I've ever had! I would recommend this service center to anyone with a Toyota. More

by ignatiusnwankwo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Kusterer, Grant Monks , Kurtis Rampersad

Helpful 0

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Oct 12, 2023 -

Ourisman Toyota 40 responded

Ignatiusnwankwo, thank you very much for taking the time to review the Ourisman Toyota 40 Service team and for the 5 stars! We are thrilled that the service you received exceeded your expectations which made for a fantastic visit with us. Your kind words really mean a lot to us and we look forward to working with you again at your next maintenance interval.

September 22, 2023

Dealership Rating

Employee Rating

Chris was my service advisor he’s the man and got my Tesla model 3 serviced in a timely manner as well as Marcus always come to Ourisman for my routine maintenance Tesla model 3 serviced in a timely manner as well as Marcus always come to Ourisman for my routine maintenance More

by josh.stifler2

Recommend Dealer

Yes

Other Employees Tagged: Chris Kusterer, Grant Monks , Kurtis ramperstead

Helpful 0

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Sep 22, 2023 -

Ourisman Toyota 40 responded

Josh, Thank you for taking the time to review the Ourisman Toyota 40 team! We appreciate your business and your 5 star review. We look forward to seeing you next time!

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