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Ourisman Toyota of Richmond

Henrico, VA

4.4
66 Reviews
Call Dealership (804) 655-0361

9319 West Broad Street

Henrico, VA

23294

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66 Reviews of Ourisman Toyota of Richmond

September 24, 2026

Sticker done on time thank you. That’s it! Nothing further to report at this time. More

by Judefoley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Print
Sep 25, 2026 -

Ourisman Toyota of Richmond responded

Thank you for your review and for sharing your experience with us. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

August 18, 2026

Employees are always personable, friendly and professional. Car was serviced timely. Great dealership and service department. More

by Betty.ender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Print
Aug 19, 2026 -

Ourisman Toyota of Richmond responded

Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team

July 23, 2026

Eric Thomas was very friendly, courteous, helpful and knowledgeable when he when he sold me my 2026 RAV4, thank you. More

by glhawkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Thomas
Print
Jul 23, 2026 -

Ourisman Toyota of Richmond responded

Thank you for sharing your experience and for recognizing Eric! We are so glad you love your new Toyota RAV4! At Ourisman, we believe every team member has the power to make a positive impact, and it's wonderful to hear that Eric helped make your experience a memorable one. Team members like Erica embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day. Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Eric and the rest of the team. Thank you for your business, your trust, and for taking the time to share your experience. – The Ourisman Team

July 23, 2026

Was very pleased with service. Wait time wasn’t too long. Will have brakes done next time. More

by sraalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Print
Jul 23, 2026 -

Ourisman Toyota of Richmond responded

Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

July 17, 2026

I can see a xx-er when I see one. Ethan seems nice in the beginning but everything turned below my expectations when after waiting 4 hours I got a text my car is ready but when I got More

by metopolis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Wood
Print
Jul 20, 2026 -

Ourisman Toyota of Richmond responded

Thank you for sharing your feedback. We understand that exceptional service is about more than just the outcome—it's also about feeling informed, valued, and supported throughout the process. We are disappointed to learn that your experience did not reflect the level of communication and customer care we strive to provide. At Ourisman, we are committed to building trust through transparency, responsiveness, and respect in every interaction. Feedback like yours helps us identify opportunities to improve and better serve our customers. We would appreciate the opportunity to learn more about your experience. Please contact our Corporate Customer Care Team at customercare@ourisman.com so we can review your concerns directly. Thank you for your feedback. – The Ourisman Team

June 26, 2026

I have always received an excellent customer service every time I took my car over the years. I definitely would recommend it to my friends. More

by AZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben assistant manager
Print
Jun 29, 2026 -

Ourisman Toyota of Richmond responded

Thank you for your recommendation and for sharing your feedback about our customer service at Ourisman Toyota of Richmond. We can't wait to work with you in the future!

June 23, 2026

The customer service is outstanding and they make sure that you have what you need and want and break down everything before you buy or get service. More

by Javell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TYLER CROSIER/ADRIANAH
Print
Jun 23, 2026 -

Ourisman Toyota of Richmond responded

Javell, thank you for choosing Ourisman Toyota of Richmond and sharing your feedback. It's wonderful you feel so well taken care of by our team!

June 13, 2026

This was my first vehicle purchase in 12 years and Biju made it easy. He is knowledgeable and kind. I would recommend Ourisman and Biju to anyone looking for a Toyota. More

by stephan.j.clark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Biju Kanamkombil
Print
Jun 15, 2026 -

Ourisman Toyota of Richmond responded

Stephan, thank you for choosing Ourisman Toyota of Richmond and for sharing your experience with Biju! Enjoy your new vehicle, and don't hesitate to reach out if you need anything down the road! We wish you safe travels!

June 11, 2026

Super customer service ! Polite and thorough . Ethan was wonderful. Above and beyond. Gave me complimentary car wash. Was so impressed went to wash bay to give the individual More

by georgeegorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan and wash person and billings clerk
Print
Jun 11, 2026 -

Ourisman Toyota of Richmond responded

George, thank you for sharing your experience! We are so glad to hear that Ethan went the extra mile to assist you and provide top-tier service at Ourisman Toyota of Richmond. Safe travels until next time!

June 05, 2026

My service was done well and in a timely fashion. Everyone is friendly and helpful. My car was clean as if nothing was done which is important to me! More

by caroljanes50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Print
Jun 08, 2026 -

Ourisman Toyota of Richmond responded

We’re glad to hear you had a great service experience at Ourisman Toyota of Richmond. Thanks for sharing your feedback, Carol!

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