Ourisman Tri-State Subaru

The right place to overcome the stress of buying a car I knew what I want since Nov.2015, but not sure if I was able to handle the sales pressure or how to deal with the talking. After looking and observin I knew what I want since Nov.2015, but not sure if I was able to handle the sales pressure or how to deal with the talking. After looking and observing 4 dealers around the area, I decide to call the MATT Slap dealer. I will tell you that from the initial test drive (first in 16 years) I went with Chris M. he did not try to convince me or try to sell me the car, he just listen and willing to answer questions. The next day I went with My son to look at the cars, an it was Chris scheduled time to leave, he stayed and open a car for us and allow my son to get into the car and get familiar with the interior. I told him That I may go back in a week. He did respect that time frame and did not solicited any additional information. When I went back on the day that I scheduled, he really help me to process the big occasion and the most important issue was that Chris treat my wife and myself with politeness and respect, good enough to allow me to definitely not feel guilty about buying a new car . We left content, definitely looking forward to get my second Subaru from Matt Slap. The other 2 gentleman's also were sincere and right true . Thanks More

Great Car Buying Experience We had an outstanding car buying experience at Matt Slap. Our sales specialist, Chuck Albright, was very professional, knowledgeable and a pleasure t We had an outstanding car buying experience at Matt Slap. Our sales specialist, Chuck Albright, was very professional, knowledgeable and a pleasure to do business with. The same was true for everyone else we dealt with at the dealership. We highly recommend them. More

Went above and beyond. Everyone was exceptionally professional and understanding. Great people with which to do business. Best price. Went above and beyond to make sure I Everyone was exceptionally professional and understanding. Great people with which to do business. Best price. Went above and beyond to make sure I was happy with the car I wound up with. Did things no other dealer would likely do. Take your Costco card for extra discount. More

Wow....what a pleasent way to buy a car! I've been buying cars for over 35 years and seldom.....no never, have had such a great experience doing business with a dealership as professional, f I've been buying cars for over 35 years and seldom.....no never, have had such a great experience doing business with a dealership as professional, friendly, and accommodating as Matt Slap Subaru. My sales professional Ron was great, he took the time to help me decide between the Forester and the Outback and truly showed his concern for putting me in the right vehicle, (the Outback won). I knew what my price point was and Ron along with the sales manager Tom, worked with me toward a number that we all felt good about. Maybe I should give this one to my wife and buy another! If you're looking at Subaru, look to Matt Slap, you'll walk out with a smile. More

I Can't Trust Them as Far as I Can Throw Them Less than a week after purshasing my car, an element in my compressor was found to be broken. This passed the original screening of the car when I was Less than a week after purshasing my car, an element in my compressor was found to be broken. This passed the original screening of the car when I was purchasing the vehicle. A used car salesman named Chris has yet to remedy the issue that is going to cost close to $1000. I want to create a symbiotic relationship with this dealer where I can trust them for repairs and future business but I was told that it was off their lot and not their problem. Screwing over a first time buyer and his father with a credit score in the high 800s is not my ideal trustworthy relationship. They made their $10,000 for the car and I guess they aren't interested in making a lifelong customer. Heed my warning and go to any of the other dealers on the exact same street. Not worth the headache and potential pocket-ache. I saw many friendly salesmen in their but Chris was not and was not a good salesman! He didn't understand basic customer service and is currently still solidifying that opinion. More

Welcoming Dealership My fiancé and I were up a creek without a paddle after her car was totaled in a car accident. Thanks to Matt Slap in Newark we were able to get a new My fiancé and I were up a creek without a paddle after her car was totaled in a car accident. Thanks to Matt Slap in Newark we were able to get a new vehicle (with excellent crash test ratings) at a very affordable price! More

Legacy I live 150 miles from Matt Slap. The drive was worth it. The salesman, Matt Pyle, and the rest of the staff were very friendly and informative. Eve I live 150 miles from Matt Slap. The drive was worth it. The salesman, Matt Pyle, and the rest of the staff were very friendly and informative. Everything they told me over the phone was true and the prices were better than my local dealers. I would highly recommend them More

Laura H After looking locally in the DC area and dealing with some "not-so-helpful" dealerships we were more than happy to drive 2 hours and buy our new Outba After looking locally in the DC area and dealing with some "not-so-helpful" dealerships we were more than happy to drive 2 hours and buy our new Outback from Matt Slap and Laura H. Spoke and texted with Laura for a week before driving up to purchase. She answered every question and was patient with me (even on her day off). Once we arrived to purchase our car, everything was smooth and thorough. As far as car buying goes, I cannot think of a thing that could have been done better. We will recommend this dealer and Laura to our friends and family. More

They must be doing something right. In December of 2011 my wife and I bought a 2012 Subaru Impreza wagon. We love the car so much that as soon as we finished paying it off we went ba In December of 2011 my wife and I bought a 2012 Subaru Impreza wagon. We love the car so much that as soon as we finished paying it off we went back for a 2016 Subaru Outback. Now we have two cars we love. I don't remember the name of the salesman that we bought the Impreza from. It was not the most pleasant experience as he was very much the typical car salesman and I had to haggle and initially walk away to feel confident I was getting a good deal. Needless to say, it was the car that sold me, not the salesman when we bought the Impreza. The second time around was different. Our saleswoman, Laura, seemed more sincere and straight forward compared to my previous experiences with both this and other dealerships. Part of that feeling may have been because I didn’t put much effort into haggling over price since I knew how popular the Outback is and knew if we didn’t buy it, someone else would. Dealerships are less likely to be flexible on prices of popular cars. But part of it is also certainly her demeanor while talking with my wife and I. She was professional, courteous and to the point. It made the experience easier. As a local school teacher, I would give her (and I suppose the dealership) an A+. After all, if they managed to sell us two new cars within 5 years, they must be doing something right. More