Ourisman Tri-State Subaru

Exceptional Experience My wife and I recently went to Matt Slap Subaru to take delivery of a 2016 Crosstrek and could not have been happier with our visit. Tom Hildebrandt, My wife and I recently went to Matt Slap Subaru to take delivery of a 2016 Crosstrek and could not have been happier with our visit. Tom Hildebrandt, the Salesperson who met with us, was a consummate professional and made us feel very comfortable throughout the entire process as did Michael Zuckerman who coordinated our financing. Tom took us on a tour of the dealership, introducing us to the team, and very patiently walked us through the myriad of options within the car ensuring we felt very satisfied with the overall experience. We would strongly recommend Matt Slap Subaru to anyone who would like a great car and an exceptional dealer. More

Beyond Blessed I want to personally thank Rachel, the service writer, and the technicians who checked out my car, Cody and Eldred. If it weren't for them, their kin I want to personally thank Rachel, the service writer, and the technicians who checked out my car, Cody and Eldred. If it weren't for them, their kindness and the fact they stayed late for me - I would not have made it back to VA when I needed to be there. I was heading to VA from NJ to work and visit family when out of nowhere, my car stopped accelerating. I had no idea what was wrong and thought "Oh xxxx, my car is gonna die and I need to get home tonight!" Thank goodness I had AAA and they gave me the info to contact Matt Slap Subaru - the closest AAA authorized repair facility. I informed them of what was going on with my car and told them I was waiting for the AAA tow truck. It was 5:00pm and the height of rush hour traffic. They informed me the service department closed at 6:00pm, but they would do whatever they could when I got there. The six mile drive to the dealership seemed to be the longest of my life - as it took 40 minutes and I was so distressed because the service department was going to close in 20 minutes. Were they going to be able to find out what was wrong with it and fix it in that time? After they got my car in the bay, Rachel informed me the technicians agreed to stay until they figured out what was wrong and it was fixed. I was so grateful and couldn't believe they would go out of their way to help me the way they did. They quickly assessed what was wrong and fixed the issue. They also topped off all my fluids. They had me back on the road an hour after I came in. They took care of me as though I had purchased my vehicle from them and I couldn't have been happier. I made it back to VA that night. I may never cross paths with any of these people again, but I promise this, I will never forget the kindness extended to me that day. I will be forever grateful! More

It was well worth the trip from Long Island Was looking for over 6 months for a new Subaru in my home town and was nowhere quickly. Could not find the configuation, prices way too high, etc. II Was looking for over 6 months for a new Subaru in my home town and was nowhere quickly. Could not find the configuation, prices way too high, etc. II expand my search to out of state dealers and came across Matt Slap Subaru. Tucker worked with me to find the car that I wanted. He put me into an Outback. At first I didn't believe the price they gave me , but when he took a deposit and more over emailed me a confirmation of the vehicle price and the usual fees with the Vin number, I was impresed. No dealer up here could or really would come that close. Mark L then called me to say he would be handling the rest of the deal when I came in. He was great, gave me his personal cell number, if I needed anything or for any questions, he even offered to pick me up from the station if I needed a ride . He went over the vehicle with me in detail, it was not one of those, now you paid and have a great day experiences. He even followed up 2 days later to see how everything goes was going on with me and the car. MIke Z was my closer, he explained to me my extended options with no pressure to purchase any of them. Great attitude and makes you feel comfortable. It was well worth the $19.00 bus ride ! More

Service highly dependent on who you work with Simply put. What you get is highly dependent on who you work with. My initial experience with this dealer was an individual named Harry. Now Harry Simply put. What you get is highly dependent on who you work with. My initial experience with this dealer was an individual named Harry. Now Harry compiled a list of vehicles for me, and told me some numbers over the phone when I first reached out to Matt Slap Subaru. After hearing the amazing numbers, I asked if he could e-mail what he had compiled over to me so I could look them over. He of course, agreed to do so. Over the course of the next two days, I called Harry 3 times asking again for the e-mail with the numbers and each time, he told me that he'd e-mail them right over. He never did. When I finally went into the dealer, I learned why he didn't. Simply put, he was lying to me. The numbers that he mentioned over the phone, the dealer could not do. So it became pretty obvious as to why he didn't want me to have a written record of the lies he told me over the phone. When I was there, I briefly met Harry who mentioned that he was just giving me possible ranges and misremembered. That is so difficult to believe since, when he gave me the initial numbers, he was supposedly reading them from a screen/document which he was supposed to e-mail me. Either he can't read or he was xxxxxxxxxxxx. Luckily, I was able to work with a different salesman who was great. Unfortunately, his name slips my mind at the moment. So simply put, what you get is highly dependent on the salesperson you get. And when they give you information over the phone, but then never send you the written record of that information despite requesting numerous times, means that the salesperson is xxxxxxxxxxxx you. More

Positive Experience I recently purchased a 2016 Forester from Matt Slap and dealt with Harry Marker. My experience was far from what I anticipated. Harry was great to wo I recently purchased a 2016 Forester from Matt Slap and dealt with Harry Marker. My experience was far from what I anticipated. Harry was great to work with and made the experience a very positive one. He was patient with all my questions and concerns and worked with me through the decision making process. There was no pressure to add this or buy that; it was a discussion of what I wanted and needed. He was very professional and it was a pleasure dealing with him. From my experience, I would recommend both Matt Slap and Harry for the purchase of a new vehicle. More

Purchased a used Honda accord We recently purchased a used Honda Accord from Jason Marker. We had a great experience with no pressure what so ever. After we settled on a price we h We recently purchased a used Honda Accord from Jason Marker. We had a great experience with no pressure what so ever. After we settled on a price we had a few concerns which were addressed and our minds put at ease. We would also like to thank Rob Wolfe who was very helpful when we were first coming to try and see the car. Thanks to both of you and Matt Slap we left feeling very good about our purchase! Thanks again. Rob More