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Ourisman Volkswagen Rockville
Rockville, MD
164 Reviews
Family-owned and operated, our dealership is proud to serve the greater-Bethesda and Gaithersburg Volkswagen communities. Our inventory is unbeatable with a huge selection of new and used Volkswagen cars and SUVs in Maryland. Be sure to also check out our Service and parts specials to fit your budget without losing quality with our certified technicians and superior service center. We are committed to making your next car-buying experience as smooth and convenient for you as possible, so if you have any questions be sure to contact us so we can assist you! We look forward to earning your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:30 AM - 9:00 PM
Tuesday 9:30 AM - 9:00 PM
Wednesday 9:30 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 164 reviews
July 31, 2021
Very unreliable and non- trustworthy. We called in advance and were told ID4 Pro model available and we could come in. After driving 50 miles and walking in they say iis SOLD!! We asked if the perso advance and were told ID4 Pro model available and we could come in. After driving 50 miles and walking in they say iis SOLD!! We asked if the person on phone was not aware ??? In fact they had no car just wanted the customer to come in so they could sell something else. We asked to speak to manager and tried to give some BS reasons. Reflects on the culture of the VW organization as a whole . More
by VSG
Employees Worked With
Alonso Avila
Helpful July 16, 2021
The online scheduling is great. The staff is very friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. More
by kjf
Employees Worked With
Scott in Service
June 11, 2021
Smooth and seamless. Great service experience. Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word More
by Dbrod
Employees Worked With
S ott
June 09, 2021
I had to get a new battery and the folks in the Service Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. More
by p.english707
Employees Worked With
Ronald
June 02, 2021
Efficient serviced and attention given to me by their appointed representative. Full and reliable information and explanation given with much interest my concern of the service I requested. appointed representative. Full and reliable information and explanation given with much interest my concern of the service I requested. More
by zfutur
Employees Worked With
Chuck Devault, Conley Chu
May 11, 2021
Thank you guys its my second car from the same dealer first one in 2017 and just bought an suv. its been amazing working with a lucky hand *RAY* first one in 2017 and just bought an suv. its been amazing working with a lucky hand *RAY* More
by Reddy
Employees Worked With
Ray Palizkar
March 22, 2021
Excellent customer service from Gustavo especially, and very prompt and efficient shuttle service as well. Full explanations of sevices provided and recommended. Covid precautions taken very prompt and efficient shuttle service as well. Full explanations of sevices provided and recommended. Covid precautions taken More
by Carol
Employees Worked With
Gustavo
March 05, 2021
They refused to honor our maintenance package and held our car for 3 days over the tire replacement warranty they would not let us have it back until they got paid by the warranty company. The warranty w our car for 3 days over the tire replacement warranty they would not let us have it back until they got paid by the warranty company. The warranty was sold to us by a volkswagon dealer. They were rude and the supposed GM Tom was arragant and condescending More
by Karen Williams
Employees Worked With
Bill Devine, Tom
January 04, 2021
For me it’s about the personal professional friendly assistant to my particular needs as one of many other customers, Gustavo Castro most particular a the top of what it means to be in service. Thank yo assistant to my particular needs as one of many other customers, Gustavo Castro most particular a the top of what it means to be in service. Thank you Mr. Castro for all your help with my Jetta. More
by Al just Al
Employees Worked With
Gustavo Castro I believe is assisting at Masda
December 19, 2020
Pleasant and efficient. Appreciate the new courtesy shuttle while new the driver was professional. It saved the day. Ken kept me appraised of the process throughout. shuttle while new the driver was professional. It saved the day. Ken kept me appraised of the process throughout. More
by debloom44
Employees Worked With
Ken
